Doesn't Work! - Integration install STILL does not work. Looks like it's been this way for months. Will be looking for something else now.

Run away! Doesn't work with BigCommerce - Since switching to MailChimp 1 month ago, we've been plagued by this issue where anyone who orders from our store gets UNSUBSCRIBED via Admin Action. Neither BigCommerce nor MailChimp can help us resolve this. MailChimp support said they are aware of the issue and developers are working on it. They gave us two months free service. Our developer's never heard of this issue. I can't get anyone on their awful chat/email support to escalate this and call me to find a resolution. I've documented this happening until I'm blue in the face and I just sit here every day watching a 5K mailing list erode away. This is the worst customer experience I've ever had. Run away and don't be lured in by their cheaper prices and advertised features. I mean if you can't even keep a simple mailing list accurately you have no business being in business.

Support? - I am still waiting on a response from their support team sent over a week ago. I have not been able to find any options for setting up rules on what actions move customers from one list to another. Considering alternative email solutions.

Lousy customer service - Every time they make a change Mailchimp wipes out my customer list. This last time my history of e-mails sent was also wiped out. Good luck getting in touch with or a response from their customer support. I had to un-install and re-install app on big commerce. Then it took days for the customer list to re-sync. At which time they added back customers who previously un-subscribed which made for some very un-happy customers.

login - App. which username and password is the App asking for.

Poor Integration - We have been on MailChimp for a long time - longer than we have been with BC actually. Since we switched to the BC platform last August our store has not been able to sync with MailChimp. The customers will import, but none of the order data. This makes it an extremely expensive email marketing company because none of the insights or re-marketing features are available. I've contacted MailChimp support multiple times... they are no help. "We have no idea why it hasn't synced, or when it will sync, sorry!" Looking for new options now.

no support - no support number or email

Would give zero stars if I could - We switched to Mailchimp because of the supposedly new and improved integration. It failed to sync the stores orders, none of the automation campaign would work including the browse abandonment campaign. I got left hanging for weeks with no full email service working with support saying it was being worked on but no idea when it would fix the issue. I've asked for a refund and will be closing the account down - considering Mailchimp's reputation as a email marketing software leader they sure as hell have dropped the ball with their Bigcommerce offering!

A huge disappointment that wasted my time. - Ok, first thing's first, I love Mailchimp. So it really pains me to say that this integration was very poorly made or planned. Which double sucks because the emails from BC are not great and are difficult to customize the way MC allows. It has very little use to the average user do to basic functionality being inconvenient and sometimes impossible to use . Let me explain why. Documentation here: https://kb.mailchimp.com/automation/test-or-troubleshoot-order-notifications#bigcommerce-Order Notifications:There are 5 types of order notifications you can configure in Mailchimp. It just so happens that the 2 most important ones are useless with this integration. The documentation of MC says to not use the Order Confirmation because it cannot be turned off in BC, so it would send duplicates. Even if you could turn it off in BC it would never trigger, because the API only looks for orders set to pending, which is not the state of any order coming in to BC, so it would require you to go an swap every order to pending, which defeats the purpose of this "automation".On to Shipping Confirmation. This template cannot be triggered AT ALL through this intgration. Don't beleive me? Check the mailchimp docs. When set to Shipped it for some reason triggers the Order Invoice email! Why? Who knows! On top of this, according to MC support BC doesn't even send the tracking info over the API so it would be functionally useless again!So the only order notifications I can trigger automatically is the Order invoice, which are useless, and the canceled/refunded notifications. -Subscriber listsDoesn't collect newsletter subs. Just customers. Why bother?Overall a huge disappointment to a longtime MC fan looking to get rid of the trash email system built into BC. This thing should be completely redone to make it work with the average user, because right now all it does is bring over sales and customer data. I want to use MC to do what it was meant to do: SEND EMAIL.

A huge disappointment that wasted my time. - Ok, first thing's first, I love Mailchimp. So it really pains me to say that this integration was very poorly made or planned. Which double sucks because the emails from BC are not great and are difficult to customize the way MC allows. It has very little use to the average user do to basic functionality being inconvenient and sometimes impossible to use . Let me explain why. Documentation here: https://kb.mailchimp.com/automation/test-or-troubleshoot-order-notifications#bigcommerce -Order Notifications: There are 5 types of order notifications you can configure in Mailchimp. It just so happens that the 2 most important ones are useless with this integration. The documentation of MC says to not use the Order Confirmation because it cannot be turned off in BC, so it would send duplicates. Even if you could turn it off in BC it would never trigger, because the API only looks for orders set to pending, which is not the state of any order coming in to BC, so it would require you to go an swap every order to pending, which defeats the purpose of this "automation". On to Shipping Confirmation. This template cannot be triggered AT ALL through this intgration. Don't beleive me? Check the mailchimp docs. When set to Shipped it for some reason triggers the Order Invoice email! Why? Who knows! On top of this, according to MC support BC doesn't even send the tracking info over the API so it would be functionally useless again! So the only order notifications I can trigger automatically is the Order invoice, which are useless, and the canceled/refunded notifications. -Subscriber lists Doesn't collect newsletter subs. Just customers. Why bother? Overall a huge disappointment to a longtime MC fan looking to get rid of the trash email system built into BC. This thing should be completely redone to make it work with the average user, because right now all it does is bring over sales and customer data. I want to use MC to do what it was meant to do: SEND EMAIL.

Doesn't connect - Unfortunatenly the app doesn't connect, there is meant to be a SCRIPT code to add to the HEADER of the website but the SCRIPT code is not available in the app... MailChimp said they do not have a fix for this and are working on it. Hopefully soon it will be available.

