1. Home
  2. Bigcommerce
  3. Customer reviews: OneSaas
OneSaas logo

Customer reviews: OneSaas

Develop by onesaas.com
View info

Reviews (48)

Overall rating
4.3

What Merchants Think

Merchants generally appreciate "OneSaas" for its excellent integration capabilities and outstanding customer support. The app saves time by automating data transfer processes between platforms such as BigCommerce, QuickBooks, and several others. Many users have been long-time customers, praising OneSaas's ability to handle complex integration requirements and expressing satisfaction with the continuous improvements in its functionality.

Key Strengths

  • Outstanding customer support, with frequent praise for specific team members handling queries effectively.
  • Effective time-saving tool by automating sales and inventory data synchronization.
  • Seamless integration processes with platforms like BigCommerce, Unleashed, MYOB, Xero, and more.
  • Highly configurable settings to suit various business needs.
  • Easy implementation and user-friendly interface, facilitating "set and forget" operations.

Common Concerns

  • Lack of phone support, with communication primarily via email or chat.
  • Occasional bugs and integration issues, especially involving complex or multiple sales channels.
  • Syncing delays or errors that require support intervention to resolve.
  • Migration challenges when updating to new platform versions.

Final Thoughts

Overall, "OneSaas" receives positive reception for providing robust integration solutions and exceptional customer service, which many users found invaluable for their business operations. While there are minor drawbacks, such as a lack of direct phone support and occasional syncing issues, the app is widely recommended for businesses looking to streamline data transfers and automate tasks between their digital platforms.

adm...com

Dec 10, 2019  on Bigcommerce

Appreciate the Live Chat - Live Chat support from Vince always excellent, easy to communicate and problems have always been resolved quickly, Thank You Onesaas

ord....au

Dec 03, 2019  on Bigcommerce

Prompt Support - Marck, our Onesaas integrations manager was nothing but helpful. Appreciate the fantastic service.Hazel was excellent in assisting us with our enquiry.

mik....au

Nov 04, 2019  on Bigcommerce

Onesaas to Unleashed - I have recently migrated our Unleashed to Bigcommerce Integration to Onesaas from FeatureIT. This is a relatively new integration for Onesaas and I was very wary at first. There have been a number of issues with data not syncing correctly which we have raised with Onesaas. They have worked over the last months in correcting these issues so hopefully the integration will be 100% operational in the near future. The plus of the integration is the support from Onesaas in solving these issues.Support is very good and queries / problems are answered very quickly and professionally

[email protected]

Aug 13, 2019  on Bigcommerce

Very good customer support - We have been using this software to connect Big Commerce and Quickbooks online for several years. There was recently a OneSaas platform upgrade, and the team at OneSaas were very helpful in addressing the numerous issues arising from migration from the old to the new. While the migration was problematic and time consuming, the team were outstanding. I would like to thank Marck, Rafael and Troy for their assistance throughout this process. There are still some things to iron out from a development perspective, but overall it works well, particularly for regular online pre-paid sales. This app is not as friendly with syncing B to B sales, where company contacts often change, or where there are on-account (unpaid) invoices. Overall, this app is what you need if you are connecting Big Commerce and Quickbooks Online, and the team are always helpful (support is via email).

ser....au

Dec 17, 2015  on Bigcommerce

Solar Wholesale -

We have been using this for some time now and have found it incredibly good product, saves so much time and is fare more reliable

sha...com

Jul 15, 2015  on Bigcommerce

Does exactly what it is supposed to do -

Our sassu, bigcommerce and mailchimp are seamlessly integrated using onesass. I don't know if this is possible without onesass but I certainly couldn't have found an easier more unobtrusive way of doing it.

inf....nz

Jul 01, 2015  on Bigcommerce

Great support and time saver -

Good helpful tool with BigCommerce and MYOB  for transferring all data regularly so saves time.It is quite useful and good customer support .Highly recomend 

off....au

May 12, 2015  on Bigcommerce

Time Saver -

Saves lots of time, would be better if it synchronized more often on my plan. But so far have found it very useful. Love it.

Scroll to Top