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Customer reviews: Marketplace Connector by CedCommerce

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The BigCommerce Marketplace Connector by CedCommerce simplifies multichannel selling by syncing your BigCommerce store with top marketplaces like Amazon, eBay, and Walmart. This review page aggregates honest merchant feedback, key features, and ratings to help you decide if it’s the right tool for your business.

Reviews (77)

Overall rating
4.5

What Merchants Think

Merchants have mixed reviews about "Marketplace Connector by CedCommerce". While some praise the excellent customer service and smooth integration with platforms like Walmart and Etsy, others have faced significant technical issues and poor communication. The most concerning complaints revolve around billing disputes and the app's functionality not meeting expectations.

Key Strengths

  • Responsive and helpful customer service, often via chat or WhatsApp.
  • Efficient integration with marketplaces such as Walmart, Etsy, and Wish.
  • Assistance with sync and setup processes, even for complex technical issues.
  • Comprehensive onboarding and support for expanding to multiple marketplaces.

Common Concerns

  • Billing issues, including charges after cancellation and difficulty obtaining refunds.
  • Inconsistent app performance, especially in syncing inventory across platforms.
  • Some users experience poor communication and unresolved support tickets.
  • Integration issues, notably with Etsy, leading to manual corrections.

Final Thoughts

"Marketplace Connector by CedCommerce" has the potential to significantly aid businesses in expanding their reach to multiple marketplaces. However, the app's value is marred by technical problems and customer service issues experienced by some users. Prospective customers should weigh the benefits of responsive support and successful integrations against the potential for billing disputes and performance inconsistencies.

ste...com

Jul 02, 2021  on Bigcommerce

Tech/Set up help - support really help me with getting my account set up and synced. I even had a few issues with another marketplace integration and the support team helped and responded right away...even late in the evening!

inf...com

Jun 30, 2021  on Bigcommerce

Walmart App and services - the customer service I received went above and beyond all expectations. The support team full went over what was missed, and also helped correct the situation.

isa...com

Jun 22, 2021  on Bigcommerce

Selling on WalMart - Cedcommerce was excellent. The representative was able to get me up and running on WalMart with a minimum of hassle. I didn't know what I was doing, but he was able to guide me through it. Thank you.

isa...com

Jun 22, 2021  on Bigcommerce

Selling on WalMart - Cedcommerce was excellent. The representative was able to get me up and running on WalMart with a minimum of hassle. I didn't know what I was doing, but he was able to guide me through it.Thank you.

anc...com

Jun 15, 2021  on Bigcommerce

Fast, friendly and helpful! - Very much appreciate all the help from them. They were very prompt in assisting me, helping get products sync'd and were very patient. 5 stars!

num...com

Jun 10, 2021  on Bigcommerce

CedCommerce Customer Service - Fast, friendly & prompt. Very pleased with the help the crew here has been able to give us.

num...com

Jun 10, 2021  on Bigcommerce

CedCommerce Customer Service - Fast, friendly & prompt. Very pleased with the help the crew here has been able to give us.

jpa...com

Jun 03, 2021  on Bigcommerce

Friendly, helpful service - Process has been fairly straightforward. CED Commerce provides an easy way to add products to another marketplace such as Walmart.

sha...com

May 27, 2021  on Bigcommerce

Application - I really enjoyed receiving help today with getting started. N was very pleasant and extremely helpful. I had been struggling to get started with app and all my questions along with presentation helped to get connected and started. Thank You So very much.

