The "Rebillia Platform" receives overall positive feedback from merchants who emphasize its significant role in transforming their subscription management processes. Most reviews highlight the platform as intuitive and feature-rich, offering an edge over competitors. Merchants praise its ease of use, powerful integrations, and supportive customer service, contributing to boosted sales and enhanced customer loyalty.
Despite some concerns primarily centered around support and costs, the "Rebillia Platform" is highly regarded for its flexibility, efficiency, and customer-centric approach. It is an excellent choice for businesses seeking to improve subscription management. The consistent praise for its features and customer service demonstrates its value to a wide range of e-commerce businesses.
Great Software + Outstanding Customer Service - I would start with service - these guys are amazingly responsive (and oftentimes funny). They have blown away our expectations on all levels of service. Since our company is built on "service and wowing customers" we are naturally inclined to do business with those that care about service as deeply as they do. As far as the features of Rebillia - since implementing we have decreased our churn rate and increased our overall retention rate substantially. Their subscription service is a game changer for those of us who need to keep up with the likes of Amazon. Offering a subscription service to our offering has not only delighted our customers but has helped us manage our business more effectively. You wont be disappointed!
Best Customer Service EVER - I have seriously never experienced customer service like this. Rebillia's team of experts has created a solution that can grow with my business. These guys go above and beyond in every way. They are smart & great to work with! They are constantly working on new integrations and staying 1 step ahead of the ever-changing web. If I have a question or request I am always taken care of promptly. And when I say taken care of I mean- TAKEN CARE OF! If they think of anything that could benefit my business they make it happen! I was previously working with another company that were really dragging their feet. I found Rebillia and gave them a chance after reading their reviews. They are everything their reviews say about them and more.
HANDS DOWN THE BEST SUBSCRIPTION SOLUTION!! - After my customers kept on asking for subscriptions over and over again, I rushed in to installing a subscription software as fast as possible. Starting with a different company, sadly - efficiency was not good and their customer support was almost non existent! While I kept this software on my store, to please my customers as much as possible, I found Rebillia and was very skeptical as to how different they could be from what I am using - BOY, WAS I WRONG!! - Their customer support is AMAZING and every functionality I needed and didn't have they just said "Yes, we can do that for you". The switch fast and painless and they got me up and running before the business day was over! A 5 star review is really an understatement for them - I CAN'T THANK YOU ENOUGH REBILLIA! DAVID & MATT ARE THE BEST.
AMAZING - This company has literally bent over backwards to help with my install!!!I literally killed my website and Rebellion brought it back to life . The functionality of the APP is beautiful . Here we are 24 hours in and reaping the benefits. Saved credit cards, recurring payments, flexibilty and discount rules work flawlessly. Recommend 100x over!!
AMAZING!!! - It took me WAAAAY too long to write this review! This app and the team behind it are AMAZING! Not only is this app a MUST HAVE for every business, the customer service is awesome. This is one of the most effortless and useful apps we have on our store. GET THIS APP!!!
Great support - Had some issues to begin with but through many calls and email, it has all been sorted.The software takes a little work for installation etc with the help of Rebillia and there are certain parts they are still developing.Will update again once it has been fully installed.
What BC lacks, Rebillia more than delivers with recurring subscription - We've been a BC customer for more than 5 years. In that time, we've asked over and over for BC to develop a recurring subscription model. Their response, we'll refer you to the developers portal and you can request on the wish list. Unfortunately, business doesn't wait for a wish list.Enter Rebillia. Their current solution for recurring billing works phenomenally. We've used Recurly, Chargify, Stripe and hands down can only recommend Rebillia. We run an online wine club service. The option to have multiple bottles and multiple schedule is paramount. People can choose 2, 4, 6 or 12 bottles delivered monthly, bimonthly or quarterly. The Rebillia service has saved us time and money from manually processing orders.Review 1-5 rating:5* Product5* Service4* Ease of Use4.5* Reporting4.75* Overall
We love Rebilla. Great Support! - Truly happy with our purchase. This team is awesome. Very responsive and helpful. They have been helping us with raising our website conversions thanks to the experience we are now able to provide our customers.
Words cannot describe how amazing! - I cannot begin to describe how amazing these guys are. The accuracy and and speed with which they guided me through the setup. They showed me the capabilities of Rebillia with BigCommerce in more ways than I could have imagined. Their overall feature and functionality is to an A+, and the flexibility that the team provides with regards to customization is amazing. A+++++++++++ all the way.
Great App + Amazing Customer Service - Great App. Easy to install. Their team will work with you to install correctly or you can do it simply yourself. The app itself is great. It frees up time for my busy customers who order from us often, since they can now just click on their saved card and hit submit! I cant stress enough how helpful their support team is. They have helped me fix issues that weren't even related to their Rebillia app. Their support is FAST too, every email was responded back to within just an hour or so and they will always let you know about their updates and how to apply them!Such a great team/company/app. I recommend to anyone who want to give their customers an easy checkout experience!
