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Customer reviews: OneSaas

Develop by onesaas.com

Reviews (53)

Overall rating
4.3

What Merchants Think

Merchants generally appreciate "OneSaas" for its excellent integration capabilities and outstanding customer support. The app saves time by automating data transfer processes between platforms such as BigCommerce, QuickBooks, and several others. Many users have been long-time customers, praising OneSaas's ability to handle complex integration requirements and expressing satisfaction with the continuous improvements in its functionality.

Key Strengths

  • Outstanding customer support, with frequent praise for specific team members handling queries effectively.
  • Effective time-saving tool by automating sales and inventory data synchronization.
  • Seamless integration processes with platforms like BigCommerce, Unleashed, MYOB, Xero, and more.
  • Highly configurable settings to suit various business needs.
  • Easy implementation and user-friendly interface, facilitating "set and forget" operations.

Common Concerns

  • Lack of phone support, with communication primarily via email or chat.
  • Occasional bugs and integration issues, especially involving complex or multiple sales channels.
  • Syncing delays or errors that require support intervention to resolve.
  • Migration challenges when updating to new platform versions.

Final Thoughts

Overall, "OneSaas" receives positive reception for providing robust integration solutions and exceptional customer service, which many users found invaluable for their business operations. While there are minor drawbacks, such as a lack of direct phone support and occasional syncing issues, the app is widely recommended for businesses looking to streamline data transfers and automate tasks between their digital platforms.

dax...com

Mar 28, 2019  on Bigcommerce

Great System and Support - We've been using OneSaas for our connection between BigCommerce and Unleashed Inventory Management, for the past couple of years. It's always done what we require and anytime we have had a question or issue Johnny and the support team have been fantastic in helping us out. They've continued to progress the system to cope with changes on both ends, as well as deal with our workflow better. Highly recommend if you're chasing a connection for your systems.

ell....au

Feb 18, 2019  on Bigcommerce

OneSaas App - OneSaas has made sales records and inventory management a dream. Just set and forget basically. Great customer support on hand and quick response time - not that I have had to use it more than a couple of times when first setting up. Highly recommend OneSasas with MYOB. Ellie - Owner of Four in the Bed Sleepwear.

all...com

Feb 17, 2019  on Bigcommerce

Awesome Time Saver - Invaluable tool that seamlessly populates sales invoices into Saasu direct from our website. We have used OneSaas for over 3 years now and have found the app to be easy to use and when needed support service has been outstanding. Highly recommended.

Ben Greenaway

Feb 14, 2018  on Bigcommerce

I have been using this for nearly 2 years and it is great - Can't really fault this system. I use it with BigCommerce to ZOHO and Unleashed Software. Support is good and I believe every issue, question I have has been fixed same day. They were also helpful in adding in complex configuration from the other apps we link to.

Brett Redelman

Aug 31, 2016  on Bigcommerce

NO PHONE SUPPORT - NO PHONE SUPPORT...Great software until something goes wrong. It very frustrating a B2B software that doesn't provide phone support or really live chat.

dan...com

Jun 15, 2016  on Bigcommerce

Works ok with Bigcommerce but not with eBay. No phone support. - Seems to work ok with Bigcommerce and Xero integration. If you have an additional sales channel through eBay then this is where things start to go really wrong. Inventory starts going out of sync, products with options don't get picked up. Support is via email only and seem more interested in stringing you along rather than providing a fix. We waited 2 months for a fix, which was supposedly weeks away. Now support are telling us that we are the only customers with this issue, right. No one else out there uses options for their products!? Overall, if they had a more forthcoming support team and provided genuine responses to their customers, I would have rated them a 3/5, however until they sort out a proper support model, I will not be recommending OneSaaS to anyone out there unless you're keen on paying for a product that doesn't work.

dan...com

Jun 15, 2016  on Bigcommerce

Works ok with Bigcommerce but not with eBay. No phone support. - Seems to work ok with Bigcommerce and Xero integration.If you have an additional sales channel through eBay then this is where things start to go really wrong.Inventory starts going out of sync, products with options don't get picked up.Support is via email only and seem more interested in stringing you along rather than providing a fix. We waited 2 months for a fix, which was supposedly weeks away. Now support are telling us that we are the only customers with this issue, right. No one else out there uses options for their products!?Overall, if they had a more forthcoming support team and provided genuine responses to their customers, I would have rated them a 3/5, however until they sort out a proper support model, I will not be recommending OneSaaS to anyone out there unless you're keen on paying for a product that doesn't work.

