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Customer reviews: Privy

Develop by privy.com

Reviews (111)

Overall rating
4.3

What Merchants Think

Merchants generally find the "Privy" app to be an effective tool for email marketing and sales, with many highlighting its ease of use and integration capabilities. The app is praised for its customer support and dedication to resolving issues, although some users report specific technical difficulties, particularly with integration on certain platforms and unexpected costs associated with plans that are marketed as free.

Key Strengths

  • User-friendly interface with easy setup and customization.
  • Great customer service and support, with staff frequently mentioned by name.
  • Effective features for increasing sales, such as pop-ups and email captures.
  • Integration with other platforms like BigCommerce and Constant Contact.
  • Offers valuable free tools that are beneficial for startups and small businesses.

Common Concerns

  • Issues with features on mobile devices.
  • Challenges with multi-site functionality and certain platform integrations.
  • Some users experienced unexpected costs despite the app being advertised as free.
  • Challenges with abandoned cart setup and other email marketing features.
  • Concerns about the quality and timeliness of customer support.

Final Thoughts

Overall, "Privy" is well-regarded for its role in enhancing email marketing efforts and is particularly appreciated by smaller businesses for its free offerings. However, certain limitations and costs should be noted by potential users, particularly those requiring advanced functions and robust technical support. Continued improvements in customer service and technical resolution could further enhance its reception.

joe...com

Jun 05, 2018  on Bigcommerce

Very Nice - Great marketing tool!

kel...com

Jun 02, 2018  on Bigcommerce

Nice -

bri...com

May 25, 2018  on Bigcommerce

perfect - does everything it says it will plus it's FREE

Sha...com

May 24, 2018  on Bigcommerce

Great - Great

jos...com

May 09, 2018  on Bigcommerce

Best app ever - This is the best email tool ever. It's the first app I install on all my websites. Highly recommended for those serious about taking their email marketing to the next level.

fre...com

Apr 29, 2018  on Bigcommerce

This app suxs - The whorst I've used them for a year they say free bull @#$$ they will charge u. They wsnt me to pay 250.00 a month. For a free service. They lie. They say it's free then drop you when you do not pay. Lies. To dont waste your time with this app

sai...com

Mar 22, 2018  on Bigcommerce

srest - sfdds

Mar 15, 2018  on Bigcommerce

awesome - Love it! Best email app in my opnion

ast...com

Feb 26, 2018  on Bigcommerce

you asked so here it is - So far its great. easy to set up and for a free tool it is giving me everything i need at this point. The one thing is, the instructions for install on Privy's site for BC are for the old BC themes. I was able to figure it out on my Stencil theme but I could see others have problems with this.

bra...com

Feb 21, 2018  on Bigcommerce

Great for bigcommerce - Used this to replace a hand-coded pop-up when we moved from Magento to BigCommerce. Couldn't be happier. Easy for anyone to edit and monitor, and even the free version has a ton of great functionality. Thanks Privy!

sug...com

Feb 20, 2018  on Bigcommerce

GOOD - good app

thi...com

Feb 19, 2018  on Bigcommerce

nice form -

mad...com

Feb 10, 2018  on Bigcommerce

Love it! - I love it! It works great and it's easy to set up and use.

jen...com

Feb 06, 2018  on Bigcommerce

love this app - Pop-ups really work! They are increasing my email list.

nil...com

Jan 06, 2018  on Bigcommerce

pop up form - great service! looks professional

jac...com

Jan 05, 2018  on Bigcommerce

Great App - Very easy to use and integrates great with mail chimp.

bkw...com

Jan 05, 2018  on Bigcommerce

thanks for the program - this is a good program. I have used it for some time. lately it seem to not pop up as often but it has still assisted my company in earning.you should def use it with mailchimp

lga...com

Dec 30, 2017  on Bigcommerce

loveit -

sha...com

Dec 19, 2017  on Bigcommerce

Great App -

sha...com

Dec 18, 2017  on Bigcommerce

Awesome app! - I love this app! My campaigns look awesome!

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