Extremely Costly - The problem with the MailChimp integration is that every email address pulled from BC is chargeable even when the customer has chosen not to subscribe. There is a workaround on the platform but you have to do this every few days; otherwise, you are hit with a hefty invoice. I can't get my head around why they would charge for these customers when we can't email them. Do not waste your money and time. MailChimp, get your act together as it's nonsense.

can't import products from bc to mail chimp - chat support is terrible and it don't import products from bc in to mail chimp to make sending emails easy, product retargeting does not work either, I'm going to find another email provider

To 99% of contacts impossible to send something - To 99% of contacts impossible to send something: 20000 contacts were transferred as non Subscribers. MailChimp counts them for their Subscription Price, but don't get sent them anything :)

I don't know where to start - Mailchimp stopped importing sales data from BigCommerce, although it never was anywhere near accurate before anyway. Now it's totally useless. The text editor is so buggy I have to compose my text outside the program and then paste it in to avoid massive issues with bad formatting. I can't edit it in the HTML editor because that won't allow me to highlight most of the code and only allows me to type randomly. If you accidentally segment an audience wrong, they call it additional subscribers and hit you with a big price increase even if you then delete the segment. It's only the time and worries about losing data that have prevented me from switching programs but next month I will bite the bullet and do it. This is truly pathetic software.

order email automations never work - despite numerous open tickets with mailchimp, my customers are not at all receiving their order confirmation emails or shipping confirmation emails that are "automated" via mailchimp. it just doesnt work.

mailchimp fopr bigcommerce integration - really bad app. does not import all subscribers properly, but imports all who buy does not matter if they subscribe or not, so your audience in mailchimp is growing like crazy. useless. we switch to manual imports

Transactional Only - Brings contacts into Mailchimp as "Transactional Only". That means they are not subscribers and we can not change the contact status in Mailchimp. This makes the integration basically worthless.

NOT FREE, WASTE OF TIME - When you have thousands of customers, they did not let you send a single email to just for testing, i have signed up through big commerce, waited long to synch the store , no I just want to send a test email, Guess what ,they want me to upgrade and pay the money before I send a single test email, what a joke, NOT RECOMEDED AT ALL,WASAGE OF TIME,THIS IS NOT A FREE SERVICE EVEN FOR A TEST

They won't let you email customers - I paid for the service, synced my store and thousands of customers, only to find out you can only market to customers that have opted in to MailChimp's subscription service. It's a total waste of time and money. Don't fall for their scam and definitely don't pay for a subscription.

Customer Support - works great until you have a question. Support is only available for paid customers but if you try to upgrade and it does not work, you can only communicate with a bot. So catch 22 and pretty unprofessional. As much as like the application but companies should still be contactable to resolve problems or they may loose customers. I am close to switching to another tool now because of this lack of accessibility. Bots are never acceptable as "support" replacement. They are annoying and not helpful at all. Very unhappy long term customer.

Forces all emails addresses over to MailChimp - As above.. Forces all emails over to MailChimp with or with opt-in no option to make sure it does not .

An integration not worthy of the name - The integration is poorly done, you cannot make any kind of adjustments to order confirmation emails (discounts and shipping methods aren't shown, for example). The shipping confirmation does not contain the actual shipping information - and cannot be edited to include it.To add insult to injury: when you leave MailChimp, it turns out that all of the text and images in the emails you sent, were not actually in those emails but rather links to Mailchimp's server. So after you cancel your account, you'll never again be able to see those emails even if you've saved them or exported them to another platform. A thoroughly unprofessional thing to do!Don't get Mailchimp.

MAJOR Design Flaw on BigCommerce Side that Makes Using this App Pointless - Are you aware that BigCommerce doesn't even bother to ask newly registering Customers if they want to be included in your email list? And did you know that BigCommerce defaults the answer to NO. So think about that...BigCommerce automatically sets the email marketing flag for ALL New registered Customers to NO. Seriously? WTF?! And to make matters worse, it adds them to MailChimp as "Transactional Emails Only". Once an email contact record is in that state, you can't subscribe the Customer to marketing emails via the MailChimp API or the MailChimp Audience Management Dashboard or through an import. The ONLY way to subscribe the contact at that point is through an email signup form. That's fine for a few records but we had over 1000 new Customers before we figured out what the heck was broken in the MailChimp/BigCommerce integration. Now, I'm not saying that all 1000+ of these contact should be subscribed but since BigCommerce never even bothered to ask them when they registered for an account, we'll never know how many contact record marketing opportunities were lost. And if all that wasn't bad enough, get this - BigCommerce DOES ask if you want to subscribe to our emails but ONLY if you checkout as a guest. As soon as you opt to register for an account the email marketing opt-in checkbox disappears and BigCommerce assumes you're not interested...EVEN THOUGH YOU ARE LITERALLY SIGNING UP FOR AN ACCOUNT! Brilliant design...said noone ever :( We love MailChimp and we love BigCommerce but this rediculous design flaw from BigCommerce renders this app completely useless.

Money Grab - Using the app will increase your Mailchimp billing plan by 400-500%…The app will import all customer contacts into mailchimp no matter if they have subscribed or not. Even before the actual import is completed, the additional billing blocks are automatically added to the bill even if you immediately archive/delete these non-subscribed customer records.This will happen not as part of your initial load and on an ongoing basis that you will be billed records that can’t be used for any campaigns in any way.Given the significant amount of access that the mailchimp app has to BigCommerce data I can only see that as a deliberate money grab as this exclusion of the subscription filter is not logical for a mass mailer. If not caught, you will be billed onthly for non-usable contacts and if you archive them this will become an additional weekly/monthly tasks to remove any new non-subscribed contacts as they will trigger new billing-blocks.Very comparable to the cellular bills of days past…

Awful Service and Customer Support - Was great, however, the app causes massive errors with tracking now. We spend over $6000 a year with MailChimp. There supports answer....."its not our app and we dont know how or when to fix it?" We only got that far because I troubleshooted it myself and then told them what was happening. Firs they blamed the website, then bigcommerce, then finally admitted it was the app, but that they hried someone to develop the app. I have never seen the buck passed this much in my life.

Inadequate and greedy - Mailchimp is way too much expensive. It counts all the contacts from BC, subscribed or not. Some features are interesting like the reports and sales linked to each campaign but these are not worth the price. I am switching to Flodesk

Unable to install scripts - I followed the installation instructions and I was not able to duplicated the process. Once I get to "Install scripts" I am not able to produce the scripts as shown in the instructions.

Prices keep going up. Frequent problems - Have used mailchimp for over 5 years. Every year, the price goes up and they add more complex features, which unfortunately we don't use. Yet we have had relatively frequent integration issues. Their documentation kind of sucks. Inserting discount codes doesn't work currently. They always recommend to uninstall and reinstall which pretty much never works. Probably just so that you feel like they have attempted to solve the problem.

can't stand Mail Chimp - way too confusing, you have to pay for unsubscribes, hard to manage, interface sucks, can't stand mail chimp anymore, i'm off to look for something better...

Wheels Fell Off - We've been happily using Mailchimp for several years. The integration worked seamlessly. I'm not sure what happened, but recently the wheels have literally fallen off. We don't have time to wrestle with code issues, etc. So, we're replacing it.