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Customer reviews: InStockNotify

Develop by freshdesk.com

Reviews (47)

Overall rating
4.5

What Merchants Think

Merchants generally have a positive view of "InStockNotify" based on customer feedback. The app is praised for its simplicity in setup, effectiveness in increasing sales, and strong support service. Many users view it as an essential tool for managing stock notifications efficiently and helping capture sales that might otherwise be lost. However, some users have noted issues with pricing and occasional bugs, particularly relating to integration with certain ecommerce platforms.

Key Strengths

  • Easy to set up and use
  • Significant return on investment (ROI)
  • Responsive and helpful support team
  • Efficient at automating stock notifications, reducing manual customer inquiries
  • Useful for inventory management and understanding customer demand

Common Concerns

  • Occasional bugs and integration issues, especially with newer themes
  • Pricing perceived as high by some users
  • Some features, like email notifications or reporting, need improvement
  • Concerns about automatic email timings and customer confusion

Final Thoughts

Overall, "InStockNotify" is well-received by merchants who appreciate its straightforward functionality and effectiveness in boosting sales and managing inventory. Despite some concerns about the cost and technical glitches, its benefits in automating the stock notification process and supporting customer communication are widely acknowledged, making it a valuable tool for ecommerce businesses.

bry...com

Feb 07, 2025  on Bigcommerce

Easy to Use with Helpful Support Staff - Set up was simple and the program works as advertised; support is extremely helpful and responds quickly. Highly recommended.

bri...com

Mar 15, 2022  on Bigcommerce

Fantastic Tool - Love this app! Hate going out of stock on a product but so glad this app is here for when we do. Easily recommended!

pau...com

Dec 30, 2020  on Bigcommerce

Must Have - This is a must have for any Big Commerce retailer. It will pay for itself many times over. Once it is set up (which is easy), you dont have to do anything else. Plus, support is responsive if you need it.

roh...com

Oct 29, 2020  on Bigcommerce

5-stars for both functionality and support - Mature and robust solution for stock notification management, and the best in its class for simplicity, functionality, and stability. Responsiveness and support from the developer is genuinely unparalleled. This app needs to be in every online retailer's toolbox.

amy...com

Oct 27, 2020  on Bigcommerce

Great App for Stock Notification - Customers used to constantly ask when our unicycles or other products would be back in stock. Now they can sign up for notifications and know that once they receive that email, they can go ahead to order what they have been waiting for. The notifications go right out once we update the inventory so we know we do not have to email anyone to let them know we have stock back. The orders start coming soon afterwards! We just loaded it into the site and let it do it's job!

ted...com

Oct 26, 2020  on Bigcommerce

Best ROI I could ask for without any input from me - I love this app with my Big Commerce store. I used to get emails asking when items would be back in stock and it would take me time to respond. Now the customer signs up to be notified when his item will be back in stock. It is litterly mionutes between when I update my onlne inventory and orders start comeing in. This is the best app I have and I don't have to do anything except fill orders.

sal....uk

Oct 23, 2020  on Bigcommerce

Worth every penny - A must have app. It's extremely efficient, well thought out and offers excellent ROI. A perfect match for businesses with large product catalogues or regularly out of stock lines. The service support has also been top notch, being quick to respond to enquiries and development requests.

oll...com

Oct 23, 2020  on Bigcommerce

Does what it says on the tin - We like this app - it does what it says, with no fuss. It just works.

jam....uk

Oct 23, 2020  on Bigcommerce

Very good addition to website - It just works, set it up and leave it to do it's thing. Well worth it, thoroughly recommended.

lar...net

Oct 23, 2020  on Bigcommerce

Does exactly what it's supposed to do - It works, it's easy to use, has all the features and information you need.

