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Customer reviews: Mailchimp

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Reviews (169)

Overall rating
3.3

What Merchants Think

Merchants have mixed feelings about "Mailchimp." While some users appreciate its ease of integration and utility for email marketing, many express frustration over technical issues, synchronization problems, and perceived high costs. The support experience is also frequently criticized, with some customers finding it inadequate or unresponsive.

Key Strengths

  • Smooth integration and easy setup for existing users
  • Powerful marketing and email campaign features
  • User-friendly platform for creating and scheduling emails
  • Effective starter platform for growing businesses
  • Functional email tracking and analytics tools

Common Concerns

  • High costs associated with non-subscribed contacts being counted
  • Problems with integration, especially with BigCommerce
  • Lack of effective customer support and communication
  • Technical issues such as automatic unsubscribes and sync failures
  • Complexities and bugs in new platform updates

Final Thoughts

Overall, "Mailchimp" is recognized for its marketing capabilities and ease of initial setup, but faces criticism for recent technical and support challenges. While it remains a valuable tool for many businesses, potential users should be aware of its limitations and prepare for possible integration troubles.

wor...com

Jul 22, 2020  on Bigcommerce

Great product! -

ven...com

Jun 06, 2020  on Bigcommerce

Great for Marketing! - We have been using Mailchimp for years and it's easy and fun to use. I like the monkey. : )

ddf...com

Jun 02, 2020  on Bigcommerce

easy integration - WOW! such an easy integration with BigCommerce website. thank you.

Lauri Smith

May 23, 2020  on Bigcommerce

User friendly - Thank you for such great service! We are not super techy and you guys make it easy for us!

wmf...com

May 09, 2020  on Bigcommerce

Marrketing - I use this app and it is very useful. I recommend it to everyone who wants to increases their Sales. Thank you.

gre...com

Oct 19, 2019  on Bigcommerce

Works Great For Our Marketing - This App has been a work in progress over the years. Every few month's there seems to be a new addition or improvement. This is good because Mail Chimp is not monkeying around. They are actually keeping up with trends and modern marketing. I love their email marketing tools and they have served us well in our growth strategy. 5 Bananas for Mail Chimp!

bel...com

May 03, 2019  on Bigcommerce

Best app - I have tried many and this always stay innovative! Love Mailchimp.

fro...com

Apr 16, 2019  on Bigcommerce

New MailChimp API 3.0 - Since the 1/Apr/2019 The old APP needs to be removed and installation initiated from MailChimp.If you are receiving error messages stating that you are not up-to-date, this is caused by the legacy integration still being connected. To resolve these error messages, you will want to go to your BigCommerce Dashboard and navigate to Marketing > Email Marketing, then disable the MailChimp integration from here. Hope this information helps!

Benjamin Carraway

Mar 25, 2019  on Bigcommerce

Don't know what i'd do w/o Mailchimp - Mailchimp has been incredible. From creating emails campaigns, to newsletter sign-ups, and even abandon cart emails, there are so many features that Mailchimp provides that has helped my business grow, increase sales, and generate more revenue. Customer service has been helpful when I need it. The best part about Mailchimp is how easy it is to use and it syncs with your store automatically. Seriously, Mailchimp is one of the best resources to grow your business and increase sales.

Jim McDonell

Jul 30, 2018  on Bigcommerce

Mailchimp Support - Slight glitch on the install on a Saturday. Sent support email to Mailchimp, received recommendation Monday morning. Recommendation worked!I'm happy!Jim

con....uk

Nov 10, 2017  on Bigcommerce

Great App - very easy to use an set campaigns up, like it!

chr...com

Sep 22, 2017  on Bigcommerce

Love Mail Chimp! - Not sure about all the complaints unless this app has done some upates since then. I didn't understand it at all at first so i uninstalled it. Decided to try again since i had no clue how to do bulk emails but needed to work these into my website. OMG! After trying to figure it out and trying to create an ad i got it! Takes me minimal to make an entire ad, schedule and forget about it. Tells me if, who and why someone unsubscribes. I love the analytics and it tells me what of my sales came from the Mail Chimp ad clicks. So far I'm happy with this app!!

sha...com

Sep 20, 2017  on Bigcommerce

Works Nicely - I'm happy with this integration. Easy to setup and works nicely together with your Mailchimp campaigns.

for...com

Sep 04, 2017  on Bigcommerce

Easy setup, and FREE! - Very easy to use. Recommended!

Bob Koch

Aug 10, 2017  on Bigcommerce

Does what we need it to. - Couldn't ask for more. Connects our store to our MailChimp account in a snap. We've never had a problem for the many years we've used MailChimp to boot.

cor....au

Jul 16, 2017  on Bigcommerce

Easy to connect - Super easy to connect and great email platform to use. We've found their ecommerce capability has significantly increased over the last 12 months.

tsc...com

Apr 29, 2017  on Bigcommerce

EXCELLENT PLATFORM AND INTERGRATION - Super App for email marketing, they changed there paltform and updated with more options like recommendation, easy to use, but you have to learn also and navigate all options...am happy to use Mailshimp, mobile freindly and professional templates...thank you

fai...com

Apr 09, 2017  on Bigcommerce

Completes MailChimp Integration - We were already using Mail Chimp and this app helps complete that by adding in tracking so we can now tie sales to our email campaigns. The functionality is all in the MailChimp website, which is preferred to some other integrations that try to launch within the BigCommerce frame. ;) I like to use the whole window when working with services like this.

Chetan Sachdev

Jul 05, 2016  on Bigcommerce

not sure what it does - I've installed this, but I'm not sure what it actually does. We had basic integration before this app and this doesn't seem to do anything.Edit: So I've figured out what this app does. It integrated the shopping cart sales with clicks from email blasts. AWESOME! I love analytical data and always wondered if our emails were bringing in sales. Now I know! Ironically a lot of the sales have nothing to do with what we were advertising but getting more people to the site and getting orders is the name of the game anyway.The app doesn't do much on the site but does a lot on the back end.If you use Mail Chimp I HIGHLY suggest using this app for integration.

Richard Burri

Jun 21, 2016  on Bigcommerce

Good app, confusing install on Bigcommerce - I have used MailChimp before the integration with Bigcommerce and I've always been very happy with it. The app should not be rated based on the integration process, which is confusion since you get an error message but when you look on the left you'll see the MailChimp logo.I'm looking forward to be using MailChimp as integrated part of our website: www.grandluxpens.com GrandLuxPens - Luxury Every Day!

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