Taranker.Com Logo
OneSaas logo

Customer reviews: OneSaas

Develop by onesaas.com

Reviews (48)

Overall rating
4.3

What Merchants Think

Merchants generally appreciate "OneSaas" for its excellent integration capabilities and outstanding customer support. The app saves time by automating data transfer processes between platforms such as BigCommerce, QuickBooks, and several others. Many users have been long-time customers, praising OneSaas's ability to handle complex integration requirements and expressing satisfaction with the continuous improvements in its functionality.

Key Strengths

  • Outstanding customer support, with frequent praise for specific team members handling queries effectively.
  • Effective time-saving tool by automating sales and inventory data synchronization.
  • Seamless integration processes with platforms like BigCommerce, Unleashed, MYOB, Xero, and more.
  • Highly configurable settings to suit various business needs.
  • Easy implementation and user-friendly interface, facilitating "set and forget" operations.

Common Concerns

  • Lack of phone support, with communication primarily via email or chat.
  • Occasional bugs and integration issues, especially involving complex or multiple sales channels.
  • Syncing delays or errors that require support intervention to resolve.
  • Migration challenges when updating to new platform versions.

Final Thoughts

Overall, "OneSaas" receives positive reception for providing robust integration solutions and exceptional customer service, which many users found invaluable for their business operations. While there are minor drawbacks, such as a lack of direct phone support and occasional syncing issues, the app is widely recommended for businesses looking to streamline data transfers and automate tasks between their digital platforms.

Keith

Apr 21, 2016  on Bigcommerce

Excellent time saver app -

Been using for over a year now. This app is one of those must have when you use BigCommerce and Xero. Flawlessly imports all our sales automatically into Xero saving many hours each month. Support is excellent for the few minor issues we've had over the year and very responsive.

inf....au

Mar 29, 2016  on Bigcommerce

Always issues -

I have never had an app with so many issues. Something always breaks and I am waiting days for Onesaas to fix! I have too many orders to do manually, and can't send orders until it's fixed. Which of course results in cranky customers not receiving their orders on time and a backlog of orders that can't be picked and packed until Onesaas sorts its problems out!!

sam...com

Mar 15, 2016  on Bigcommerce

Great Application -

What a great time saver and great flexibility.

Means we can run the business from overseas if necessary!On the infrequent occasions there has been an issue, support has been excellent.Highly recommended.

ser....au

Dec 17, 2015  on Bigcommerce

Solar Wholesale -

We have been using this for some time now and have found it incredibly good product, saves so much time and is fare more reliable

Doug Clark

Aug 03, 2015  on Bigcommerce

Integration is easier with OneSaas -

Integrating complex software applications can be very difficult and often fraught with risk. We chose OneSaas as the application to facilitate the integration of our Bigcommerce and Unleashed Software implementation. This is working for us. OneSaas is a great tool but when you combine it with the exemplary support from their team of experts it becomes the leader in it’s class. It is also a pleasure to work with such a dedicated and friendly support team.

Doug Clark

Director

Jenier World of Teas

https://trade.jenierteas.com

sho....au

Jul 29, 2015  on Bigcommerce

Bigcommerce-> Unleashed, easy -

This app has made it so much easier to integrate our webshop (Bigcommerce) with our inventory management system (Unleashed), no more having to do manual download/upload or typing. 

It has become pretty much a set and forget solution.

sha...com

Jul 15, 2015  on Bigcommerce

Does exactly what it is supposed to do -

Our sassu, bigcommerce and mailchimp are seamlessly integrated using onesass. I don't know if this is possible without onesass but I certainly couldn't have found an easier more unobtrusive way of doing it.

inf....nz

Jul 01, 2015  on Bigcommerce

Great support and time saver -

Good helpful tool with BigCommerce and MYOB  for transferring all data regularly so saves time.It is quite useful and good customer support .Highly recomend 

sho....au

Jul 01, 2015  on Bigcommerce

AWESOME! -

This has been my lifesaver!!!! 

It has saved so much time usually spent in data entry! Great product! Highly recommend it!

joh...com

Jul 01, 2015  on Bigcommerce

Link from store to inventory programme -

I have been using this app to link Bigcommerce and Unleashed for two months as an experiment.

The service working very well pushing every hour our online sales to our inventory programme. It creates the product,allocates the stock and much more.

Thanks OneSaas

Banika Smee

Jun 23, 2015  on Bigcommerce

Review -

I love Onesaas. It has saved so much time and money for my business. Being able to sync my website with my accounting and making it all automated is amazing. I can now put my mind into other things in my business day to day.

dav....au

Jun 23, 2015  on Bigcommerce

Wouldn't be without it! -

We do experience some issues with syncing using this app, however the time it saves outweighs any minor inconveniences and the support is second to none.

mar...com

May 19, 2015  on Bigcommerce

Amateur Software -

This software is poorly designed and they clearly have no interest in fixing the issues. We've been using this software for about a year and there always seems to be a problem. This is the worst business software I've used.

off....au

May 12, 2015  on Bigcommerce

Time Saver -

Saves lots of time, would be better if it synchronized more often on my plan. But so far have found it very useful. Love it.

jef...com

Apr 20, 2015  on Bigcommerce

now what -

1 minute to install then I have nothing....nothing....nowhere to log in...no email with anything...nothing....how is this rated high? come on bigcommerce stop showing featured apps that are not.....

don...com

Mar 02, 2015  on Bigcommerce

Errors then Integration stops working Lack of support -

We have been using this app for a 6 months, there are errors daily and constant frustration, I am aware that Errors occasionally occur ,but then Integration stops working and there is a Lack of immediate support ,I believe this is based on the time differences,( I hope) They need to tighten up on the USA support for this App to be fully successful.

Henry Maia

Apr 08, 2014  on Bigcommerce

No Phone Support! -

Perhaps this is a good app however without phone support it is hard to make sure everything is set up correctly. Every time when you have a question, you have to email them. Not function at all! I had to give up.

sal....au

Mar 31, 2014  on Bigcommerce

A Massive Time Saver !!! -

This integration tool is awesome and saves us manually uploading or typing sales data to our accounting program.

Time cost money and what you spend on this app far outweighs the cost of time wasted manually downloading, modifying and uploading spreadsheets to an accounting program.

Only problem I had was it didn't work very well through the 'App'. But as soon as I set it up manually through an API (OneSaas has instructions) it worked so much better. But I don't think that I have used a Big Commerce App that worked 100% perfect yet. But I think that is a Big Commerce fault not OneSaas.

If any problems OneSaas are pretty quick to email you back for any questions.

Scroll to Top