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Customer reviews: Mailchimp

Develop by Preferred

Reviews (169)

Overall rating
3.3

What Merchants Think

Merchants have mixed feelings about "Mailchimp." While some users appreciate its ease of integration and utility for email marketing, many express frustration over technical issues, synchronization problems, and perceived high costs. The support experience is also frequently criticized, with some customers finding it inadequate or unresponsive.

Key Strengths

  • Smooth integration and easy setup for existing users
  • Powerful marketing and email campaign features
  • User-friendly platform for creating and scheduling emails
  • Effective starter platform for growing businesses
  • Functional email tracking and analytics tools

Common Concerns

  • High costs associated with non-subscribed contacts being counted
  • Problems with integration, especially with BigCommerce
  • Lack of effective customer support and communication
  • Technical issues such as automatic unsubscribes and sync failures
  • Complexities and bugs in new platform updates

Final Thoughts

Overall, "Mailchimp" is recognized for its marketing capabilities and ease of initial setup, but faces criticism for recent technical and support challenges. While it remains a valuable tool for many businesses, potential users should be aware of its limitations and prepare for possible integration troubles.

jmr...com

Feb 24, 2025  on Bigcommerce

connect customers with mailchimp - integration worked well as needed. thanks!

ted...com

Nov 20, 2024  on Bigcommerce

linked - great job!

hom...com

Sep 26, 2024  on Bigcommerce

Great Job - Great Job

sar...com

Sep 07, 2023  on Bigcommerce

Easy to install - Easy to install

bon...com

Sep 05, 2023  on Bigcommerce

Syncing My Website Was Quite Easy! - I have used Mail Chimp in the past, but this new software synced in a few minutes and everything went very smoothly. Just as promised!

hin...com

May 03, 2023  on Bigcommerce

easy to install - this is just what I needed to start my business without feeling overwhelmed

map...com

Mar 27, 2023  on Bigcommerce

straight forward - Quick, simple. So far so good

tim...com

Feb 27, 2023  on Bigcommerce

Easy install - Went very smoothly, no issues to start.

jan...com

Feb 09, 2023  on Bigcommerce

BigC integration - Straight forward and quick to install

cc1...com

Nov 06, 2022  on Bigcommerce

Mail Chimp Integration - Very simple to install - once I disabled my third-party tracker. I have used MailChimp in the past and find it quite simple to use.

aff...com

Nov 06, 2022  on Bigcommerce

High Recommended - Simple to set up and works a treat. Very impressive and I would highly recommend this to anyone looking to consider Mail Chimp as an integration with there website.

nat...com

Oct 26, 2022  on Bigcommerce

integration with big commerce - Flawless

tho...com

Oct 10, 2022  on Bigcommerce

So far so good - Sync was clean and smooth. Now, to try the templates for mass distribution.

sul...com

Oct 06, 2022  on Bigcommerce

Vintage Treasures opening acct - five star rating

oza...com

Apr 02, 2022  on Bigcommerce

New Customer - As a new customer, I found the app easy to use and easy to integrate. Can't wait to get started.

mai....dk

Jan 15, 2022  on Bigcommerce

Perfect - It's easy and it works

jai...com

Nov 14, 2021  on Bigcommerce

Easy to setup with an existing Mailchimp account - It was easy to install and setup having an existing Mailchimp account, not sure how it goes when creating a new one. So far so good.

mar...net

Nov 07, 2021  on Bigcommerce

amazing and smooth!! - amazing app! smooth integration and it learns the brand colors and makes marketing simple and fun!

jes...com

Sep 23, 2021  on Bigcommerce

Impressive Integration - Very impressed with MailChimp's integration feature. This is going to help us immensely when it comes to product sale announcements. Great stuff.

roc...com

Sep 22, 2021  on Bigcommerce

Syncing with BigCommerce - Worked well. So easy I almost didn't need the instructions. Nice!

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