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Customer reviews: Marketplace Connector by CedCommerce

Develop by Preferred

Reviews (77)

Overall rating
4.5

What Merchants Think

Merchants have mixed reviews about "Marketplace Connector by CedCommerce". While some praise the excellent customer service and smooth integration with platforms like Walmart and Etsy, others have faced significant technical issues and poor communication. The most concerning complaints revolve around billing disputes and the app's functionality not meeting expectations.

Key Strengths

  • Responsive and helpful customer service, often via chat or WhatsApp.
  • Efficient integration with marketplaces such as Walmart, Etsy, and Wish.
  • Assistance with sync and setup processes, even for complex technical issues.
  • Comprehensive onboarding and support for expanding to multiple marketplaces.

Common Concerns

  • Billing issues, including charges after cancellation and difficulty obtaining refunds.
  • Inconsistent app performance, especially in syncing inventory across platforms.
  • Some users experience poor communication and unresolved support tickets.
  • Integration issues, notably with Etsy, leading to manual corrections.

Final Thoughts

"Marketplace Connector by CedCommerce" has the potential to significantly aid businesses in expanding their reach to multiple marketplaces. However, the app's value is marred by technical problems and customer service issues experienced by some users. Prospective customers should weigh the benefits of responsive support and successful integrations against the potential for billing disputes and performance inconsistencies.

inf...com

Jan 25, 2023  on Bigcommerce

Cedcommerce - I have worked with the team at ced for over a year now. My expectations have been met or exceeded. A very professional group that has helped me increase my business on several platforms. PeterOwner Tattvas Herbs LLC

sup...com

Dec 12, 2022  on Bigcommerce

CED Commerce has WONDERFUL customer service - These guys are based in India, very reasonable and they might as well be right here in the USA, you would never know the difference. Their English is impeccable and they will even message you and call you on whatsapp and do video calls with you. We have used them for multiple marketplaces, we recently added on Bonanza, wish and newegg. They take care of everything. I just pay them and them Boom!, a few days later all my stuff is on the new site! You can't go wrong using them. There is a reason they are a partner of bigcommerce!

omi...com

Nov 11, 2022  on Bigcommerce

Walmart Big Commerce Integration - CED commerce gave me great support to setup my site to sync with Walmart US and Canada. They are amazing and all works well.

ale...com

Aug 29, 2022  on Bigcommerce

Amazing support - I had issues figuring out the sync to Walmart and the customer support is amazing, they fixed all the settings and everything was working within minutes!

cri...com

Jul 26, 2022  on Bigcommerce

Great Service - App works effectively. Walmart integration is enabled via this app and its been running smoothly. Great support from the team especially Hanumant and Pradeep which helped us in a timely manner for all our integration issues.

ddu...com

Jun 22, 2022  on Bigcommerce

Easily integrates to our store - selling on multiple platforms from one website makes it much easier to manage.

sup...com

Jun 09, 2022  on Bigcommerce

Cedcommerce is AWESOME! - Love this application for bulk uploading to multiple marketplaces. It saves SO much time. The only downside is for some reason a lot of categories imported incorrectly and added UPC codes that had to be deleted. It's still very amazing and makes selling on other platforms a breeze! Customer service is great, always there to help!

Don Schumacher

Jun 07, 2022  on Bigcommerce

Great Help - They have been very helpful and got my store going perfectly.Thank you

fre...com

Mar 30, 2022  on Bigcommerce

Extremely helpful - They have been extremely helpful getting my products uploaded and listed on Walmart I appreciate it. I definitely will be sticking with y’all.

oll....co

Dec 02, 2021  on Bigcommerce

Good app and helpful support - This is a really useful app to make sure your inventory is synced across BC and your Etsy store. It seemed like I used to alway double sell items, causing me extra work and letting the customers down. Now I'm pretty confident that this app is making sure that doesn't happen again. The customer service is very fast and helpful. Very glad I bought this app.

