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Customer reviews: LeadDyno

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Reviews (123)

Overall rating
4.4

What Merchants Think

Overall, merchants have mixed feelings about "LeadDyno." While some users praise its ease of use, versatility, and integration capabilities, they also express frustration over customer support and technical issues. The app is recognized for its straightforward setup process and user-friendly interface, but concerns about unreliable customer service and software bugs are frequently reported.

Key Strengths

  • Easy setup and user-friendly interface.
  • Robust feature set for managing affiliates.
  • Good integration with platforms like BigCommerce.
  • Highly responsive live chat and customer service (notably praised support from team members like Jennifer and Adam).
  • Efficient affiliate management and tracking.

Common Concerns

  • Inconsistent and slow customer support response times.
  • Technical issues such as error messages and bugs.
  • Frustrations with user roles and access permissions.
  • Occasional discrepancies in pricing and billing processes.
  • Reports of limited feature functionality and unfulfilled promises in support documentation.

Final Thoughts

"LeadDyno" is a powerful tool for affiliate program management, praised for its rich feature set and ease of implementation. However, its overall reception is marred by negative experiences with customer support and technical reliability. Potential users are encouraged to consider both the app’s capabilities and its known limitations when deciding if it fits their business needs.

Feb 10, 2016  on Bigcommerce

Great app and program -

This is a very useful app. The ideas is bold and these guys seemed to have implemented it perfectly. The whole program seems to run on auto pilot and it needs very little tendering once your rolling. The support is also excellent as any issue I ever have is always dealt with quickly. They even called me at the beginning when I was on trial. A+++

jma...com

Feb 03, 2016  on Bigcommerce

I Love LeadDyno -

I have been using LeadDyno for a very long time. I love their service and their Live Chat is absolutely the best there is. 

Their agents are extremely knowledgeable and friendly.  

What I love the most is their app is very easy to navigate and easy to set up. Especially for someone like me with no tech knowledge what so ever. 

I have tried other affiliate apps and none of them come closing to comparing to LeadDyno. I would highly recommend it to anyone looking for an affiliate program. 

J Marlin

jen...com

Feb 02, 2016  on Bigcommerce

Just installed LeadDyno and I love it! -

We just add LeadDyno to our store. We love the simplicity of adding  the app to our website.  It was easy to install to our site. Adding new affiliates was also very easy. The communication tools available to work with the affiliates is extensive. LeadDyno dashboard is useful for both us and for affiliates. 

Additionally, the Chat Now has been really helpful! It's a great resource for both the simple questions and the more in depth questions!

Add this app today to help grow your affiliate team and increase sales!

sta...com

Jan 13, 2016  on Bigcommerce

LOVE LOVE LOVE this App!! -

We are always looking for ways to expand the reach of our product and an affiliate program seemed like a natural step towards this endeavor.  LeadDyno has EXACTLY what we were looking for... a way for our affiliates to use a coupon code to earn commissions!  This is an efficient, easy to manage platform that has allowed us to integrate affiliates without the stress of a complicated program.  Their customer service gets an A++++++, too!  Upon signing up we had some questions on a few things, and Adam from customer support was able to answer them all quickly and clearly.  We will be recommending LeadDyno to anyone looking to add affiliates to their business, it's the BEST platform out there!  

wil...com

Jan 08, 2016  on Bigcommerce

Amazing App! -

We absolutely love this app! It is an incredible tool and super easy to use both for us and our affiliates. Set up was a breeze. Compared to previous services....it has been issue free! Support is easy to contact and very responsive. Wouldn't go back to any other service after using LeadDyno. Five Stars PLUS! 

lol...com

Jan 08, 2016  on Bigcommerce

Seriously the best app we have ever used for affiliate tracking -

Before LeadDyno we were manually managing our affiliates.... and it was a nightmare! LeadDyno has been a life saver (and most of all... a TIME saver)! Every affiliate has their own dashboard and can see their referral traffic and commisions at any time.  Managing and paying affiliates has never been easier. We set up the rules/commissions however we want. Also, because of their amazing integration with Big Commerce, we don't even spend time trying to encourage customers to sign up as an affiliate. After initial set up... LeadDyno takes care of the the that automagically. We have more affiliates than ever with a lot less effort. More affiliates = more traffic = more conversions. TOTALLY WORTH IT! 

tay...com

Jan 07, 2016  on Bigcommerce

It takes a village! -

Why build your business all alone when an affiliate program can help spread the word about your products or services? They spread the word and LeadDyno helps you spread the wealth.  LeadDyno has been easy to use and easy to integrate into my e-commerce site.  I also use it on another none e-commerce site that utilizes paypal buttons and it working great there too!

hel...com

Jan 07, 2016  on Bigcommerce

Affiliateness made easy -

I was just telling someone about my affiliate program and they commented about how professional I was and how together my business is—which I very much appreciated—however, I explained that it really was simpler than it sounded. I'm happy to present my affiliate program in way that's impressive to my tribe; using LeadDyno made it easy to set up and keep track of things. I quickly realized that the manual systems were not going to be sufficient. In addition to that, I really love being able to easily see where my referrals come from and how my customers find me. I can also export leads from those who provide their email but don't purchase right away. This has been a key tool for me growing my business and my affiliates appreciate the automation and commissions sent to their PayPal accounts!

