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Customer reviews: Fera Reviews

Develop by fera.ai

Reviews (44)

Overall rating
4.8

What Merchants Think

"Fera Reviews" is highly praised by merchants for its ease of use, seamless integration, and flexible customization options. The app is recognized as a user-friendly platform that offers a vast array of features tailored to enhance customer engagement and increase conversion rates. Merchants have specifically appreciated the excellent and responsive customer support provided by the Fera team, which is noted as a key factor in their positive experiences.

Key Strengths

  • Easy installation and setup with minimal need for coding
  • Excellent customer support that is quick and effective
  • A wide range of customization options and widgets
  • Affordable and transparent pricing model
  • Comprehensive feature set, including photo and video reviews without additional costs
  • Effective at boosting conversions and providing valuable customer insights

Common Concerns

  • Difficulty in acquiring photo reviews compared to other platforms
  • Issues with photo display sizes
  • Some users experienced initial setup errors, like 404 errors
  • Requests for additional features, such as social media sharing capabilities

Final Thoughts

Overall, "Fera Reviews" is regarded as a top-notch app by many merchants, especially those operating on platforms like BigCommerce. Its usability, supportive customer service, and cost-effectiveness make it a popular choice for small businesses aiming to increase customer interaction and sales. While there are a few areas for improvement, the general consensus highlights the app as a highly recommended and reliable tool for managing customer reviews.

hel...com

Jan 24, 2023  on Bigcommerce

Very Disappointing - This app is just terrible at getting reviews. When we were on Shopify, we had an app called LOOX that was outstanding. We got reviews with photos almost every single day with a simple $25 incentive if customers added a photo. Since we moved to BigCommerce, and cannot use LOOX, we tried Fera for 6 months. The setup is very similar and it seems like it would be similar but our reviews dropped from getting them every day to getting them maybe once or twice a month. Almost nobody submitted photos. Even when I sent the customer a reminder that if they submitted a photo they would get a code. Crickets. The other thing about Fera is that the photos display very small. I'm in search of a different review app but I've wasted 6 months testing Fera.

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