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Customer reviews: Rebillia Platform

Develop by rebillia.com

Reviews (55)

Overall rating
4.6

What Merchants Think

The "Rebillia Platform" receives overall positive feedback from merchants who emphasize its significant role in transforming their subscription management processes. Most reviews highlight the platform as intuitive and feature-rich, offering an edge over competitors. Merchants praise its ease of use, powerful integrations, and supportive customer service, contributing to boosted sales and enhanced customer loyalty.

Key Strengths

  • Seamless integration with multi-gateway, multi-store, and multi-currency setups.
  • Highly customizable subscription plans that adapt to various business needs.
  • Exceptional customer support noted for responsiveness and effectiveness.
  • Robust analytics for insights into business performance and customer behavior.
  • Effortless user experience and streamlined subscription management.
  • Reliable recurring billing and payment processes.

Common Concerns

  • Reported issues with technical support responsiveness in certain cases.
  • Criticism about the platform being outdated with limited auto-replenish features.
  • Concerns over high setup and monthly fees for some users.
  • Integration issues with third-party services like Stripe.

Final Thoughts

Despite some concerns primarily centered around support and costs, the "Rebillia Platform" is highly regarded for its flexibility, efficiency, and customer-centric approach. It is an excellent choice for businesses seeking to improve subscription management. The consistent praise for its features and customer service demonstrates its value to a wide range of e-commerce businesses.

jer...com

Feb 23, 2025  on Bigcommerce

The best subscription platform I’ve found - I’ve looked into a bunch of subscription platforms, and Rebillia is the only one that truly gives full control over how we manage subscriptions. Adjusting billing cycles, pricing, and renewals is super easy, and the customization options are way better than anything else I’ve tried.The BigCommerce integration was seamless, and their support team is amazing—always helpful and quick to respond. If you need a flexible and reliable subscription platform, Rebillia is hands down the best choice!

kia...com

May 13, 2024  on Bigcommerce

Rebillia Made Our Subscriptions Easy - Rebillia platform has been a game-changer for us. The ability to manage multi-gateway, multi-store, and multi-currency setups seamlessly has not only saved us time but also significantly reduced errors. The customizable subscription plans have allowed us to provide tailored options to our customers, enhancing their satisfaction and loyalty. The team at Rebillia has been supportive and responsive, making the integration process smooth and hassle-free. Highly recommend Rebillia for any e-commerce business looking to streamline their subscription management!

mar...com

Nov 08, 2023  on Bigcommerce

Amazing Software - I recently incorporated Rebillia into my CBD business, and it's been a game-changer. The platform is incredibly intuitive, which has streamlined managing my subscriptions and sales. Every feature feels thoughtfully designed, from the seamless transaction process to the powerful analytics that offer deep business insights. What really sets Rebillia apart, though, is their customer support. They’re consistently quick to respond and incredibly efficient, making sure any issue is resolved smoothly. I wholeheartedly recommend Rebillia to fellow CBD store owners seeking a reliable subscription service solution.

tri...com

Jan 19, 2023  on Bigcommerce

Great Product & Service! - I am very happy with Rebillia from a product standpoint and their support team, when needed, is very helpful and quick at dealing with any situation that arises. Thanks again!

sal...com

Dec 29, 2022  on Bigcommerce

Easy to use - Great app! - Great app! Easy to use and quite seamless. Also I had amazing support from start to finish. While being easy to use, the team at Rebillia gave a white glove treatment to make sure we understood the app and all of it’s features. Whenever I had to tackle a larger project or install a new theme, I was always given a great treatment with testing to make sure everything worked as it should by Rebillia. When I started I did need a hand often and it made every process super easy. I cannot stress how much I appreciated all the help. A+ App with an A+ team.

ben...com

Jun 30, 2022  on Bigcommerce

Love this app! super easy and understandable! - If you are thinking about downloading the app don't even sweat about it - Just GET IT!I love everything about it. user experience is super relatable and intuitive, as the business owner I feel like I have everything I need from Subscription plans creations to invoice generator to easy charging process and even notifications to my customers via email!!!I've tried two other apps before but this one is a no brainer ! Also gotta say customer support is Awesome!!!!