cam...com

Jan 07, 2016  on Bigcommerce

highly recommeded -

we have been using lead dyno for nearly a year now i can say its been fantastic not only have we been able to expand our business to many affiliates but being able to see the sales and where they are coming from has been great. The whole app is easy to use and work with, the new interface is up to date proving even more valuable information and the back up has been fast and effective...  we would highly recommend it  John Hamilton www.naturalelementsskincare.com

sal...com

Jan 05, 2016  on Bigcommerce

Great App & Service -

This is a great addition to our website. Super easy to integrate and their easy to navigate UI allows you to hit the ground running.  We have already started to capture new affiliates and are very excited to see how best to get them to begin getting us fresh new customers.  My experience with their customer service has been excellent thus far as well.  I highly recommend giving them a shot if you are looking for to start your own affiliate program.

amy...com

Jan 05, 2016  on Bigcommerce

Really Good! -

LeadDyno is the only affiliate app that I could find that actually has a phone number and online chat for help!  Very impressed with them!

inf...com

Jan 05, 2016  on Bigcommerce

Great service -

We've been very satisfied with LeadDyno during our 30 day trial. Their customer service has been outstanding, very responsive and knowledgeable. They have great training resources and the tool for both administration and affiliates is robust and easy to use. I'm excited by the opportunity for LeadDyno to help drive demand to our business!

way...com

Dec 11, 2015  on Bigcommerce

Customer Service -

The thing I like about LeadDyno is their customer service.  They are always there on chat if not by phone.  We had a difficult issue that they were able to resolve and we are up and running in great time!

PJM...com

Nov 26, 2015  on Bigcommerce

Awesome affiliate software -

As someone using the BC platform for years I have tried my share of affiliate tracking software. Most of them are either very confusing to set up or they do no track properly. You will not experience these issues with Lead Dyno. It's super easy and intuitive to set up and it tracks everything from the visit down to the sale. The affiliate dashboard is also very flexible so you can make it look very professional and inviting for your affiliates. This is important because affiliates want to be able to track every visit and sale and know when they are getting paid. Lead Dyno has solved all of these issues and is super reliable. Don't waste your time with anything else.

big...com

Nov 18, 2015  on Bigcommerce

Boost Sales and it's easy to use! -

We tried to start an affiliate program a couple time before LeadDyno and it failed both times just because it was a complete headache to manage.  LeadDyno couldn't be easier to setup and it basically manages itself.  Now all we have to do is pay the affiliates, which is super easy to do as well.  LeadDyno really helped us get noticed in our industry by being able to offer the program.  Thank a mil!

pet...com

Nov 11, 2015  on Bigcommerce

This old dog was taught a new trick! -

Wow - new to affiliate set ups and I was able to complete this with a little help.  LeadDyno guys immediately came to the rescue when I got stuck installing - had trouble integrating code with my Google Analytics - in ONE email the problem was resolved and we are up and running.  I have looked at other affiliate programs and was sooooo overwhelmed I chose not to go down that road until a magazine approached us to please look again - soooo happy I did!!   Thanks guys for making a terrific product!  :D

nuf...com

Nov 09, 2015  on Bigcommerce

Most impressive app, glad i found it! -

 I am so happy that i found LeadDyno. Its my answer to affiliate marketing. Customer service is top notch and the product is just perfect, even for guys like me who didn't have a clue. thanks again!

dan...com

Oct 18, 2015  on Bigcommerce

Great App! -

This app offers great features, and is easy to use.  Highly recommend!

Dean Kurlansky

Oct 13, 2015  on Bigcommerce

Easy to use and gets you referrals! -

We were looking for an affiliate tracking software to integrate into our ecommerce site. As we use a bigcommerce platform, Leaddyno was suggested and we decided to take the plunge despite not knowing much about it. 

It has been a great move! 

Easy to integrate into our ecommerce, full tracking of sales and commissions, and our affiliates love how they can view all their sales and commissions online easily and quickly. With the Leaddyno's affiliate referral system we have even managed to pick up a couple of new customers who are also affiliates with the automated emails. Customer support has also been very efficient and helpful and rectifies any issues in real time which is a real comfort. 

There is definitely more potential here to expand our business buy using Leaddyno, so thank you for creating this system!

che...com

Sep 29, 2015  on Bigcommerce

#1 Affiliate App For Big Commerce -

Having previously been an affiliate marketer for many leading fashion companies for the past 5 years, affiliate marketing is something I know very well. So when I moved from affiliate.... to Fashion Retailer I knew I wanted to implement it into my business. After speaking with the internet's leading Affiliate Networks who quoted me between £3k-£5k I searched for cheaper alternatives to do the same job, and was excited to see BigCommerce had a number of affiliate apps that could plug right into my store. After reading numerous reviews I installed LeadDyno and was excited to get started. Although I must be entirely honest, I was a little hesitant when I noticed the pricing structure; as my site is already achieving 10s of thousands of unique visitors per month, meaning I was way beyond the Basic account.. So I closed the app and shopped around for alternatives... This is now 5 hours later, and I'm writing this review to save you the bother of doing exactly the same! 

LeadDyno is by far the premium affiliate app for your BigCommerce store. The dashboard is easy to navigate, the site for your affiliates looks professional and stylish without being fussy, and if you're a tracking geek like myself you will love all the different analytics you can view... As a seasoned affiliate, I know what affiliates need from a good program, easy to build links, banner html codes, real time tracking... LeadDyno has it all and more.Equally important to the above is customer service... and theirs is fantastic! I must've messaged (poor) "Jennifer" 5 or 6 times today, and every time within moments she was there to answer my queries and not once did I finish the chat without the answer that I needed. In short, save yourself the bother of shopping around all the other affiliate apps, just get this one installed and you'll save yourself the hours it's just taken me to realise LeadDyno beats the competition in an abundance of ways! Excited to get all my new affiliates on board! Thanks LeadDyno

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