Great support - First of all, Support is great, but you need to email support@onesaas.com, Don't use the support link, it does not work for some reason. The last sync issue we had was resolved by Lori the same day I contacted them about it (Thanks Lori). We have been using this to sync from BigCommerce to QBO for a few years now and it is the best solution we have found.It does not allow for a whole lot of flexibility. You choose whether items are imported as Invoices or sales receipts, but you cannot have some orders import as sales receipts and some as invoices. This causes a little extra work if most of your orders are sales receipts but some are POs that get invoiced (or vice versa). In our case, we have to manually create the invoices for POs in QBO and then void the sales receipt. But otherwise it is a good reliable solution to sync BC orders to QBO.

Promising but lacking support - Seems like a TON of obviously FAKE reviews here about "so and so gave great support" because as most of us have found out, THERE IS NO SUPPORT for this product. The "HELP" link in the app screen takes you to some zendesk login page that won't accept ANY credentials we've tried for our sites or intuit, so its useless.

Review - Sherwin was extremely helpful, patient and knowledgeable. He stayed with me until the problem was resolved. While other businesses are transferring you around to "senior support," Sherwin has the knowledge to get the job done. -Theresa Marie Green, Allergy Apparel

Paul is the God of Support - Paul not only answered every single granule data question I asked him, but he also helped setup my account, processed, SKU classes, and so much more.I would not have been as happy using this app and would've have definitely bashed my head if it wasn't for his help. Ask for Paul. Trust me.

very helpful Customer Service -

Fast Support for connector issues - We kept getting some sync errors related to some discount codes. Sherwin was quick to find the problem and offered suggestions for configuration.

Support chat - Great customer service, Sherwin was of great assistance. They took care of all my problems in 10 minutes.

Very helpful support staff. - Very helpful support staff. I was having problems linking invoice numbers. Rom & Sherwin we’re very helpful and had quick response time.

Helpful and responsive support - The QBO chat support is really good. I have used the support a few times. They are really responsive and very little wait, if at all. Today, Rom helped me figure out the mapping issue and was able to re-sync the impacted payments to show up correctly. Thanks.

Support Chat - I am always skeptical of chat boxes, but the QBO chat is fantastic! Dean was very helpful this morning. Thank you!

Resolved BC to QBO sync issues - Sherwin, was a great knowledgeable support team member. Was able solve our queries. Thanks Sherwin.

Support - Rafael was very helpful in solving our issue with QBO transfering inventory to BigCommerce. Quickly solved the issue by resetting our reference ID (only they can do that).

Very helpful support - LORI continued to help figure out the current issues with the connection of BC to QBO... she was very helpful!I recently went over to QBO from another bookkeeping program, and there are always learning curves. I would have Never known how to fix issues... without the support, I would have been overwhelmed!!! Thanks again for your kindness and support!

OneSaas App - The representatives at OneSaas have always been helpful and quick to reply to the issues at hand. Sherwin assisted me today and has helped me in the past.

sync quickbooks and bigcommerce - I had just downloaded the product and it was not working. Sherwin was my customer service who worked out all the error much thanks for all the help.

Does what is says on the tin - Works perfectly and pulls all orders across.

Sync issue - Ben was really helpful and took care of everything fast. Thanks Ben

Help With QBOL Integration with Bigcommerce - Sherwin was very knowledgeable with sync settings, was very friendly, patient and easy to understand. Very helpful! Thanks so much, Sherwin!

Rafael! - Rafael did a great job!

ROM The Man! - Absolutely fantastic support from Rom. A pleasure to get support from. Did everything I need to get a 1000 product setup working with BC and QuickBooks.