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Customer reviews: QuickBooks Online

Develop by zendesk.com

Reviews (119)

Overall rating
4.2

What Merchants Think

Merchants using QuickBooks Online generally have a mixed experience. While many users appreciate the app's functionality and the robust customer support that addresses integration and syncing issues, some merchants have faced difficulties with setting up and maintaining the integration. Overall, the app is seen as a time-saver by those who successfully navigate its complexities, but points of frustration remain for others.

Key Strengths

  • Excellent customer support, with specific shoutouts to representatives like Sherwin, Francis, Lori, and others for their quick and effective assistance.
  • Time-saving automation of bookkeeping tasks, reducing manual data entry requirements.
  • Seamless integration with BigCommerce once the initial setup hurdles are cleared.
  • Free for QuickBooks Online subscribers, enhancing its value proposition.

Common Concerns

  • Initial setup can be confusing and challenging for users not familiar with QuickBooks.
  • Frequent syncing issues, particularly with inventory and discounts, which can disrupt workflow.
  • Some merchants report a lack of consistent support, despite numerous positive experiences shared by others.
  • Limitations in functionality such as handling refunds, cancellations, and syncing only a limited period of historical data.

Final Thoughts

QuickBooks Online provides robust integration capabilities for users seeking to connect their accounting systems with e-commerce platforms like BigCommerce. While the customer support often receives high praise and the app's potential to save significant time is recognized, users must be prepared for a learning curve and actively troubleshoot to manage the initial and ongoing integration challenges. Appropriately managed, QuickBooks Online can effectively streamline financial management for small business owners.

inf...com

Jul 31, 2023  on Bigcommerce

Review - Sherwin was extremely helpful, patient and knowledgeable. He stayed with me until the problem was resolved. While other businesses are transferring you around to "senior support," Sherwin has the knowledge to get the job done. -Theresa Marie Green, Allergy Apparel

sam...com

Jun 07, 2023  on Bigcommerce

Paul is the God of Support - Paul not only answered every single granule data question I asked him, but he also helped setup my account, processed, SKU classes, and so much more.I would not have been as happy using this app and would've have definitely bashed my head if it wasn't for his help. Ask for Paul. Trust me.

jen...com

May 15, 2023  on Bigcommerce

very helpful Customer Service -

jcr...com

May 08, 2023  on Bigcommerce

Fast Support for connector issues - We kept getting some sync errors related to some discount codes. Sherwin was quick to find the problem and offered suggestions for configuration.

rau...com

Jan 30, 2023  on Bigcommerce

Support chat - Great customer service, Sherwin was of great assistance. They took care of all my problems in 10 minutes.

sal...com

Jan 11, 2023  on Bigcommerce

Very helpful support staff. - Very helpful support staff. I was having problems linking invoice numbers. Rom & Sherwin we’re very helpful and had quick response time.

rya...com

Dec 29, 2022  on Bigcommerce

Helpful and responsive support - The QBO chat support is really good. I have used the support a few times. They are really responsive and very little wait, if at all. Today, Rom helped me figure out the mapping issue and was able to re-sync the impacted payments to show up correctly. Thanks.

ope...com

Dec 08, 2022  on Bigcommerce

Support Chat - I am always skeptical of chat boxes, but the QBO chat is fantastic! Dean was very helpful this morning. Thank you!

adm...com

Nov 23, 2022  on Bigcommerce

Resolved BC to QBO sync issues - Sherwin, was a great knowledgeable support team member. Was able solve our queries. Thanks Sherwin.

chu...com

Nov 09, 2022  on Bigcommerce

Support - Rafael was very helpful in solving our issue with QBO transfering inventory to BigCommerce. Quickly solved the issue by resetting our reference ID (only they can do that).

saq...com

Oct 25, 2022  on Bigcommerce

Very helpful support - LORI continued to help figure out the current issues with the connection of BC to QBO... she was very helpful!I recently went over to QBO from another bookkeeping program, and there are always learning curves. I would have Never known how to fix issues... without the support, I would have been overwhelmed!!! Thanks again for your kindness and support!

ste...com

Oct 11, 2022  on Bigcommerce

OneSaas App - The representatives at OneSaas have always been helpful and quick to reply to the issues at hand. Sherwin assisted me today and has helped me in the past.

Oct 06, 2022  on Bigcommerce

sync quickbooks and bigcommerce - I had just downloaded the product and it was not working. Sherwin was my customer service who worked out all the error much thanks for all the help.

inf...com

Oct 02, 2022  on Bigcommerce

Does what is says on the tin - Works perfectly and pulls all orders across.

sco...com

Sep 26, 2022  on Bigcommerce

Sync issue - Ben was really helpful and took care of everything fast. Thanks Ben

gri...com

Sep 23, 2022  on Bigcommerce

Help With QBOL Integration with Bigcommerce - Sherwin was very knowledgeable with sync settings, was very friendly, patient and easy to understand. Very helpful! Thanks so much, Sherwin!

tob...com

Jun 29, 2022  on Bigcommerce

Rafael! - Rafael did a great job!

jon...com

May 04, 2022  on Bigcommerce

ROM The Man! - Absolutely fantastic support from Rom. A pleasure to get support from. Did everything I need to get a 1000 product setup working with BC and QuickBooks.

ste....au

May 03, 2022  on Bigcommerce

Great support by Paul - Paul was very helpful in assisting with my BigCommerce integration. He spent the time to clearly explain my questions.

ext...com

Apr 21, 2022  on Bigcommerce

Excellent Support by Ronnie - Reached out to QB for support regarding a Sync issue. Ronnie ( Supper Techie) was amazing. He understood the issue quickly, had wealth of knowledge and assisted in no time to fix it. Good Job Mate!

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