inf...com

May 21, 2021  on Bigcommerce

CedCommerce Integration with BigCommerce - CedCommerce support team was very timely getting back to me and helping to complete the setup. The service they offer is great! It makes connecting your BigCommerce store to WalMart.com super easy. Mary

inf...com

May 21, 2021  on Bigcommerce

CedCommerce Integration with BigCommerce - CedCommerce support team was very timely getting back to me and helping to complete the setup. The service they offer is great! It makes connecting your BigCommerce store to WalMart.com super easy. Mary

jen...com

Apr 24, 2021  on Bigcommerce

Very responsive and helpful - I have been pleasantly surprised by Ced Commerce . We are using them for our integrations for both Wish and Walmart. The software allows the orders to flow from the marketplace to our Big Commerce store to Ship Station and back. It also keeps track of our inventory so we don’t accidentally oversell items. We have a small team and if we had to do all of this manually we would not be able to avail ourselves of these market places so Ced Commerce has really helped us. We had some complications understanding the set up process for Walmart and the Ced Commerce team swooped in and helped us complete the steps on the Walmart side so we could get live . The team Is friendly and incredibly timely. I honestly can’t say enough good things about working with them thus far.

bea...com

Apr 23, 2021  on Bigcommerce

App user experience and Technical support - I am using Walmart marketplace connector app by CedCommerce from two months and app user experience is excellent and App is really easy to use as Bundles of option built-in this app, where we can easily handle, operate and manage things easily and I was given so much great help so far from the CedCommerce team in technical terms in both the platforms either is Walmart or BigCommerce or the app support team is really active and attentive all the time and i'm highly impressed as there app and support team is amazing. and i am planning too go with other services with CedCommerce team as they provide the complete E-commerce solution to expand your online business! Highly recommended!

bea...com

Apr 23, 2021  on Bigcommerce

App user experience and Technical support - I am using Walmart marketplace connector app by CedCommerce from two months and app user experience is excellent and App is really easy to use as Bundles of option built-in this app, where we can easily handle, operate and manage things easily and I was given so much great help so far from the CedCommerce team in technical terms in both the platforms either is Walmart or BigCommerce or the app support team is really active and attentive all the time and i'm highly impressed as there app and support team is amazing. and i am planning too go with other services with CedCommerce team as they provide the complete E-commerce solution to expand your online business! Highly recommended!

ill...com

Apr 12, 2021  on Bigcommerce

Etsy Integration Does Not Work - We have a large number of SKU's in our store (a couple hundred thousand). CED kept saying they were importing them (after weeks only about half were imported). In that time we were made aware that a significant number of the product fields in CED for Etsy were not actually mapped to the marketplace. So none of the data for those fields were getting pushed to Etsy. CED support kept giving us the run-around. Saying they were working on it (for weeks). Nothing ever got resolved. We canceled prior to a second month coming up for billing. All in all, CED for Etsy was a complete waste of our time. Wouldn't recommend to anyone looking for an Etsy integration.

ill...com

Apr 12, 2021  on Bigcommerce

Etsy Integration Does Not Work - We have a large number of SKU's in our store (a couple hundred thousand). CED kept saying they were importing them (after weeks only about half were imported). In that time we were made aware that a significant number of the product fields in CED for Etsy were not actually mapped to the marketplace. So none of the data for those fields were getting pushed to Etsy. CED support kept giving us the run-around. Saying they were working on it (for weeks). Nothing ever got resolved. We canceled prior to a second month coming up for billing. All in all, CED for Etsy was a complete waste of our time. Wouldn't recommend to anyone looking for an Etsy integration.

tsc...com

Mar 08, 2021  on Bigcommerce

App, cust. support - Anyone who can work with me and still accomplish anything is obviously very good.

Feb 26, 2021  on Bigcommerce

good tool and helps increase efficiency - This software is good and helps us increase productivity. The customer support was very helpful

vto...com

Feb 26, 2021  on Bigcommerce

Still testing, but really like the customer support so far - Still testing the product, but so far I like what I see. Support has been amazing so far.

car...com

Feb 25, 2021  on Bigcommerce

Cedcommerce - I have used Ced apps for Aliexpress & am now using for other integrations. I find them to be very helpful and their plan pricing to be great. I can always contact someone when needed, which is very helpful. I do recommend using this app.

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