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Customer reviews: QuickBooks Online

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Reviews (119)

Overall rating
4.2

What Merchants Think

Merchants using QuickBooks Online generally have a mixed experience. While many users appreciate the app's functionality and the robust customer support that addresses integration and syncing issues, some merchants have faced difficulties with setting up and maintaining the integration. Overall, the app is seen as a time-saver by those who successfully navigate its complexities, but points of frustration remain for others.

Key Strengths

  • Excellent customer support, with specific shoutouts to representatives like Sherwin, Francis, Lori, and others for their quick and effective assistance.
  • Time-saving automation of bookkeeping tasks, reducing manual data entry requirements.
  • Seamless integration with BigCommerce once the initial setup hurdles are cleared.
  • Free for QuickBooks Online subscribers, enhancing its value proposition.

Common Concerns

  • Initial setup can be confusing and challenging for users not familiar with QuickBooks.
  • Frequent syncing issues, particularly with inventory and discounts, which can disrupt workflow.
  • Some merchants report a lack of consistent support, despite numerous positive experiences shared by others.
  • Limitations in functionality such as handling refunds, cancellations, and syncing only a limited period of historical data.

Final Thoughts

QuickBooks Online provides robust integration capabilities for users seeking to connect their accounting systems with e-commerce platforms like BigCommerce. While the customer support often receives high praise and the app's potential to save significant time is recognized, users must be prepared for a learning curve and actively troubleshoot to manage the initial and ongoing integration challenges. Appropriately managed, QuickBooks Online can effectively streamline financial management for small business owners.

bra...com

Oct 11, 2016  on Bigcommerce

Works great once installed - It took me a little bit to understand the settings, mainly because I don't know Quickbooks that well, but once installed it works like a charm and saves me a TON of time.

sal....us

Oct 10, 2016  on Bigcommerce

Awesome! - This saves me a ton of time.

sal...com

Oct 04, 2016  on Bigcommerce

This apps a lifesaver! - This app couldn't be easier. So happy I decided to get it. No more data entry which is huge for me. So much of my time has been saved and I can focus on other important things. Syncs perfectly every time.

fcc...com

Oct 03, 2016  on Bigcommerce

Great app - Time Saver! - This has been a GREAT app for us. We have been using it for over a year. We have an extensive inventory and the app saves us a tremendous amount of time transferring the online transactions to QBO. One tip: I recommend creating items in BigCommerce and then allow the app to create a matching SKU in QBO, then everything syncs easily.

bow...com

Oct 03, 2016  on Bigcommerce

Works for me! - We are a small growing business and I've enjoyed having the quickbooks integration. Helps me keep track of expenses and I've not had any problems at all!

Bullets & Bombshells Gun Society

Sep 30, 2016  on Bigcommerce

Absolutely Fantastic - So easy to set up, streamlined and organizes my books for me, from someone who does not excel in bookkeeping, this app is pure perfection!

lis...com

Apr 28, 2016  on Bigcommerce

properties - plushpropertiesllc.com

cra...com

Jul 23, 2015  on Bigcommerce

Very happy so far. -

I have never used Quickbooks prior to this app being available. Setup was quite easy even though I have only started using accounting software this month. This is running seamlessly with Quickbooks and saving me so much time now that I don't need to enter every sale into other software manually. This has taken away the stress of bookeeping for me. Very happy.

jor...com

Jul 13, 2015  on Bigcommerce

Simple & highly functional app -

I'm an existing customer of QuickBooks Online and used this app. I found it simple to set up with my store and that it was a very functional app. It's also free, which is great! Thank you Bigcommerce for making my life easier.

b3n...com

Jul 01, 2015  on Bigcommerce

So far so good -

I haven't tested out the app extensively, but I haven't run into any issues so far.

Will update after trying out the app a little longer

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