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Customer reviews: Pixelpop

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Reviews (53)

Overall rating
4.7

What Merchants Think

Overall, merchants appreciate Pixelpop for its ease of use, customization options, and functionality in managing pop-ups effectively on their eCommerce sites. Many find it straightforward to integrate and work with, even if they have no technical experience. The app is praised for enhancing the customer shopping experience and being a reliable solution for marketing needs.

Key Strengths

  • Easy to set up and use, with a simple and intuitive interface.
  • Highly customizable pop-up designs and templates.
  • Strong integration capabilities, particularly with MailChimp and BigCommerce.
  • Efficient in driving traffic and capturing customer data through pop-ups.
  • Responsive and helpful customer support, praised by many users.

Common Concerns

  • Issues with support responsiveness; some users experienced slow or delayed responses.
  • Pricing complaints related to impression limits and unexpected charges.
  • Lack of advanced targeting and display features, such as page-blocking and pop-up limits per user.
  • Some users experienced bugs and limitations when downgrading plans.

Final Thoughts

Pixelpop generally receives positive feedback for its ease of use and effectiveness in creating pop-ups. It offers robust features that cater to a wide range of eCommerce needs. However, while customer service is often described as excellent, some users have encountered responsiveness issues. Additionally, merchants looking for advanced targeting functionalities may find the current feature set lacking. Overall, Pixelpop is a solid choice for those seeking a user-friendly pop-up solution with customization capabilities.

man...com

Nov 25, 2020  on Bigcommerce

Functional and Lovely Service - We use the pop-ups to ask customers to complete a survey after purchase and to inform international visitors of our non-US retailers. It's great to be able to target visitors by location and customize everything. We had a billing issue and it was resolved quickly and painlessly by their support team. If you're needing pop-ups on your site, know you'll have backup with this app instead of being abandoned after installation.

edd...com

Jul 10, 2019  on Bigcommerce

No support - When I pay for an app, and it's not working, I expect support to assist in a timely manner. This is not the case with this company. They never reply, and when they do it takes days. I do not suggest this app or company. Find another.

abs...com

Jul 04, 2019  on Bigcommerce

Has potential, but support was very, very slow - I had high hopes for this app, and at the time had a very specific use for it, to generate a pop-up on a specific product page to alert the customer to a short-term stock outage. I was not able to get this to work (other more basic pop-ups did work, so I know the script is working correctly), so reached out to support. I did get one reply within a couple of days asking for screenshots, which I provided, but that was the last I heard from them, despite a couple of follow-ups. The trial has expired now, but if it takes 2+ weeks for a support request, then it's not ideal.

tho...bal

May 30, 2019  on Bigcommerce

Great integration - We just integrated Pixelpop, looks awesome so far. We like the pre designed pop ups and also the dashboard design. Easy integration just copy and paste one line.

sal...com

May 13, 2019  on Bigcommerce

Easy to set up! - Hey, just downloaded PixelPop. This site is awesome, i have not published any popups yet as I am still just creating a bunch. The app is easy to use and publish. no scripts needed, just plug and play. EASY. love it.

ric...com

Apr 03, 2019  on Bigcommerce

Easy Breezy! - The installation and set up process was a breeze! Much easier to configure and use than some of the competition.

mat...com

Aug 03, 2018  on Bigcommerce

Very good app - It really is a good app, we used it to notify customers of a promotion we are running on our buckets of 1750 screws.

edi...com

Mar 28, 2018  on Bigcommerce

Super Simple/Awesome Layout - Super Simple to create a new pop up scream and can be use and several ideas! Super recommended!

may...com

Mar 06, 2018  on Bigcommerce

Easy to use! - Just created my first pop-up! Easy to use! Looking forward to some great results. Thanks! :)

sto...com

Mar 06, 2018  on Bigcommerce

Great Popup App! - This has been an incredible app, definitely worth paying for the exposure! There is much more to do with this app than with MailChimp.

bar...com

Feb 26, 2018  on Bigcommerce

Great app for managing pop ups! - Super easy to use. Great customer service. Quick install and full featured. I love it when things just work!

gar...com

Feb 12, 2018  on Bigcommerce

So easy to use - Pixelpop was super easy to install, deploy, and use. I definitely plan on using it for my store. Their customer service is great and I don't have to second guess what I need to do. Setting up exit intent is always important for a store owner to try to retain customers. However, it's also important to be able to publish a wide variety of messages. This tool does that and more.

des...com

Feb 12, 2018  on Bigcommerce

Easy to use! - Exactly what we were looking for! Has the simple features we need, easy to use, AND the ability to test and within in minutes. Literally minutes. Thanks Pixelpop

mar...com

Feb 07, 2018  on Bigcommerce

Great interface! - Pixelpop has a great user interface that makes customizing popups extremely easy and fun. I'm a new eCommerce store owner and was told to always try apps to make the entire shopping experience better. All of these apps help make my store better and best of all, without needing to learn how to code. Pixelpop is a great and no-brainer add to any store.

dan...net

Dec 01, 2017  on Bigcommerce

Smart App and So Easy To Use - Looked at at lot of apps for creating popups for marketing while the customer visits and this has got to be the easiest app I have ever used. Technical issues are addressed pretty quickly. Had a touch and go issue right before Cyber Monday, but their staff worked quickly to resolve. And they needed to fix a display issue for IPhones. Again addressed quickly and got it working. Customer service is excellent and the app is not only easy, but fun to use. Simple is the name of the game since I don't have time to deal with issues. That's what my web designer is for. Great price, affordable and I look forward to the expansion of the app as they introduce new features. Purchased a plan since the free one doesn't provide the type of marketing needed for super performance. Highly recommend for those wanting marketing to be fast and simple. Thanks for creating an app that works and doesn't make me pull my hair out.

eyp...com

Nov 09, 2017  on Bigcommerce

App is a waste of money - Pricing is based on the number of impressions, and regardless of the settings used, your ad will popup many times for the same user after they click on the X to stop the popup regardless of the settings you choose. So if you choose the 500 impression level, you alone, in setting up the popup will use up the entire month's 500 allotment. The 50,000 impression level is about +/- 10,000 actual impressions considering the popup keeps popping up for the same user in the same page session. And I'm waiting to hear why I was charged $35.87 when I signed up for $24/month level. No explanation of why an excess $11.87 was charged. This is not a good company to deal with in my experience.

Nov 07, 2017  on Bigcommerce

Excellent App - Very versatile, many options far better than the previous one I was using- highly recommend

sta...com

Nov 03, 2017  on Bigcommerce

Pixelpop - Just checked my Google Analytics and Pixelpop is driving traffic to my Website. It is easy to use and intuitive. The customer support is really helpful and they respond typically within 24 hours or less. I like the amount of personalization that you can add to your exit banners and the choices for hoe the banners appear. It was a seem-less integration with Bigcommerce.

adm...com

Oct 23, 2017  on Bigcommerce

Great Marketing Tool - We have been using this app for awhile now. Great features with many options and easy to use. Excellent customer service and support as well. The developers are always making improvements to an already awesome app. Highly recommended.

sal....uk

Oct 03, 2017  on Bigcommerce

Email Sign-Up - A great ecommerce app for acquiring your customer data. Easy to integrate, design and apply to your store. Great find.

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