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Customer reviews: Mailchimp

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Reviews (169)

Overall rating
3.3

What Merchants Think

Merchants have mixed feelings about "Mailchimp." While some users appreciate its ease of integration and utility for email marketing, many express frustration over technical issues, synchronization problems, and perceived high costs. The support experience is also frequently criticized, with some customers finding it inadequate or unresponsive.

Key Strengths

  • Smooth integration and easy setup for existing users
  • Powerful marketing and email campaign features
  • User-friendly platform for creating and scheduling emails
  • Effective starter platform for growing businesses
  • Functional email tracking and analytics tools

Common Concerns

  • High costs associated with non-subscribed contacts being counted
  • Problems with integration, especially with BigCommerce
  • Lack of effective customer support and communication
  • Technical issues such as automatic unsubscribes and sync failures
  • Complexities and bugs in new platform updates

Final Thoughts

Overall, "Mailchimp" is recognized for its marketing capabilities and ease of initial setup, but faces criticism for recent technical and support challenges. While it remains a valuable tool for many businesses, potential users should be aware of its limitations and prepare for possible integration troubles.

amy....uk

Nov 26, 2020  on Bigcommerce

Great app and service - Great to link to my mailing list and track back to sale -- simple setup process and integration

inf...com

Nov 14, 2020  on Bigcommerce

Great! - I do like mailchimp, and great for designing newsletters

sam...com

Nov 12, 2020  on Bigcommerce

Mailchimp - Good App!

sed...com

Nov 03, 2020  on Bigcommerce

Easy to Install -

cou...com

Oct 26, 2020  on Bigcommerce

Easy to use - It integrated really quickly and easily for me. Seems to work fine.

sal....ca

Oct 09, 2020  on Bigcommerce

love this app - easy to use sync with my bigcommerce platform very well.

ldo....it

Sep 25, 2020  on Bigcommerce

OTTIMA APP PER LA GESTIOE DELLE MAIL - Una ottima app per sincronizzare i contatti e creare campagne di marketing. Da usare!

fil...com

Sep 18, 2020  on Bigcommerce

Email Campaigns - This app been a great help. Had no problems from it, and work just great.

con...com

Sep 17, 2020  on Bigcommerce

Easily integrated - No issues and works fine!

ora...com

Sep 06, 2020  on Bigcommerce

Great ecommerce partners - Great partners in e-commerce - we love you Mailchimp Team

all...com

Sep 02, 2020  on Bigcommerce

Integration - Process was very simple & quick. Everything was integrated & complete in little to no time at all!

jas...com

Sep 01, 2020  on Bigcommerce

Quick and EAsy - The process was really simple easy and quick.

gid...net

Aug 27, 2020  on Bigcommerce

Great tool - Very good email service. Great starter platform that scales as you grow, new features, updates & improvements made available often. Integration was quick & simple. Thank you

mva...com

Aug 24, 2020  on Bigcommerce

Easy to use - Excellent starter email marketing service. Integration to my BigCommerce store was seamless.

fab...com

Aug 21, 2020  on Bigcommerce

great integration -

[email protected]

Aug 21, 2020  on Bigcommerce

Reliable partner - We at Skully & friends are very pleased with the service. Keep going with great work!

ser...com

Aug 08, 2020  on Bigcommerce

Great! - The integration worked perfectly. Thank you.

gif...com

Jul 31, 2020  on Bigcommerce

Nice App Integration - Thanks for making this integration!

hol...net

Jul 25, 2020  on Bigcommerce

Simple Easy to Use - Simple yet effective interface. Seamless integration

cit....nl

Jul 24, 2020  on Bigcommerce

Great - Simple integration but effective, love to see better documentation about the settings because no sometimes we get 2 mails, 1 mailchimp and 1 bigcommerce

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