Keith

Apr 21, 2016  on Bigcommerce

Excellent time saver app -

Been using for over a year now. This app is one of those must have when you use BigCommerce and Xero. Flawlessly imports all our sales automatically into Xero saving many hours each month. Support is excellent for the few minor issues we've had over the year and very responsive.

inf....au

Mar 29, 2016  on Bigcommerce

Always issues -

I have never had an app with so many issues. Something always breaks and I am waiting days for Onesaas to fix! I have too many orders to do manually, and can't send orders until it's fixed. Which of course results in cranky customers not receiving their orders on time and a backlog of orders that can't be picked and packed until Onesaas sorts its problems out!!

sam...com

Mar 15, 2016  on Bigcommerce

Great Application -

What a great time saver and great flexibility.

Means we can run the business from overseas if necessary!On the infrequent occasions there has been an issue, support has been excellent.Highly recommended.

ser....au

Dec 17, 2015  on Bigcommerce

Solar Wholesale -

We have been using this for some time now and have found it incredibly good product, saves so much time and is fare more reliable

Doug Clark

Aug 03, 2015  on Bigcommerce

Integration is easier with OneSaas -

Integrating complex software applications can be very difficult and often fraught with risk. We chose OneSaas as the application to facilitate the integration of our Bigcommerce and Unleashed Software implementation. This is working for us. OneSaas is a great tool but when you combine it with the exemplary support from their team of experts it becomes the leader in it’s class. It is also a pleasure to work with such a dedicated and friendly support team.

Doug Clark

Director

Jenier World of Teas

https://trade.jenierteas.com

sho....au

Jul 29, 2015  on Bigcommerce

Bigcommerce-> Unleashed, easy -

This app has made it so much easier to integrate our webshop (Bigcommerce) with our inventory management system (Unleashed), no more having to do manual download/upload or typing. 

It has become pretty much a set and forget solution.

sha...com

Jul 15, 2015  on Bigcommerce

Does exactly what it is supposed to do -

Our sassu, bigcommerce and mailchimp are seamlessly integrated using onesass. I don't know if this is possible without onesass but I certainly couldn't have found an easier more unobtrusive way of doing it.

inf....nz

Jul 01, 2015  on Bigcommerce

Great support and time saver -

Good helpful tool with BigCommerce and MYOB  for transferring all data regularly so saves time.It is quite useful and good customer support .Highly recomend 

sho....au

Jul 01, 2015  on Bigcommerce

AWESOME! -

This has been my lifesaver!!!! 

It has saved so much time usually spent in data entry! Great product! Highly recommend it!

joh...com

Jul 01, 2015  on Bigcommerce

Link from store to inventory programme -

I have been using this app to link Bigcommerce and Unleashed for two months as an experiment.

The service working very well pushing every hour our online sales to our inventory programme. It creates the product,allocates the stock and much more.

Thanks OneSaas

Banika Smee

Jun 23, 2015  on Bigcommerce

Review -

I love Onesaas. It has saved so much time and money for my business. Being able to sync my website with my accounting and making it all automated is amazing. I can now put my mind into other things in my business day to day.

dav....au

Jun 23, 2015  on Bigcommerce

Wouldn't be without it! -

We do experience some issues with syncing using this app, however the time it saves outweighs any minor inconveniences and the support is second to none.

mar...com

May 19, 2015  on Bigcommerce

Amateur Software -

This software is poorly designed and they clearly have no interest in fixing the issues. We've been using this software for about a year and there always seems to be a problem. This is the worst business software I've used.

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