Easy to use POS with Poor Customer Support - Overall, I have been pleased with hike. But they are lacking when it comes to customer support. The only way to talk to support is through chat since they do not offer any phone support. I find their chat support to be slow and unresponsive. I agree with one of the other reviewers below, the labels are not compatible with US sizes.

Works perfectly - There are two ways to setup the sync between BC and Hike. After setup the sync all products sync to Hike perfectly, in my case I export the products from the old Lightspeed onsite POS, for me the best POS ever ... but now everything change with the cloud POS that's why I changed, once I import products to BC, my file had some errors or duplicate codes etc... that's the point that you need to be accurate, because made me a headache because Hike also need the right information fields to sync. Whatever HIKE sync perfectly, orders from BC go instantly to Hike, stock and product information as well. The pictures is better manage in BC side and then a picture with less resolution come to Hike .... Hope can help my review

Not compatible with North American retail systems - I have had Hike since I launched my shop because it was the only affordable solution I could find that did the basics of what I needed. I was willing to overlook the small things at the time. However, I've since realized that in order to print barcode labels you either a) need a Dymo labelprinter or b) need to have A4 size label sheets. I cannot get A4 size label sheets in Canada. I've mentioned this several times to their support when they ask me and they just tell me that they aren't planning on adding support for american letter size labels any time soon. One told me that he found the A4 labels on Amazon but I can't find them except for exorbitant prices. I am looking for an alternative solution now.

I wish I could rate it a -1 - We had this program for over a year and anytime we had any sort of issue the tech support would send a link. Inventory NEVER reported correctly and we oversold multiple of times. Again you would try to get tech support and they told me to go thru every order and see were they missed the inventory!! Are you kidding me! I would NEVER recommend this company...I would rather use BC for tracking inventory than Hike!!

Support staff need way more training - I use this App in one of my retail spaces, it use to send sales details back to BC. I had issues and contacted Hike support only to be told Hike doesnt send sales details to BC.... I'm like WTF? I dont know how long he had been working there but insisted I show him. So I did... I was right, he was wrong. Just one example of many painful experiences. I wont be renewing my subscription when there are so many better options on the market. BC needs to add a free POS the same as spotify.

Frustrating - Not very good POS Actually Bigcommerce need to provide free POS system like shopify provides. we have to pay $50 a month and does not have a full access to features. very slow in processing things.

HIKE POS - We've been trying to use HIKE for many months- but buyer beware- it's not free and there is a recurring monthly bill $120/mo CAD. It's a clunky system with very slow customer service- you can only chat for help and "tech support" is slow to fix issues- and there are plenty. Have a big inventory? Want to do counts? Good luck- especially if you have Hike, BC and quick books integrated- Hike is horrible. Need great reports that are accurate- well it's pretty limited. The cash register is only so so in functionality, usable but not great.

So frustrating - We've been using Hike since October (currently end of June) and we STILL haven't worked out all the kinks. Each day, some other limitation to the software arises and makes our life far more difficult than it should be. We have invested countless hours in "making Hike work" but it just doesn't. Here is a short list of the functionality that may be necessary to your store (like it is ours) but Hike does not offer:1) Ability to mass edit certain fields with an export/import process. Certain fields (Categories for example) are not editable via an export/import, and you are relegated to editing each product individually if you want to move around category hierarchies.2) The integration with BigCommerce is clunky and the data doesn't always match up perfectly with that in BigCommerce. Lesson learned - if you are creating a new store from scratch, add all your products to BigCommerce FIRST, then let them sync over to Hike. Vice Versa is a nightmare of limited data syncing.3) Do not use Hike under any circumstance if you perform maintenance or repairs on products. Work Order functionality is horrendous (Parked Invoices mess with End-of-Month accounting).4) The UI, while Ok at first, has several glaring issues. All of them minor, add up to an exceptionally convoluted and messy user interface. For example, when editing a product, you click the product you want to edit (let's say we want to edit the SKU), you edit the SKU, and lo and behold, there is no submit/save button anywhere. You have to scroll the page down for any submit button to even display on the screen. Again, this is minor, but little issues like this build up over time increasing your management time of the software, and not managing your business.5) Monthly accounting is awful. Rarely do numbers match up from what we actually brought in for the shop. Each month it takes me roughly two hours of work just to get the basic accounting numbers we require to meet our tax commitments by law. We had to set up an internal "lingo" just to coordinate between the users in order to determine what sales were taxable, which sales were tax-exempt, etc. If you have anything tax exempt (government sales/service, etc.) DO NOT USE HIKE. You will regret it each month when I try to organize what was taxable and what wasn't and why.6) Hike offers import/export functionality using CSV (Comma Separated Values) files (Excel generally is used to edit these files). However, if any part of your product name, descriptions then all your data will get corrupted. We've had this happen several time until I was FINALLY (after six months of complaining about it) told that you can upload a standard Excel spreadsheet (XLSX or XLS file format) for imports. Each time an import was done using CSV files, data was corrupted, prices were altered for THOUSANDS of products, and required HUNDREDS of hours of repair work. Only to be told six months later that we never had to go through any of this because there were ways around it.7) This leads me to the biggest and most glaring problem with Hike. Customer service is AWFUL. The customer service representatives are ONLY available through chat or email (which is still actually chat). You cannot call them. You cannot talk to a real person at any time. You only get people "behind-the-screen" which are clearly limited in their ability to service issues. Nearly every time I have contacted them, our problems are "escalated" to the tech team, where, in the nine months we have been using this software, has only resulted in a SINGLE beneficial outcome to our Customer Service inquires. At one point I was so frustrated I asked to SPEAK to a real person. I had to go to an online form and fill out a request to have one of their REAL PEOPLE call me. That never happened. The time frame where they said they would contact me came and went, with no contact whatsoever.Most of these "complaints" could be considered minor by many, but they add up quickly, adding more and more time we have to invest just to manage the back-end of the business. This is time better spent with customers, on the sales floor, or performing service on customers gear. Hike has taken a simple process and made it overly specialized just in order to try and accommodate a wider variety of people. No single function (or lack of function) breaks the system. But all the issues combine to make a system that added time and costs to our business where it didn't need it.Try something else. Hike might work great for you, but it doesn't for us, and the major issues addressed above make it difficult to invest your money into something as fundamentally flawed as this POS (double entendre intended).

Very Slow to Resolve issues - While the Hike team responds within minutes 24/7 they are actually extremely slow to resolve the actual issues and if you are located outside of Australia and using the system in anything but its default configuration the issues are plentiful. I held off posting a review to give them time to deal with issues first, it has been 4.5 months and we still have outstanding issues that effect our ability to operate our business. I am sure it works well for basic needs but our needs are far from basic and for us it has been nothing short of a disaster.

No, you're Awesome Hike! - I have been using the BC platform for a number of years and have always found it to be the most user friendly out there with the exception of one major factor, offering a POS solution. Well the wait is over and can I say it has been well worth the wait. Hike is easy to use and you can be up an running within minutes and if you get stuck, I question whether there is a quicker responding customer service team, I have never experienced anything like this before. In my case, I made an error during set up and they had it rectified for me behind the scenes and most importantly (for the customer, me.. they followed up to ensure it was working from my end). It has so many more features inbuilt than just being a register and they seem to be constantly adding more. Anyone in the market for a cloud based POS system definitely needs to take a very serious look at Hike.. "Done! You're AWESOME"