myp...com

Nov 05, 2021  on Bigcommerce

Everything I Ever Needed and More - After I spoke with several apps, I called into Rebillia with several requirements, and asked if they would be able to tackle it. They blew me out of the water. I own a cosmetics brand with a complicated subscription model. If you've ever built your own skin care routine you realize you go through different products at different rates. As such, I wanted a way to restock various products at various frequencies - without the customer needing to have 4, 5, or 6 different subscriptions. Rebillia allowed me to create a facial cleanser subscription product, but in addition to a monthly day and nighttime cleanser, customers receive moisturizer every other month, toner every 2 weeks, Niacinamide every month, and Vitamin C every 3 months. I'm currently working with Rebillia's team to build an integration with my Salesforce account using their API. The guys over there are super helpful and they've able to provide support to my developers every step of the way. After that is done we'll start working on customizing our dashboard. The API for Rebillia's app is flexible enough for us to integrate different interfaces seamlessly into our current dash. Compared to other companies I've researched their Analytics section is absolutely one of the most robust. Cohort analysis, weekly sales goals, retention rates and a few more metrics are available whenever I need to view them. I've been traveling a lot lately, but I'm glad I'm able to access all the same information from my phone. They don't currently offer a native mobile app, but our team was able to incorporate Rebillia into our own through an API. They said it will be released soon. My parent company has taken notice of how our sales have changed since getting started with Rebillia and we're currently looking to introduce more stores. We haven't tested it out just yet, but Rebillia assures us that we'll be able to connect all 3 of our e-commerce store to one Rebillia subscription account and manage everything from there. I really didn't think I be able to put this type of subscription together, but I'm glad it worked out. I took a chance on Rebillia and I highly recommend it.

Nad...com

Oct 01, 2021  on Bigcommerce

Best customer care! - I can't say enough about the customer care from Rebilia. i came to them with a MAJOR problem on my website and even though it wasn't even related to Rebilia- my representative took the time to investigate and help me with my problem. When i called in a state of panic, my representative made it better and helped lead me to a solution that solved my problem...even though it wasn't even a Rebilia issue. I'm so thankful. Thank you Rebilia!Nadia

tim...com

Oct 01, 2021  on Bigcommerce

Great Subscription Software with Excellent Support! - Rebillia was exactly the solution we needed to launch our store fast without having to pull our our developers away from other projects. The Rebillia team is extremely knowledgeable and are always eager to come up with solutions for some of our unique challenges. The customer service is top-notch! We almost always get answers to our questions immediately. Our team couldn’t be happier with this product and we're looking forward to future versions of the software.

mar...com

Sep 30, 2021  on Bigcommerce

Excellent Subscription Software - Great Service - We have been with Rebillia since March '18. Our relationship has been extensive. Specifically, Matt, et al. have been able to help us implement Big Commerce optimized checkout, taught us about reMail campaigns, and provided support on all things related to the checkout process. We have a great history with this company. The pricing is transaction based and grows with the use of the product, so you pay for what you use - a fair approach for B2B marketing. The reporting includes revenue generation and the expense matches a monthly revenue cycle so you can always easily verify a positive ROI. We would definitely recommend this app and service to businesses of all sizes.

pin...com

Aug 24, 2020  on Bigcommerce

Subscriptions Keep Our Produce Flowing - Our Farm during Covid-19 was fortunate enough to be shipping produce boxes to many in need that didn't want to leave their houses. Rebillia was there every step of the way. We will have our best year yet, with the help of Rebillia. We are looking forward to the subtle improvements coming soon, and the continued integration support that we expect from Bigcommerce platform. Daily, Weekly, Monthly, Annually subscriptions. The crew on tech support and setup are great at helping with the simple or the most complex issues. We hope to continue our partnership with Rebillia in 2021! If your thinking about subscriptions on your storefront, THIS is the one to get.

