BEN fixed customer map in 5 seconds - App is pretty maintenance free. One downside is that is lacks GUI to manage customer mapping so if you delete/merge a customer, you have to reach out to support. Also, BC nor QB support have a clue when it comes to the app...they cannot even provide the correct contact information to reach OneSaas.

syncing issue fixed fast by Sherwin - Sherwin helped me out in record time today. He was kind, asked all the right questions, and fast to figure out what was stopping my integration on one invoice. I think you are rivaling the best customer service with Big commerce in my book! They also have great help and I'm so glad you are partnering with them and continuing the support for my small business. Sherwin deserves a raise! or at least buy him a special lunch as a thank you from me!

Great support from Francis - We received very helpful support from Francis. We didn't have everything set correctly for invoice number sequencing. Francis walked us through both correcting our QB's account and getting the proper settings in place in the app. Thank you!

FRANCIS is super HELPFUL - FRANCIS is HELPFUL. Thank you Francis for resolving the issues and appreciate it.

App Integration Support Success - Our QBO integration was disconnected when we changed users. Emailing OneSaas was a nightmare with the response time and understanding of my issue. Once, I was connected with LORI via their online chat, she had it handled within minutes. Thank you, LORI!

Excellent support for SHERWIN - excellent response and solution time

One Saas Support Excellent - If an order doesn't import for any reason, they are always quick to help and resolve, no matter what time it is! Thank you Troy!

Great Support - We were having trouble configuring this to work with Net 30 orders and credit card orders. Troy and Dean were excellent in helping us figure out the correct configuration for this to work. Thanks!

Great Customer Service - Wow! I had an inventory integration problem and Ben helped right away. My email ticket was answered within a few hours and then the communication was instantaneous. Problem solved with a few email and very quickly.

Support with Syncing - Shewin was amazing with my syncing support. He was very helpful with a large sync. I am grateful I contacted support for help.

Great Sync and Customer support - Dean was great at helping me resolve my syncing issues. Before you go down a rabbit hole of trying to figure it out, contact support! Very freindly and helpful.

Support is amazing! - The support from Ronnie was amazing. She fixed the wrong payment method being applied super quickly and didn't just tell me how to do it, she did it!

Quick Effective Suport by OneSaas - Sherwin was able to pinpoint and resolve my sync issues very quickly.

Lori was a great customer service rep - Lori was great to work with and so helpful to solve my problem! Thank you!

Sync issue between Big Commerce and Quick Books - This was my last-ditch effort to resolve a sync issue between Big Commerce and Quick Books. I opened a chat with Lori, who exceeded my expectations. She reviewed my long-winded issue/concerns and immediately jumped into action with an explanation, then execution. My problem was resolved immediately, with final thoughts of value in avoiding this issue in the future. THANK YOU, LORI! Excellent help and support from LORI - Thank you so much!

Fast Support - Rom was super fast at identifying the problem for us and getting it resolved within 5 minutes. Super helpful. 11/10 Satisfied.

Customer Support - Ronnie got the connector configured and working within 30 minutes. Great Work.

Sync issues, self inflicted - Clarisse sorted the issue out within minutes, a credit ti IQB's

Quickbooks BC integration - SHERWIN was the Quickbooks Online technical support that helped me solve my connectivity problem. It was very diligent and efficient, I am 100% satisfied.

Great support - First of all, Support is great, but you need to email [email protected], Don't use the support link, it does not work for some reason. The last sync issue we had was resolved by Lori the same day I contacted them about it (Thanks Lori). We have been using this to sync from BigCommerce to QBO for a few years now and it is the best solution we have found.It does not allow for a whole lot of flexibility. You choose whether items are imported as Invoices or sales receipts, but you cannot have some orders import as sales receipts and some as invoices. This causes a little extra work if most of your orders are sales receipts but some are POs that get invoiced (or vice versa). In our case, we have to manually create the invoices for POs in QBO and then void the sales receipt. But otherwise it is a good reliable solution to sync BC orders to QBO.