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Customer reviews: Mailchimp

Develop by Preferred

Reviews (169)

Overall rating
3.3

What Merchants Think

Merchants have mixed feelings about "Mailchimp." While some users appreciate its ease of integration and utility for email marketing, many express frustration over technical issues, synchronization problems, and perceived high costs. The support experience is also frequently criticized, with some customers finding it inadequate or unresponsive.

Key Strengths

  • Smooth integration and easy setup for existing users
  • Powerful marketing and email campaign features
  • User-friendly platform for creating and scheduling emails
  • Effective starter platform for growing businesses
  • Functional email tracking and analytics tools

Common Concerns

  • High costs associated with non-subscribed contacts being counted
  • Problems with integration, especially with BigCommerce
  • Lack of effective customer support and communication
  • Technical issues such as automatic unsubscribes and sync failures
  • Complexities and bugs in new platform updates

Final Thoughts

Overall, "Mailchimp" is recognized for its marketing capabilities and ease of initial setup, but faces criticism for recent technical and support challenges. While it remains a valuable tool for many businesses, potential users should be aware of its limitations and prepare for possible integration troubles.

cor....au

Jul 16, 2017  on Bigcommerce

Easy to connect - Super easy to connect and great email platform to use. We've found their ecommerce capability has significantly increased over the last 12 months.

tsc...com

Apr 29, 2017  on Bigcommerce

EXCELLENT PLATFORM AND INTERGRATION - Super App for email marketing, they changed there paltform and updated with more options like recommendation, easy to use, but you have to learn also and navigate all options...am happy to use Mailshimp, mobile freindly and professional templates...thank you

fai...com

Apr 09, 2017  on Bigcommerce

Completes MailChimp Integration - We were already using Mail Chimp and this app helps complete that by adding in tracking so we can now tie sales to our email campaigns. The functionality is all in the MailChimp website, which is preferred to some other integrations that try to launch within the BigCommerce frame. ;) I like to use the whole window when working with services like this.

Chetan Sachdev

Jul 05, 2016  on Bigcommerce

not sure what it does - I've installed this, but I'm not sure what it actually does. We had basic integration before this app and this doesn't seem to do anything.Edit: So I've figured out what this app does. It integrated the shopping cart sales with clicks from email blasts. AWESOME! I love analytical data and always wondered if our emails were bringing in sales. Now I know! Ironically a lot of the sales have nothing to do with what we were advertising but getting more people to the site and getting orders is the name of the game anyway.The app doesn't do much on the site but does a lot on the back end.If you use Mail Chimp I HIGHLY suggest using this app for integration.

Chetan Sachdev

Jul 05, 2016  on Bigcommerce

not sure what it does - I've installed this, but I'm not sure what it actually does. We had basic integration before this app and this doesn't seem to do anything. Edit: So I've figured out what this app does. It integrated the shopping cart sales with clicks from email blasts. AWESOME! I love analytical data and always wondered if our emails were bringing in sales. Now I know! Ironically a lot of the sales have nothing to do with what we were advertising but getting more people to the site and getting orders is the name of the game anyway. The app doesn't do much on the site but does a lot on the back end. If you use Mail Chimp I HIGHLY suggest using this app for integration.

Richard Burri

Jun 21, 2016  on Bigcommerce

Good app, confusing install on Bigcommerce - I have used MailChimp before the integration with Bigcommerce and I've always been very happy with it. The app should not be rated based on the integration process, which is confusion since you get an error message but when you look on the left you'll see the MailChimp logo.I'm looking forward to be using MailChimp as integrated part of our website: www.grandluxpens.com GrandLuxPens - Luxury Every Day!

Richard Burri

Jun 21, 2016  on Bigcommerce

Good app, confusing install on Bigcommerce - I have used MailChimp before the integration with Bigcommerce and I've always been very happy with it. The app should not be rated based on the integration process, which is confusion since you get an error message but when you look on the left you'll see the MailChimp logo. I'm looking forward to be using MailChimp as integrated part of our website: www.grandluxpens.com GrandLuxPens - Luxury Every Day!

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