One of the best addition to our store - We believe number one reason people purchase online is the convenience. Because of the nature of products we sell we do have a lot of repeat customers. Asking the credit card number for each purchase was major inconvenience we were struggling with in our previous platform. Switching to Big Commerce give us great flexibility integrating with advance apps such as Rebillia.Thanks to Rebillia the checkout process become easier and more convenient for our customer and we believe Rebillia help our online revenue growth since we started to use it 8 months ago.Their support is super responsive and smooth. Our request are handles with minimum interruption to our business.
None Responsive Customer Service - I wanted to set up a subscription service with this company. I had an initial meeting and they they stopped responding to my emails.
Finding the Missing Piece - The Rebillia app was the missing piece for us as we were launching our subscription site. The ability for customers to securely save credit card information in their account was a critical component to the reoccurring billing process. The Rebillia team continues to focus on enhancements to the app. And if having an app with critical functionality wasn’t enough, the level of one-on-one support we have received has been reassuring.
Love Rebillia! - We had Rebiller installed just about a week ago, and I am amazed at the number of customers who have chosen to register and save a credit card. Many of our customers use mobile devices and it's obvious that they like the convenience of simply clicking to purchase as opposed to reaching for a card and typing in information on a small screen. Rebillia also adds a more sophisticated look to the checkout process which in turn appears to generate greater confidence in our site. (Customers can add and maintain multiple credit and debit cards.) The install went very smoothly with no interruption to business and support is simply excellent. We have many repeat buyers and I have no doubt that Rebillia will make purchasing faster and easier for them. Special kudos to Snir for his truly EXCELLENT customer service! Thank you all!
Great app! Customers love it! - Most of our customers order a couple times per month and they love being able to store credit card numbers. It was always a hassle when they called on the phone or tried to place their order online and had to enter their card each time. Especially for phone orders this is a lifesaver.The tech support guys are awesome also if you ever need anything.
Much needed feature, excellent, prompt service. - We've installed Rebillia and have been very impressed with the functionality of the app. It goes without saying that have a card securely stored for customers to checkout is a priceless feature. For regular customers or purposeful customers, being able to select a card with the click of a button is the peak of convenience and helps in retention, conversion, and LTV. In addition to the functionality it's added to our site, I have to take an extra moment to single out the customer service and tech support as exemplary, with prompt responses and amazingly swift development. Highly recommended.
Best App in the marketplace to increase revenue! - Just wanted to say thank you to all the Rebillia team! After years on BigCommerce, being mostly stuck on a steady income rate, trying a lot of different apps to help increase our numbers (optimized checkouts, reviews apps and much more) - this app really exceeded all my expectations! Not only my customers love the fact that they have their checkout process made fast and easy, but also it significantly increased my returning clientele, reduced abandoned carts and had shoppers buy more every time - after 3 months with Rebillia my AOV and Revenue started climbing and just didn't stop!! I am seeing now, after 6 months, increases of +25% in orders, +35% conversion, +15% AOV and +40% REVENUE since installing Rebillia!!.. Worth EVERY DIME! I recommend this app to everyone! This was the best decision i've made to upgrade my store!
Picks up where BigCommerce left off! - Rebillia is the app we have been waiting for! For many years our customers have been asking us to save Credit Card numbers, until now I had to say "Sorry, our website doesn't support that". But now, we can offer this service and do it seamlessly via Rebillia! I would recommend this app for any site that wants or has recurring customers. Service has been great, onboarding was simple and quick, and they just keep rolling out new features! -Jonathon Thompson
Best BigCommerce App - We recently signed up for the service of Rebilla, as a plug in for BigCommerce. We had hoped for a app like this and waited patiently for it. When we loaded the app it was better that we expected. It was easy to load, the customer service was great, we we able to load it seamlessly with affecting customer experience. The best part is our customer experience, our customers immediately contacted us about the new feature and expressed that they were happy we finally made it easy for then to shop with us. All the other features that come with this app also make it easy to manage and organize our CRM, this app it truly the total package.
Excellent service great app! - The app itself was is a great app and offers a great service to your customers. I liked the app but wasn't sure if it was something that I wanted to offer to my customers just yet but I gave it a try and it worked just as it should. The best part for me is the customer service. I called there support line to ask a very simple question and the gentlemen on the phone was great. Not only did he answer my question but took the time to walk through and make sure that everything was setup correctly. He was very professional and polite and honestly treated me like a VIP. In my experience most companies now a days just want to take your money and give you the bare minimum in service but not rebillia. With service like that they have made my decision easy as this is the type of company that I like to do business with. I highly recommend them if you are looking for a credit card on file app!