Useless for Order Confirmation Emails - Not sure how you can have an app available when the integration doesn't work like it says it does. Order confirmation emails from "Order Notifications" in Mailchimp is set to trigger "Pending" order status only. No emails will be sent out with this order status that you have set for Bigcommerce integration. The proper default order status is "Awaiting Fulfillment" which cannot be modified . Fix this integration ASAP!

Annoying - Does not collect newsletter subscibers information a big source of potential customers to my site .... only people who have made purchases.... hence my pop up and newsletter sign up box will need to manually be uploaded via csv every week by my self.the older api way of setting up even though buggy included this (even though temperamental... why oh why remove this function.

Annoying - Does not collect newsletter subscibers information a big source of potential customers to my site .... only people who have made purchases.... hence my pop up and newsletter sign up box will need to manually be uploaded via csv every week by my self. the older api way of setting up even though buggy included this (even though temperamental... why oh why remove this function.

Does Not Sync - Connected and initially looked fine, but it does not sync any data after the initial connection. It's pretty much only useful as an app install/delete/reinstall for a one time import.

very disappointing - I am having issues with the product images. As described in the review titled "Lots of potential. Barely any functionality" it is using last uploaded product image instead of the actual thumbnail image. It is actually easier to create the email with products manually than re-upload all images. You also need to purchase the product after you re-uploaded it so that the image actually syncs with mailchimp. I contacted support a few times but it looks like nobody is going to be doing anything about it. Is there any other email application where I can actually use correct product images? No doubt the mailchimp is a great application unfortunately it is not suitable to use to advertise products or recommended products. No point to pay for Mailchimp at the moment.

App Doesn't Work Properly - The app currently isn't working properly. I contacted customer support, and they advised me to uninstall this app.

Lots of potential. Barely any functionality. - First the good:This app links up your account so that you can see if any of those clicks from email turn into money earned. Very cool. If that's all you want (and you're OK with the first con, below) then this app will be great!You'll love it.But here are the cons:1. This app will indeed dump a bunch of addresses into your list as mentioned here. Whether these people want to be on this list? Well I'm pretty sure they had not opted in.2. The product recommendation feature is completely worthless. This was what we were most excited about, but it's the most disappointing part. It took four days of chatting to get to the bottom of this, and here's the deal:a. This app can NOT HANDLE VARIANTS. Do you have products with variants? Those products are literally invisible to the recommendation feature (thus rendering it worthless for our store). When this app gives a user my "top sellers," the #4 product is actually #86 in my store. Because it's the fourth product out of my top 86 that doesn't have a variable. From support when I suggested that this feature is broken: " this it is not something that is broken but a misalignment in API parity."Call it whatever you want. Recommending a poor-selling product (#86) as a top seller (#4) is broken.b. This app can only display one image. It chooses neither of the obvious images (the first image or the thumbnail, of course), but the last image uploaded. Have fun re-uploading your thumbnail images, moving them back to the formerly-selected order, reselecting them as the thumbnail and deleting your old thumbnail image for your entire catalog just to trick this app into choosing the correct image.Again, from support when asking why the app wouldn't just pull the thumbnail: "this is something that does not align with the API." Then the above process was suggested.------------ ------------ ------------The entire product recommendation works ONLY under the following conditions:1. You don't use variants. 2. You have one image per product. If that's you, you're going to LOVE this app. If it's not, be warned. Product recommendations will NOT WORK.I'm sorry MailChimp. I really love your mail service. The Pro plan is incredible. But this app is a train wreck.

Lots of potential. Barely any functionality. - First the good: This app links up your account so that you can see if any of those clicks from email turn into money earned. Very cool. If that's all you want (and you're OK with the first con, below) then this app will be great! You'll love it. But here are the cons: 1. This app will indeed dump a bunch of addresses into your list as mentioned here. Whether these people want to be on this list? Well I'm pretty sure they had not opted in. 2. The product recommendation feature is completely worthless. This was what we were most excited about, but it's the most disappointing part. It took four days of chatting to get to the bottom of this, and here's the deal: a. This app can NOT HANDLE VARIANTS. Do you have products with variants? Those products are literally invisible to the recommendation feature (thus rendering it worthless for our store). When this app gives a user my "top sellers," the #4 product is actually #86 in my store. Because it's the fourth product out of my top 86 that doesn't have a variable. From support when I suggested that this feature is broken: " this it is not something that is broken but a misalignment in API parity." Call it whatever you want. Recommending a poor-selling product (#86) as a top seller (#4) is broken. b. This app can only display one image. It chooses neither of the obvious images (the first image or the thumbnail, of course), but the last image uploaded. Have fun re-uploading your thumbnail images, moving them back to the formerly-selected order, reselecting them as the thumbnail and deleting your old thumbnail image for your entire catalog just to trick this app into choosing the correct image. Again, from support when asking why the app wouldn't just pull the thumbnail: "this is something that does not align with the API." Then the above process was suggested. ------------ ------------ ------------ The entire product recommendation works ONLY under the following conditions: 1. You don't use variants. 2. You have one image per product. If that's you, you're going to LOVE this app. If it's not, be warned. Product recommendations will NOT WORK. I'm sorry MailChimp. I really love your mail service. The Pro plan is incredible. But this app is a train wreck.

Not overly impressed - I'd recommend saving/exporting your current mailing list subscribers before you install this app. Installing this has just added non-subscribing and un-subscribing customers into my MailChimp – not overly impressed!