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Customer reviews: Marketplace Connector by CedCommerce

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Reviews (77)

Overall rating
4.5

What Merchants Think

Merchants have mixed reviews about "Marketplace Connector by CedCommerce". While some praise the excellent customer service and smooth integration with platforms like Walmart and Etsy, others have faced significant technical issues and poor communication. The most concerning complaints revolve around billing disputes and the app's functionality not meeting expectations.

Key Strengths

  • Responsive and helpful customer service, often via chat or WhatsApp.
  • Efficient integration with marketplaces such as Walmart, Etsy, and Wish.
  • Assistance with sync and setup processes, even for complex technical issues.
  • Comprehensive onboarding and support for expanding to multiple marketplaces.

Common Concerns

  • Billing issues, including charges after cancellation and difficulty obtaining refunds.
  • Inconsistent app performance, especially in syncing inventory across platforms.
  • Some users experience poor communication and unresolved support tickets.
  • Integration issues, notably with Etsy, leading to manual corrections.

Final Thoughts

"Marketplace Connector by CedCommerce" has the potential to significantly aid businesses in expanding their reach to multiple marketplaces. However, the app's value is marred by technical problems and customer service issues experienced by some users. Prospective customers should weigh the benefits of responsive support and successful integrations against the potential for billing disputes and performance inconsistencies.

jos...com

Nov 12, 2024  on Bigcommerce

Ced Commerce - 50% of the time there is no connection between Ced Commerce and BigCommerce. We've opened multiple tickets and nothing ever gets done. We cancelled our account and went to a different service, yet Ced Commerce keeps charging our credit card. Stay away. This company doesn't seem to care about its customers.

dea...com

Aug 09, 2024  on Bigcommerce

Very Bad Experience - The app did not work and after multiple tickets and messages back and forth I chose to cancel use. They did not cancel my account and then again charged me for another year and would not refund my money. Took 7 months to get my money back after multiple disputes and charge-backs. Avoid.

inf...com

Jun 19, 2024  on Bigcommerce

Avoid the worst app BC has to offer - They don't know what they are doing, but they will make you pay up front for you to discover this fact. They don't communicate using traditional methods like email and phone. Furthermore, they only communicate through WhatsApp. I am not sure why BC even lets them offer their services, or lack thereof. In the middle of a chargeback. Avoid the same.

sal...com

Apr 24, 2024  on Bigcommerce

Simply terrible - This app is terrible. It doesnt integrate with ebay or amazon correctly. Support told me to pay them $650 fee to link listings in 12 hours. They never completed the job, they cant get it working. The App is slow, the service is bad, and the communication is even worse. I came from Codisto to this junk app and will be getting a refund.

ale...com

Dec 08, 2023  on Bigcommerce

CED Commerce will take your money with no refund. - Stay Away, they will string you along, I paid for all their apps. I used Shopify before and their apps had bugs that was never resolved, Never got a refund. Its been going on for two years. They said they did not have a Big Commerce App. In the 1st year our shopify store and other marketplaces was suspended as a result of API issues with their apps. Never got a refund, All i got was string along and Google Meet meeting just to have them say they are working on the problem and never resolve it. Finally I migrated to Big Commerce. Only to find out they lied and have a Big Commerce app. None of them work. I even created Staff Accounts and gave them full access. It's been two years plus and I still have not received a Full Refund. None of the apps they have for Big Commerce are connected because even their engineers cannot get it work. I created staff accounts for them with Full Admin, Owner rights and they still can not get any of the apps to work. I have asked for a refund several times and they refuse to provide a resolution, no solution , no refund. I would suggest to stay away from Ced Commerce. When they fix our issue or provide a refund, we will provide a review on that too. They are quick to offer Support using Google Meet only to gain your confidence and string you along. Stay Far Far Away because they also lie. They will take your money and run with it

inf...com

Aug 30, 2023  on Bigcommerce

CED Commerce are thieves - Do not trust CED Commerce with your money. They do not honor their agreements and they refuse to refund your money when they know they can not perform the promised service. They lie to string you along. Want proof of what these con-artist will do contact me.

inf...com

Jan 25, 2023  on Bigcommerce

Cedcommerce - I have worked with the team at ced for over a year now. My expectations have been met or exceeded. A very professional group that has helped me increase my business on several platforms. PeterOwner Tattvas Herbs LLC

sup...com

Dec 12, 2022  on Bigcommerce

CED Commerce has WONDERFUL customer service - These guys are based in India, very reasonable and they might as well be right here in the USA, you would never know the difference. Their English is impeccable and they will even message you and call you on whatsapp and do video calls with you. We have used them for multiple marketplaces, we recently added on Bonanza, wish and newegg. They take care of everything. I just pay them and them Boom!, a few days later all my stuff is on the new site! You can't go wrong using them. There is a reason they are a partner of bigcommerce!

