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Customer reviews: QuickBooks Online

Develop by zendesk.com

Reviews (119)

Overall rating
4.2

What Merchants Think

Merchants using QuickBooks Online generally have a mixed experience. While many users appreciate the app's functionality and the robust customer support that addresses integration and syncing issues, some merchants have faced difficulties with setting up and maintaining the integration. Overall, the app is seen as a time-saver by those who successfully navigate its complexities, but points of frustration remain for others.

Key Strengths

  • Excellent customer support, with specific shoutouts to representatives like Sherwin, Francis, Lori, and others for their quick and effective assistance.
  • Time-saving automation of bookkeeping tasks, reducing manual data entry requirements.
  • Seamless integration with BigCommerce once the initial setup hurdles are cleared.
  • Free for QuickBooks Online subscribers, enhancing its value proposition.

Common Concerns

  • Initial setup can be confusing and challenging for users not familiar with QuickBooks.
  • Frequent syncing issues, particularly with inventory and discounts, which can disrupt workflow.
  • Some merchants report a lack of consistent support, despite numerous positive experiences shared by others.
  • Limitations in functionality such as handling refunds, cancellations, and syncing only a limited period of historical data.

Final Thoughts

QuickBooks Online provides robust integration capabilities for users seeking to connect their accounting systems with e-commerce platforms like BigCommerce. While the customer support often receives high praise and the app's potential to save significant time is recognized, users must be prepared for a learning curve and actively troubleshoot to manage the initial and ongoing integration challenges. Appropriately managed, QuickBooks Online can effectively streamline financial management for small business owners.

rcr...com

Jan 25, 2022  on Bigcommerce

Superior Customer Service from Benielle - I had to Contact Benielle on 2 different occasions. They where extremely helpful the first time and I was happy. I had a new issue recently, and had been going back, and forth by email for about a week, and was getting frustrated. Today I contacted to live chat, and was thrilled I got "Benielle" back to help me. They are very helpful, and explain things to you in a easy to understand term. I highly recommend having them help you. Five stars all the way. Thanks Again!

mat....co

Jan 03, 2022  on Bigcommerce

Helpful Support - The app is actually better that QBO itself. So many issues with QBO but at least when it comes to solving issues regarding syncing, the service is great. Rominick was very helpful.

sal...com

Oct 22, 2021  on Bigcommerce

customer service is amazing - had an issue sherwin was the contact and was a very fast on point help THANK YOU

tim...com

Sep 10, 2021  on Bigcommerce

Excellent Support - Honestly...quick shocked and pleasantly surprised by the AMAZING level of service provided by Rafael. The service he provided was exactly what I needed.

nel...com

Aug 18, 2021  on Bigcommerce

Great Customer Experience - Rominick was very helpful and very patient, he help me through all the integration with my bigcommerce shop. i am very happy and thank you again. Best experience so far.

acc....au

Aug 12, 2021  on Bigcommerce

Great customer service - Great customer service from Dean today with my transition from Xero-Onesaas-BigCommerce integration to Quickbooks-Onesaas-BigCommerce integration. Thanks Dean!

wet...com

Aug 04, 2021  on Bigcommerce

Xero to QB conversions - I had been pulling my hair out trying to figure out Quickbooks after being with Xero for years. I had been using Onesaas for 5 years but now that it only works with Quickbooks for invetory tracking I made the switch. Thanks to Troy at onesaas for his awesome help.

mch...com

Jun 25, 2021  on Bigcommerce

Great Customer Service - Thank you for always responding back quickly via email to problems we have!

tea...com

May 10, 2021  on Bigcommerce

Amazing Customer Service - I've used OneSaas for a while syncing to Xero but recently moved to Quickbooks. This was partially due to the OneSaas acquisition but due to issues with inventory in Xero. Clarisse was amazing and helped me switch things over to quickbooks and sync the historical data needed to make our migration smooth.Update January 2022 - still amazing customer service, this time from Sherwin. Helped debug an issue why orders were syncing when I didn't expect them and was able to provide debug info to help me trace no my side.

off....ca

Mar 18, 2021  on Bigcommerce

Integration - Karol has been so helpful with all the questions and concerns we had regarding our integrations with Bigcommerce and QBO. She has had quick answers to every question and her kindness does not go unnoticed. Thanks for all your help Karol!

the...com

Mar 03, 2021  on Bigcommerce

Paul with OneSaas - Paul was great on chat! It was difficult at first to type out the issue I was having.. but we made it work!

dan...com

Mar 01, 2021  on Bigcommerce

Sherwin - Sherwin was fantastic. We had a connection issue and he solved it immediately. He was great!

jlt...com

Jan 29, 2021  on Bigcommerce

Thank you Clarisse - After 4 days and several hours - I had to get help... finally I found Clarisse on chat and 10 minutes later, I'm up and running. Thanks for the quick assistance, Clarisse.

jam...com

Jan 26, 2021  on Bigcommerce

Good service - Some sync issues but sorted quickly by Marck - great support

prc...com

Jan 20, 2021  on Bigcommerce

syncing BC with QBO - Vince resolved all my issues --and it was a pleasure working with someone who knew exactly what i was asking and how to solve the problems I was facing. Things are running smoothly now.

lee...com

Dec 18, 2020  on Bigcommerce

Tech Support - Excellent support and customer service from Hazel. Our problem is solved!!Thanks for such a great team.

kka...com

Dec 04, 2020  on Bigcommerce

Help with app - Dean did a great job. With his help I have a working system.

ega...com

Oct 19, 2020  on Bigcommerce

Tech Support - Excellent tech support! Fixed my issue very quickly. Thanks!

mas...com

Oct 13, 2020  on Bigcommerce

good - good

cus...com

Oct 08, 2020  on Bigcommerce

Wonderful Support Team - Have always had a great experience with the support team. Most recently Marck has been great help.

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