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Customer reviews: QuickBooks Online

Develop by zendesk.com

Reviews (121)

Overall rating
4.2

What Merchants Think

Merchants using QuickBooks Online generally have a mixed experience. While many users appreciate the app's functionality and the robust customer support that addresses integration and syncing issues, some merchants have faced difficulties with setting up and maintaining the integration. Overall, the app is seen as a time-saver by those who successfully navigate its complexities, but points of frustration remain for others.

Key Strengths

  • Excellent customer support, with specific shoutouts to representatives like Sherwin, Francis, Lori, and others for their quick and effective assistance.
  • Time-saving automation of bookkeeping tasks, reducing manual data entry requirements.
  • Seamless integration with BigCommerce once the initial setup hurdles are cleared.
  • Free for QuickBooks Online subscribers, enhancing its value proposition.

Common Concerns

  • Initial setup can be confusing and challenging for users not familiar with QuickBooks.
  • Frequent syncing issues, particularly with inventory and discounts, which can disrupt workflow.
  • Some merchants report a lack of consistent support, despite numerous positive experiences shared by others.
  • Limitations in functionality such as handling refunds, cancellations, and syncing only a limited period of historical data.

Final Thoughts

QuickBooks Online provides robust integration capabilities for users seeking to connect their accounting systems with e-commerce platforms like BigCommerce. While the customer support often receives high praise and the app's potential to save significant time is recognized, users must be prepared for a learning curve and actively troubleshoot to manage the initial and ongoing integration challenges. Appropriately managed, QuickBooks Online can effectively streamline financial management for small business owners.

ser...com

Jul 30, 2016  on Bigcommerce

As of July 30, 2016 this app will not sync - As of July 2016, this app is no longer syncing with Quickbooks. It is simply not functioning. Bigcommerce support is not helpful and OneSASS support is non existent. I get an email every morning saying that things are sync'd up but they do not show in Quickbooks. I called Quickbooks support and they told me they were getting calls from other bigcommerce stores with the same issue, that they contacted bigcommerce support but have had no response.This is a deal breaker because, as business owners we need to keep our books, right?So, I am looking at migrating to Shopify where the Quickbooks integration is not only easier but in good working order as verified with Quickbooks support.

mic...com

Jun 07, 2016  on Bigcommerce

App does not launch and it throws a DNS error - This app does not launch and it throws a DNS error. Now I am having troubles to get a solution from Bigcommerce. They blame my ISP while ignoring the fact that this app is trying to go to onesaas domain with a very weird URL while it says that it is for Intuit Quickbooks online account and it actually shows their control panel on screenshots. If it has nothing to do with Intuit account I would prefer to be told about it at least while I am trying to get a support from Bigcommerce for it. I do not want to pay two times more to Says everyday while I can do it two times cheaper with Intuit.

the...com

May 10, 2016  on Bigcommerce

Waist of time--Problems with discount codes and tax - Waste of time! I have spend over 4 hours with QBO tec support trying to figure out some very basic stuff. I can't be the only person having problems with this app. Its fine as long as you don't use any discount codes. The discount codes come thru in QB as a percentage rather than a set value. In BC discounts are non taxable, but QBO wants to charge tax on the discount code. I have tried to change settings in QBO to solve this problem but have had no luck. The invoice totals match but the shipping, discounts and sales tax amounts don't match. This seems like a very basic issue that should have been fixed months ago. I have spent hours changing settings and explaining the problem to QB tec support, and have gotten no resolution. I have not contacted Onesaas about this as they only offer email support. If you use discount codes, don't bother with this app. Also--its does not address refunds or canceled orders even though there is a mapping function for this during set up.

the...com

May 10, 2016  on Bigcommerce

Waist of time--Problems with discount codes and tax - Waste of time! I have spend over 4 hours with QBO tec support trying to figure out some very basic stuff. I can't be the only person having problems with this app. Its fine as long as you don't use any discount codes. The discount codes come thru in QB as a percentage rather than a set value. In BC discounts are non taxable, but QBO wants to charge tax on the discount code. I have tried to change settings in QBO to solve this problem but have had no luck. The invoice totals match but the shipping, discounts and sales tax amounts don't match. This seems like a very basic issue that should have been fixed months ago. I have spent hours changing settings and explaining the problem to QB tec support, and have gotten no resolution. I have not contacted Onesaas about this as they only offer email support. If you use discount codes, don't bother with this app.Also--its does not address refunds or canceled orders even though there is a mapping function for this during set up.

dre...com

Apr 24, 2016  on Bigcommerce

Wish they would sync 3 months - It is not noted but you can only sync one month of invoices. So get ready to enter manually or paid for a service.

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