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Customer reviews: Fera Reviews

Develop by fera.ai

Reviews (44)

Overall rating
4.8

What Merchants Think

"Fera Reviews" is highly praised by merchants for its ease of use, seamless integration, and flexible customization options. The app is recognized as a user-friendly platform that offers a vast array of features tailored to enhance customer engagement and increase conversion rates. Merchants have specifically appreciated the excellent and responsive customer support provided by the Fera team, which is noted as a key factor in their positive experiences.

Key Strengths

  • Easy installation and setup with minimal need for coding
  • Excellent customer support that is quick and effective
  • A wide range of customization options and widgets
  • Affordable and transparent pricing model
  • Comprehensive feature set, including photo and video reviews without additional costs
  • Effective at boosting conversions and providing valuable customer insights

Common Concerns

  • Difficulty in acquiring photo reviews compared to other platforms
  • Issues with photo display sizes
  • Some users experienced initial setup errors, like 404 errors
  • Requests for additional features, such as social media sharing capabilities

Final Thoughts

Overall, "Fera Reviews" is regarded as a top-notch app by many merchants, especially those operating on platforms like BigCommerce. Its usability, supportive customer service, and cost-effectiveness make it a popular choice for small businesses aiming to increase customer interaction and sales. While there are a few areas for improvement, the general consensus highlights the app as a highly recommended and reliable tool for managing customer reviews.

spa...com

Jan 05, 2021  on Bigcommerce

Fera App - Just installed and its working "pretty" well. Some hiccups with auto placement in my theme, but otherwise ok.

dan...com

Oct 27, 2020  on Bigcommerce

404 Error - Spent 20 minutes trying to install and set up this app, but I kept getting a 404 Error and it kept trying to open new windows. Sad, as it seemed like a great app.

chr....nz

Oct 11, 2020  on Bigcommerce

Great App - Great Customer Service - Fera, Jay and the team have been really great in helping us implement and activate the app. It has helped us increaase conversions across a wider range of skills and we have not even touched the surface of what this could do yet/Great for reviews, great for conversion and a willing team that is always there to help - what more do you want? I looked for ages for the right app and compared to some of the big names but this by far out performs them.

inf....au

Jul 30, 2019  on Bigcommerce

The Best app & staff ever! - OMG! I cannot explain in a few sentences how great this app is, and what amazing people are behind it! I needed some help today and the service I received from Kopila was spectacular! These guys are just next level! Highly recommend it!!!! Thank you, Emilia.

n.e...com

May 28, 2019  on Bigcommerce

Superb Software - I started using this software a few months ago. It has been working great, but there have been a few bugs. In an effort to increase my conversion rate, I have about 9 skills in use. I am A/B testing:1) Shows social proof popups for recent orders and add to carts.2) Display some trust-boosting icons below the checkout button to increase conversions.3) Keep the add to cart button visible (sticky) on mobile devices.4) Product reviews as Notification5) A countdown of the time left to buy a product in order to get it by the soonest delivery date.6) Show low stock warnings, current viewer counts, and recent purchase counts.7) Display a timer in your shopping cart that counts down to 45 min 8) Show testimonials under the shopping cart.9) Some nice content that appears under the order summary total sectionEach one of these skills can run continuous or you can set up a A/B test. You can make your own A/B test with very little HTML/CSS knowledge, or you can choose from the library of prebuilt skills that require NO programming knowledge to set up. I had a few bugs, the support was eager to fix, and within a business day, had everything working. The value of conversion optimization test that this software can provide is unparalleled for its price, ease of use, and versatility.

dom...com

Dec 26, 2018  on Bigcommerce

Immediate conversion boost, great customer support - Love this app, it's kept our conversion at double or even sometimes triple what it was before we started using Fera, super easy to use, and their customer support is top-notch. A+!

Oct 25, 2018  on Bigcommerce

Great Customer Service - Even Better App - Had questions with how to use the app. Called Fera AI, they were able to help in seconds, even got help at midnight. Great team. Have seen increased spends in revenue within the last week already. A+. Highly recommenced!

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