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Customer reviews: Mailchimp

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Reviews (169)

Overall rating
3.3

What Merchants Think

Merchants have mixed feelings about "Mailchimp." While some users appreciate its ease of integration and utility for email marketing, many express frustration over technical issues, synchronization problems, and perceived high costs. The support experience is also frequently criticized, with some customers finding it inadequate or unresponsive.

Key Strengths

  • Smooth integration and easy setup for existing users
  • Powerful marketing and email campaign features
  • User-friendly platform for creating and scheduling emails
  • Effective starter platform for growing businesses
  • Functional email tracking and analytics tools

Common Concerns

  • High costs associated with non-subscribed contacts being counted
  • Problems with integration, especially with BigCommerce
  • Lack of effective customer support and communication
  • Technical issues such as automatic unsubscribes and sync failures
  • Complexities and bugs in new platform updates

Final Thoughts

Overall, "Mailchimp" is recognized for its marketing capabilities and ease of initial setup, but faces criticism for recent technical and support challenges. While it remains a valuable tool for many businesses, potential users should be aware of its limitations and prepare for possible integration troubles.

sal...com

Jun 23, 2016  on Bigcommerce

Whats the point - I love Mailchimp. But what's the point of the app if it just opens another page that takes you to Mailchimps website? Also randomly added 2000+ emails to my list.

jud...com

Jun 16, 2016  on Bigcommerce

It works, it just looks like it doesn't - I also tried to install the app and got the same error message, but when I went back to the app store and clicked "launch" it actually DID integrate and DID work. When I look in Mail Chimp for the data, I can't find it though.... not sure if that's because they don't have enough data yet or if I'm not looking in the right place - but they should definitely make it easier to find.UPDATE: BEWARE! When you install this app it takes all of your customer's emails and adds them to your MailChimp account - even if they have opted out previously. Mine added 11,000 names - and I have no idea if these people actually WANT to be on my list or not. When I emailed them about it, they blamed my settings in Big Commerce, but I can't see how Big Commerce is to blame when they came in and stole the emails from my store's back end. Now I have to figure out how to manually remove them all - NOT FUN!

jud...com

Jun 16, 2016  on Bigcommerce

It works, it just looks like it doesn't - I also tried to install the app and got the same error message, but when I went back to the app store and clicked "launch" it actually DID integrate and DID work. When I look in Mail Chimp for the data, I can't find it though.... not sure if that's because they don't have enough data yet or if I'm not looking in the right place - but they should definitely make it easier to find. UPDATE: BEWARE! When you install this app it takes all of your customer's emails and adds them to your MailChimp account - even if they have opted out previously. Mine added 11,000 names - and I have no idea if these people actually WANT to be on my list or not. When I emailed them about it, they blamed my settings in Big Commerce, but I can't see how Big Commerce is to blame when they came in and stole the emails from my store's back end. Now I have to figure out how to manually remove them all - NOT FUN!

Gordon

Jun 16, 2016  on Bigcommerce

"Unable to find intergration"?? - I have tried 5 or 6 times to get this to work. Everytime I input my MC username and password it just comes up with an error message: "mailchimp is unable to locate this integration please uninstall and try again".

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