iiv...com

Aug 20, 2020  on Bigcommerce

Assistance with the details - This week, over 2 different sessions, I was given an in depth overview of the Rebillia platform. 1. How to enter new customer2. How to update customer info3. How to sync subscriptions4. How to refundBoth sessions together took over 2 hours. I really appreciate Rebillia staff dedicating so much time to assist me with the understanding of the app.Thank you guys.

jon...com

Jul 13, 2019  on Bigcommerce

Excellent Customer Service - Any time I ever contacted Rebillia I always spoke to a person right away. I always received immediate assistance and they would go above and beyond on helping be with things that maybe wasn't even their issue. I highly recommend Rebillia!

ord...com

Apr 01, 2019  on Bigcommerce

Look no more! best app for subscription services - We have been with the Rebillia team since early 2018. Since the day we talked to the customer service and got the preview to today, their support has been the best. Always get back right away, always go above and beyond. Their response time has been amazing. We feel like family to them and know that any issue we may have, they will help us come up with the best solution not only for us but for our clients. Our clients love our constant improvements to our website which of course make us look like champs!Thank you guys for such an amazing product, support and for always making us feel like family!

con...com

Feb 04, 2019  on Bigcommerce

Look No Further - Rebillia is the Best! - We have had the pleasure of working with Rebillia since 2017 and we LOVE the app and the entire Rebillia Team! Since implementation, we have seen a substantial increase in subscribers and customer retention, and that number continues to grow. The app is very user friendly, very customizable, and the Rebillia Team is always improving and developing new features and capabilities. They deliver A+ customer service 100% of the time. 5 star app and 5 star customer service!

cho....uk

Jul 31, 2018  on Bigcommerce

Service, Skill & Technology - AMAZING - Team Rebillia just understand everthing a subscription based business needs. I am amazed at their problelm solving and the flexibility of their software to meet my needs. The app has so many excellent features which amaze me all the time. I am always excited by technology that can help grow my business and Rebillia has me electrified! I have massive respective to Team Rebillia as they are so humble to still learn and hear of challenges businesses have and then encorporate new solutions in their app. If you are shopping around for an app... save your time and just start with Rebillia now!

Jeff Stripp

Mar 13, 2018  on Bigcommerce

Great Software + Outstanding Customer Service - I would start with service - these guys are amazingly responsive (and oftentimes funny). They have blown away our expectations on all levels of service. Since our company is built on "service and wowing customers" we are naturally inclined to do business with those that care about service as deeply as they do. As far as the features of Rebillia - since implementing we have decreased our churn rate and increased our overall retention rate substantially. Their subscription service is a game changer for those of us who need to keep up with the likes of Amazon. Offering a subscription service to our offering has not only delighted our customers but has helped us manage our business more effectively. You wont be disappointed!

gin...com

Jan 01, 2018  on Bigcommerce

Best Customer Service EVER - I have seriously never experienced customer service like this. Rebillia's team of experts has created a solution that can grow with my business. These guys go above and beyond in every way. They are smart & great to work with! They are constantly working on new integrations and staying 1 step ahead of the ever-changing web. If I have a question or request I am always taken care of promptly. And when I say taken care of I mean- TAKEN CARE OF! If they think of anything that could benefit my business they make it happen! I was previously working with another company that were really dragging their feet. I found Rebillia and gave them a chance after reading their reviews. They are everything their reviews say about them and more.

sal...com

Dec 27, 2017  on Bigcommerce

Rebillia - Excellent customer service. Really helped our website retain customers.

ric...com

Dec 22, 2017  on Bigcommerce

HANDS DOWN THE BEST SUBSCRIPTION SOLUTION!! - After my customers kept on asking for subscriptions over and over again, I rushed in to installing a subscription software as fast as possible. Starting with a different company, sadly - efficiency was not good and their customer support was almost non existent! While I kept this software on my store, to please my customers as much as possible, I found Rebillia and was very skeptical as to how different they could be from what I am using - BOY, WAS I WRONG!! - Their customer support is AMAZING and every functionality I needed and didn't have they just said "Yes, we can do that for you". The switch fast and painless and they got me up and running before the business day was over! A 5 star review is really an understatement for them - I CAN'T THANK YOU ENOUGH REBILLIA! DAVID & MATT ARE THE BEST.

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