Aug 03, 2015
on
Bigcommerce
Love it! - updated 10/23/20 - this app is still my most valuable app (best roi - return on investment) and my customers love it. For stores who have products which go out of stock then back in stock - this is a absolute MUST HAVE. Best part is I can see how many people are interested and that helps me decide if I need to increase/decrease my order for the products too. I have suggested including a box so people can specify how many of a product they are interested in as that would also be very helpful. I can also personalize my email which customers receive (I saw the one star review - they may not know if only automatically checks twice a day - I actually like that features because if I have many items which came on the same day I can update all so they get emails for all items at the same time - I update all items then manually click to update and send emails at a time I like)update 2/9/18 - This is still the best investment I made in 10 years for apps added to my store. Since I am looking at moving looking to Stencil I contacted the app manager thru the contact form on their website (BC's contact form is not always functional) and he replied quickly as usual. Per Mike absolutely yes, this app works on Stencil as they were of the first apps to integrate with Stencil, the information left in the reviews is incorrect about issues with Stencil/Big Commerce. I was glad to post that in my update as InStockNotify has been excellent for us. (Those who know me know I tend to be overly critical and long-winded - so please know, it takes a lot for me to given any app etc 5 stars)4/27/16 Had this app for 8 months nowI just received in a large shipment of items that were out of stock yesterday. I updated my store late last night and this morning I already have 9 orders directly from InStockNotify notifications. Some notification requests were 4-5 months old, I am shocked they were still interested. The best part is I did nothing, I am still amazed one app can actually bring back that much business to my store. Note: At no charge they added script so that when I added the words "Retired" or "No Longer Available" to the availability field the notify when in stock box does not appear. I just had to let them know what wording would indicate items out of stock I wanted to exclude. Very nice people to deal with too.(previous review below)
It has now been 2 months since my original review below.
I am still amazed how many people use this feature and how simple it is. It also lets me know how many people who received a notification "opened" their email. It has already paid for itself, especially since our competitors usually get their backorders at the same time we do, it's a way to get them to our website to purchase first. I think people like the simplicity and lack of having to create a email, make a phone call etc. I still love it and with over 40 people on my notification list, it's obvious my customers like it too!
(Original review below)
I've had a store for a few years now, not very long with BC but many years on a previous platform and have tried a few apps. Normally I will not give a (positive) review until I have had at least 6 months experience with an app.
Within a few hours of installing it I had our first request, then a 2nd request from one of our customers who also placed a very large order but we were out of 1 item. I just put several items coming soon on our website yesterday and already have a notifyme request.
I had one issue - the button was showing up on pages I had the availability showing as "No Longer Available" (which their system normally looks for and the button will not show up on those pages). This was due to my customizing on my website. I contacted them via email, on the weekend and the app was updated for my particular website within a few hours. Amazing!
My only initial holdback on trying this app was the monthly fee. In my case I can already tell, we are going to gain or keep more customers as a result of this. I like that it does not request a customer's name (so it feels less invasive) and that I can download a report with the email address and what the customer is waiting for. The best part though is it works correctly and the customer service is outstanding.
For us, it's a great alternative to offering the ability to pre-order when who knows when the item will arrive. It is also much more efficient than our manual system, which requires much more effort on the part of the customer and ourselves.
This is the first app/software I do not feel the need to wait out the full trial period and do not feel the need to wait until I have had it for at least 6 months before offering any postive review.
I am excited about this one! (I'll try to remember to update after I have had this app for 6 months - if you do not read anything else from me, trust me, it means I have no complaints to speak of).