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Customer reviews: Privy

Develop by privy.com
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Reviews (111)

Overall rating
4.3

What Merchants Think

Merchants generally find the "Privy" app to be an effective tool for email marketing and sales, with many highlighting its ease of use and integration capabilities. The app is praised for its customer support and dedication to resolving issues, although some users report specific technical difficulties, particularly with integration on certain platforms and unexpected costs associated with plans that are marketed as free.

Key Strengths

  • User-friendly interface with easy setup and customization.
  • Great customer service and support, with staff frequently mentioned by name.
  • Effective features for increasing sales, such as pop-ups and email captures.
  • Integration with other platforms like BigCommerce and Constant Contact.
  • Offers valuable free tools that are beneficial for startups and small businesses.

Common Concerns

  • Issues with features on mobile devices.
  • Challenges with multi-site functionality and certain platform integrations.
  • Some users experienced unexpected costs despite the app being advertised as free.
  • Challenges with abandoned cart setup and other email marketing features.
  • Concerns about the quality and timeliness of customer support.

Final Thoughts

Overall, "Privy" is well-regarded for its role in enhancing email marketing efforts and is particularly appreciated by smaller businesses for its free offerings. However, certain limitations and costs should be noted by potential users, particularly those requiring advanced functions and robust technical support. Continued improvements in customer service and technical resolution could further enhance its reception.

afr...com

Dec 15, 2017  on Bigcommerce

Sign Up - Great Website

kev...com

Nov 29, 2017  on Bigcommerce

Great -

cur...com

Nov 09, 2017  on Bigcommerce

Review - So far, so good!

all...net

Nov 07, 2017  on Bigcommerce

sPIN TO WIN - Nice app, work well

sup...com

Jul 10, 2017  on Bigcommerce

Nice App - Easy to use and so far so good. One of the best app here in Bigcommerce. Good job guys.

lou...com

Apr 22, 2017  on Bigcommerce

So Easy So Effective - Privy is such a good app! I've used it on another platform as well. It's easy to set up and customize. It syncs so well with my Constant Contact and imports all sign ups directly to my list. I'm extremely happy with Privy and I look forward to exploring more of the features. Great app Privy!

jig...com

Mar 23, 2017  on Bigcommerce

Amazing app! - This is a great app! Very intuitive. Great options to create wonderful designs! Right now we are using it to create popups, just on the free version! So useful, easy to use and implement. Thank you for making such a great app and with good customer service. From what we have already used - I am looking forward to discovering other features! Great Job Privy!

cwm...com

Feb 25, 2017  on Bigcommerce

So far, so good - Easy to set up. Lots of options for creating pop ups. Great free alternative to JustUno.

inf...com

Feb 03, 2017  on Bigcommerce

Happy so far - Just installed the free version of this app a couple of days ago. We're trying out exit intent. So far it's great. Customer service is wonderful and I'm shocked at how much they offer for free! Setting it was very easy compared to some apps I've come across. So that was a nice surprise too.

jba...com

Nov 14, 2016  on Bigcommerce

I love this app - I was using Privy on my other website before I moved to Bigcommerce. As soon as I moved, I found and install Privy here. I like that it is very intuitive and easy to set up, and there are a lot of options to customize the look. You can use free version or upgrade to paid one depending on your needs. Customer support is THERE, which is very important. Whenever I asked a question I received an answer within a couple of hours, sometimes minutes. Thank you!

nat...com

Sep 26, 2016  on Bigcommerce

Love It! - So first off, its free! can't beat that. Super easy to set up and use with lots of helpful material in their resources section . Their online chat seems to be available all the time and Ben is patient. I was able to set up a great looking email sign up and give my non-existent sign up campaign a jump start. I was even able to run a limited time free shipping offer simultaneously! There are other paid features, but the free ones are quite sufficient for a young start-up like mine.

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