What Merchants Think

The "Hike POS" app receives mixed feedback from merchants. Users appreciate the app's ease of use and integration capabilities, particularly its compatibility with BigCommerce. However, there are significant concerns regarding customer support and specific functionality limitations, which impact the overall satisfaction of the service.

Key Strengths

• Seamless integration with BigCommerce.
• Ease of use and quick setup process.
• Effective real-time sync of inventory with websites.
• Responsive customer service during the trial period.

Common Concerns

• Slow and unresponsive customer support, limited to chat and email.
• Lack of compatibility with North American label sizes and formats.
• Issues with inventory management and reporting accuracy.
• Technical support inadequacies leading to unresolved issues.
• Additional costs and limited access to full features.
• Glitches in user interface impacting efficiency.

Final Thoughts

"Hike POS" offers useful features for merchants, especially those using BigCommerce, but the app's effectiveness is marred by customer service and technical support challenges. While it meets the basic needs for some users, those requiring extensive customer support or operating in North America may find it lacking. Consequently, merchants might consider alternative POS solutions that better address these areas.