tim...com

Oct 22, 2021  on Bigcommerce

Listing with Walmart - Ced Commerce has been the only means for us to successfully push listing to Walmart and on the occasions that we encounter a problem Ced just fixes it. We are glad we found them after trying many other options.

jmi...com

Oct 19, 2021  on Bigcommerce

Quick & Productive - CED Commerce has hands down the best service and support of any app that we have ever used. They are quick to respond and always happy to help customize our feed to our needs. I would highly recommend this app to anyone looking for a new feed tool.

a2z...com

Oct 18, 2021  on Bigcommerce

ON IT.. - The team is very easily accessible and get the work completed on time..will keep on using them...

mcg...com

Oct 18, 2021  on Bigcommerce

Support and Service - Their service and support is unparalleled at this price point. The representative, not only gave me a complete walkthru of the app, more information than I ever thought I'd need, he then proceeded to explain in detail all the different packages and their price point and why it might be necessary for me to consider on package over another. Very thorough. I don't usually. write reviews of products but I felt it necessary to do so here because. I sell comic books. Its all I know how to do really, the tech stuff sometimes gets me in over my head so to have a company that i now feel is a partner in my business and allows me to dictate pricing and what products i want to sell to increase my line of offerings in as simple as truly "point, click and it's done" to my specifications even across multiple categories deserves my time attention and energy to get the word out about them to other who are way smaller, niche vendors looking for something to keep them relevant and competitive in the age of the online pseudo big box mentality marketplace. As a result I truly feel like a brick and mortar online store now and that's a huge deal for my peace of mind.

meg...com

Oct 08, 2021  on Bigcommerce

Setup Walmart Canada - Excellent Customer Service friendly and patient during app setup

jun...com

Oct 05, 2021  on Bigcommerce

The app is great and its a perfect fit for the integration - I'm so happy with the functionality of this app. This is an awesome app, it is efficient and performing well. It makes the integration to Marketplace connector with multiple channels like Walmart, Bonanza, Etsy, Google is smooth and easy. You can transfer your inventory from BigCommerce to multiple channels in a blink of an eye. The apps is well developed and it has a full 24/7 support. The customer is excellent, and you will have a constant follow up. Abhishek is one of the staff members, he is was amazing ! thank you so much for your help. Abhishek is an expert that will solve any issues you have. He is fast, professional, competent and most of all dedicated to serve the interest of the customer, i recommend anyone to request him, he will make some magic there and get your integration running in no time. Overall, this apps is definitely worth the cost. Deserve a 5 stars !I highly recommend them for their customer service and for an app that delivers!

jer...com

Sep 23, 2021  on Bigcommerce

Etsy integration - Thank you for making the integration so easy. Great customer service

cyn...com

Sep 21, 2021  on Bigcommerce

The best product feed to Etsy! - I searched a lot of different companies and that would work with my store on big commerce. While some look like they had all the bells and whistle‘s, the thing I was looking for was the best customer support. And these guys show up. They are responsive and they work with you to solve any issues that might occur. I have a custom site so things are never straightforward with the apps that I use, and they found workarounds, creative solutions, and even built special programming for me at a reasonable price. Nothing that I asked for was a problem. And I really think they are the best price out there for this type of service. I had my Etsy store set up within 24 to 48 hours and any issue after that was responded to quickly. I’m very impressed with their capabilities and their care.

Sep 07, 2021  on Bigcommerce

Quality Product Support So Far. - Just got done with a very nice walk through for the app. Feels fairly intuitive now that I know the basics. Looking forward to getting it all connected.

inf...com

Sep 06, 2021  on Bigcommerce

Amazing Product Support - The Marketplace Connector App is worth the price. The Cedcommerce team had my back throughout the set up process and answered a million questions and helped me address specific processes for my store,. Their communication and support is world class. I highly recommend them for their customer service and for an app that delivers!

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