omi...com

Nov 11, 2022  on Bigcommerce

Walmart Big Commerce Integration - CED commerce gave me great support to setup my site to sync with Walmart US and Canada. They are amazing and all works well.

ale...com

Aug 29, 2022  on Bigcommerce

Amazing support - I had issues figuring out the sync to Walmart and the customer support is amazing, they fixed all the settings and everything was working within minutes!

cri...com

Jul 26, 2022  on Bigcommerce

Great Service - App works effectively. Walmart integration is enabled via this app and its been running smoothly. Great support from the team especially Hanumant and Pradeep which helped us in a timely manner for all our integration issues.

ddu...com

Jun 22, 2022  on Bigcommerce

Easily integrates to our store - selling on multiple platforms from one website makes it much easier to manage.

sup...com

Jun 09, 2022  on Bigcommerce

Cedcommerce is AWESOME! - Love this application for bulk uploading to multiple marketplaces. It saves SO much time. The only downside is for some reason a lot of categories imported incorrectly and added UPC codes that had to be deleted. It's still very amazing and makes selling on other platforms a breeze! Customer service is great, always there to help!

fre...com

Mar 30, 2022  on Bigcommerce

Extremely helpful - They have been extremely helpful getting my products uploaded and listed on Walmart I appreciate it. I definitely will be sticking with y’all.

oll....co

Dec 02, 2021  on Bigcommerce

Good app and helpful support - This is a really useful app to make sure your inventory is synced across BC and your Etsy store. It seemed like I used to alway double sell items, causing me extra work and letting the customers down. Now I'm pretty confident that this app is making sure that doesn't happen again. The customer service is very fast and helpful. Very glad I bought this app.

tim...com

Oct 22, 2021  on Bigcommerce

Listing with Walmart - Ced Commerce has been the only means for us to successfully push listing to Walmart and on the occasions that we encounter a problem Ced just fixes it. We are glad we found them after trying many other options.

jmi...com

Oct 19, 2021  on Bigcommerce

Quick & Productive - CED Commerce has hands down the best service and support of any app that we have ever used. They are quick to respond and always happy to help customize our feed to our needs. I would highly recommend this app to anyone looking for a new feed tool.

a2z...com

Oct 18, 2021  on Bigcommerce

ON IT.. - The team is very easily accessible and get the work completed on time..will keep on using them...

mcg...com

Oct 18, 2021  on Bigcommerce

Support and Service - Their service and support is unparalleled at this price point. The representative, not only gave me a complete walkthru of the app, more information than I ever thought I'd need, he then proceeded to explain in detail all the different packages and their price point and why it might be necessary for me to consider on package over another. Very thorough. I don't usually. write reviews of products but I felt it necessary to do so here because. I sell comic books. Its all I know how to do really, the tech stuff sometimes gets me in over my head so to have a company that i now feel is a partner in my business and allows me to dictate pricing and what products i want to sell to increase my line of offerings in as simple as truly "point, click and it's done" to my specifications even across multiple categories deserves my time attention and energy to get the word out about them to other who are way smaller, niche vendors looking for something to keep them relevant and competitive in the age of the online pseudo big box mentality marketplace. As a result I truly feel like a brick and mortar online store now and that's a huge deal for my peace of mind.

jun...com

Oct 05, 2021  on Bigcommerce

The app is great and its a perfect fit for the integration - I'm so happy with the functionality of this app. This is an awesome app, it is efficient and performing well. It makes the integration to Marketplace connector with multiple channels like Walmart, Bonanza, Etsy, Google is smooth and easy. You can transfer your inventory from BigCommerce to multiple channels in a blink of an eye. The apps is well developed and it has a full 24/7 support. The customer is excellent, and you will have a constant follow up. Abhishek is one of the staff members, he is was amazing ! thank you so much for your help. Abhishek is an expert that will solve any issues you have. He is fast, professional, competent and most of all dedicated to serve the interest of the customer, i recommend anyone to request him, he will make some magic there and get your integration running in no time. Overall, this apps is definitely worth the cost. Deserve a 5 stars !I highly recommend them for their customer service and for an app that delivers!

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