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Customer reviews: Pixelpop

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<h3>What Merchants Think</h3> <p> Overall, merchants appreciate Pixelpop for its ease of use, customization options, and functionality in managing pop-ups effectively on their eCommerce sites. Many find it straightforward to integrate and work with, even if they have no technical experience. The app is praised for enhancing the customer shopping experience and being a reliable solution for marketing needs. </p> <h3>Key Strengths</h3> <ul> <li>Easy to set up and use, with a simple and intuitive interface.</li> <li>Highly customizable pop-up designs and templates.</li> <li>Strong integration capabilities, particularly with MailChimp and BigCommerce.</li> <li>Efficient in driving traffic and capturing customer data through pop-ups.</li> <li>Responsive and helpful customer support, praised by many users.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Issues with support responsiveness; some users experienced slow or delayed responses.</li> <li>Pricing complaints related to impression limits and unexpected charges.</li> <li>Lack of advanced targeting and display features, such as page-blocking and pop-up limits per user.</li> <li>Some users experienced bugs and limitations when downgrading plans.</li> </ul> <h3>Final Thoughts</h3> <p> Pixelpop generally receives positive feedback for its ease of use and effectiveness in creating pop-ups. It offers robust features that cater to a wide range of eCommerce needs. However, while customer service is often described as excellent, some users have encountered responsiveness issues. Additionally, merchants looking for advanced targeting functionalities may find the current feature set lacking. Overall, Pixelpop is a solid choice for those seeking a user-friendly pop-up solution with customization capabilities. </p>

Reviews (53)

Overall rating
4.7

What Merchants Think

Overall, merchants appreciate Pixelpop for its ease of use, customization options, and functionality in managing pop-ups effectively on their eCommerce sites. Many find it straightforward to integrate and work with, even if they have no technical experience. The app is praised for enhancing the customer shopping experience and being a reliable solution for marketing needs.

Key Strengths

  • Easy to set up and use, with a simple and intuitive interface.
  • Highly customizable pop-up designs and templates.
  • Strong integration capabilities, particularly with MailChimp and BigCommerce.
  • Efficient in driving traffic and capturing customer data through pop-ups.
  • Responsive and helpful customer support, praised by many users.

Common Concerns

  • Issues with support responsiveness; some users experienced slow or delayed responses.
  • Pricing complaints related to impression limits and unexpected charges.
  • Lack of advanced targeting and display features, such as page-blocking and pop-up limits per user.
  • Some users experienced bugs and limitations when downgrading plans.

Final Thoughts

Pixelpop generally receives positive feedback for its ease of use and effectiveness in creating pop-ups. It offers robust features that cater to a wide range of eCommerce needs. However, while customer service is often described as excellent, some users have encountered responsiveness issues. Additionally, merchants looking for advanced targeting functionalities may find the current feature set lacking. Overall, Pixelpop is a solid choice for those seeking a user-friendly pop-up solution with customization capabilities.

edd...com

Jul 10, 2019  on Bigcommerce

No support - When I pay for an app, and it's not working, I expect support to assist in a timely manner. This is not the case with this company. They never reply, and when they do it takes days. I do not suggest this app or company. Find another.

abs...com

Jul 04, 2019  on Bigcommerce

Has potential, but support was very, very slow - I had high hopes for this app, and at the time had a very specific use for it, to generate a pop-up on a specific product page to alert the customer to a short-term stock outage. I was not able to get this to work (other more basic pop-ups did work, so I know the script is working correctly), so reached out to support. I did get one reply within a couple of days asking for screenshots, which I provided, but that was the last I heard from them, despite a couple of follow-ups. The trial has expired now, but if it takes 2+ weeks for a support request, then it's not ideal.

rog...biz

Aug 16, 2017  on Bigcommerce

Worked fine 1st time - BUT! - I installed and ran for a while then moved to the beginners plan - no problem. After a while I went back to the free plan. After a week I changed my mind and tried to go back to the beginners plan - could not do it as pixel pop would not allow it! I have tried enough times now and am uninstalling.

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