bri...com

Sep 16, 2020  on Bigcommerce

Terrific App - Oustanding Features and Support! - We have tried other in stock apps out there, but this one is absolutely the best. It has the most features, and outstanding prompt support. My staff love to use InStockNotify to help pinpoint which products to buy first, and the ability to collect registrations on variants is awesome. There are other apps, but none with this level of features. You also have the ability to send emails based on the quantity of product received, so if you have 100 registrations for a product, and you only get 30 in, you don't have to lose all your registrations trying to sell the 30. Don't walk, run, and try the 14 day trial. We paid for six months of premium in the first two hours of use.

sof...com

Aug 19, 2020  on Bigcommerce

Outstanding App and Customer Support - We have been looking around for a solution for out of stock product notifications during the pandemic (part shortages all around), and InStockNotify is exceeding our expectations. Support helped us with excluding specific products on our Blueprint theme within minutes of sending the help request. The setup was super simple - no issues whatsoever. Highly recommend!!

cad...com

May 26, 2020  on Bigcommerce

Incredible! - This top-notch app is a revenue-generating engine all on its own. Highly recommended. Easy to setup & easy to manage. If there was a "Best App of the Year" award, it would win.

ste...com

Apr 27, 2020  on Bigcommerce

Slam Dunk. Great ROI. Great support. - We recently migrated a large and mature store from Volusion to BigCommerce. InStockNotify is now an essential part of our business model and marketing The support has been remarkable for such an inexpensive app. It works perfectly on our site. It will automatically send thousands of opt-in highly focused emails in the first year. And our customers love us for offering the service.

chr...com

Feb 21, 2020  on Bigcommerce

Best App Ever - Great for customer communication, and saves our customer service team so much time!

sha...com

Feb 20, 2020  on Bigcommerce

Great App - This is an amazing app. It's extremely simple to setup and is pretty much set and forget. We had a few specific requirements regarding when the app should check for inventory changes and their team updated it for us very quickly. We also had specific items we didn't want it to show for. They also helped us with this very quickly. I highly recommend the product.

car...com

Feb 12, 2019  on Bigcommerce

Amazing APP - SUPER affordable and Great Customer Service - We were looking for some way to easily e-mail customers when products came back in stock - it was getting to be cumbersome and many times we simply dropped the ball because we have over 5000 items (managed automatically with e-product plug) and cannot possibly keep track of all of them for particular customers. We installed In-Stock Notify in about 1 minute - super easy, and super user friendly. Just at a glance, I am positive that we were able to save over 2K in sales in the first two weeks! Mike at In-Stock Notify has been incredibly responsive via e-mail and we are definitely happy happy campers with this App. Highly recommend

chr...com

Mar 23, 2018  on Bigcommerce

Our No. 1 app we use for Bigcommerce - We initially used this on Blueprint and now using it on Stencil with no problems. This is hands down a MUST HAVE APP when using Bigcommerce and you have stock fluctuations. We have had the app installed for 2+ years and the ROI has been totally worth the install and monthly fee on our 2000+ inventory store. The features are perfect with complete customisation of email templates to fit your brand, to being able to drip feed emails to customers when the number of notifications is more than the inventory level. Added bonus is you can email customers if deleting a product so you can then recommend and alternative product, or simply apologise for the inconvenience. I really hope to see other apps from this developer in the near future.

van....au

Feb 19, 2018  on Bigcommerce

Essential app - This is an essential app for our store. We were using another one for a few years, but I was never super keen, and then it stopped working altogether with our facebook pixel. Their customer service was hopeless, so I looked around for an alternative. I had read that Instock Notify doesn't work with Stencil, but a quick email assured me that it does. Seamless integration, absolutely no problems at all. Excellent, fast customer service when I had a few questions about features. This app is very easy to navigate, works intuitively, and there are some great features like being able to email a customer that we're no longer stocking a product, and it deletes the notification (plus you can personalise that email very easily before you send to a customer). It really helps with stock ordering, too - as it's easy to see what customers are waiting on. Great for customer communication, and saves our customer service team so much time! Highly recommend this app!

admin

Feb 22, 2017  on Bigcommerce

must have - absolutely a must have for your eComm store. Set it and forget it, or use the data to determine customer demand. It could us a little UI/UX updating but it does what it needs to at an affordable price

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