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Customer reviews: Mailchimp

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Reviews (169)

Overall rating
3.3

What Merchants Think

Merchants have mixed feelings about "Mailchimp." While some users appreciate its ease of integration and utility for email marketing, many express frustration over technical issues, synchronization problems, and perceived high costs. The support experience is also frequently criticized, with some customers finding it inadequate or unresponsive.

Key Strengths

  • Smooth integration and easy setup for existing users
  • Powerful marketing and email campaign features
  • User-friendly platform for creating and scheduling emails
  • Effective starter platform for growing businesses
  • Functional email tracking and analytics tools

Common Concerns

  • High costs associated with non-subscribed contacts being counted
  • Problems with integration, especially with BigCommerce
  • Lack of effective customer support and communication
  • Technical issues such as automatic unsubscribes and sync failures
  • Complexities and bugs in new platform updates

Final Thoughts

Overall, "Mailchimp" is recognized for its marketing capabilities and ease of initial setup, but faces criticism for recent technical and support challenges. While it remains a valuable tool for many businesses, potential users should be aware of its limitations and prepare for possible integration troubles.

tom...com

Sep 17, 2021  on Bigcommerce

no complaints, works great - Smooth and easy to use.

Dave Anderson

Sep 08, 2021  on Bigcommerce

sync - Sync was easy. Could not get Constant Contact to properly work. MailChimp was great.

mr....com

Aug 30, 2021  on Bigcommerce

6667 -

bra...com

Aug 20, 2021  on Bigcommerce

review - exciting times ahead

rog...com

Aug 06, 2021  on Bigcommerce

Integration with Big Commerce - Found downloading and integrating the mailchimp app for my store very user friendly.

rha...com

Jul 22, 2021  on Bigcommerce

EDB Singapore port - Asia Pacific geo-graphical resources can be executed with an innovation Enterprise Intermodal Logistics and SaaS Software extended Supplychain for a remotes environment Globally.

jov...com

Jul 05, 2021  on Bigcommerce

mail chimp integration - The integration process is simply easy, and didn't take much time.

sal....uk

Jun 22, 2021  on Bigcommerce

Integration - Thank you for the easy integration of our customer base

aro...com

Jun 17, 2021  on Bigcommerce

Integration -

blo...com

May 25, 2021  on Bigcommerce

Mailchimp - Mailchimp always work for Us, excellent product.

aar...com

May 11, 2021  on Bigcommerce

Starting Business. - Excellent Efficiency.

con...com

Apr 30, 2021  on Bigcommerce

new user - very user friendly

rez...com

Apr 30, 2021  on Bigcommerce

Smashing app - This app works like a dream.

Sal....uk

Mar 02, 2021  on Bigcommerce

Great app - I love Mailchimp I've been using them for years. I use Mailchimp for my transactional emails because Bigcommerce current email templates are awful. The app is excellent I've not had any issues at all. So it's a five-star rating all round.

mat...com

Feb 16, 2021  on Bigcommerce

Does what it is supposed to - Does what it is supposed to, syncs customers and allows subscription forms/tracking scripts to load on the site automatically.

bou...com

Feb 16, 2021  on Bigcommerce

Just connected - Just connected today and it seems like its going to be a pretty good setup ! We are excited !

adm...com

Jan 21, 2021  on Bigcommerce

Easy and FREE - This app is easy to use and it's free. We only use it on occasion for certain promotions or holidays. We haven't used all of the features, because the basics are more than enough to create engaging emails and keep up with customers.

inf...com

Jan 21, 2021  on Bigcommerce

WOW - Love it - LOVE IT .. easy set up, great templates. We highly recommend.

jas...com

Jan 15, 2021  on Bigcommerce

We love mailchimp! - This is a must have app if you have a Mailchimp account

inf....au

Dec 01, 2020  on Bigcommerce

Small business Miracle - Mailchimp has really helped us take our small business to the next level, with professional newsletters and stats that help us to understand our customer base even better. Easy to use, easy to integrate into our bigcommerce store. Great support.

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