Taranker.Com Logo
Fera Reviews logo

Customer reviews: Fera Reviews

Develop by fera.ai

Reviews (44)

Overall rating
4.8

What Merchants Think

"Fera Reviews" is highly praised by merchants for its ease of use, seamless integration, and flexible customization options. The app is recognized as a user-friendly platform that offers a vast array of features tailored to enhance customer engagement and increase conversion rates. Merchants have specifically appreciated the excellent and responsive customer support provided by the Fera team, which is noted as a key factor in their positive experiences.

Key Strengths

  • Easy installation and setup with minimal need for coding
  • Excellent customer support that is quick and effective
  • A wide range of customization options and widgets
  • Affordable and transparent pricing model
  • Comprehensive feature set, including photo and video reviews without additional costs
  • Effective at boosting conversions and providing valuable customer insights

Common Concerns

  • Difficulty in acquiring photo reviews compared to other platforms
  • Issues with photo display sizes
  • Some users experienced initial setup errors, like 404 errors
  • Requests for additional features, such as social media sharing capabilities

Final Thoughts

Overall, "Fera Reviews" is regarded as a top-notch app by many merchants, especially those operating on platforms like BigCommerce. Its usability, supportive customer service, and cost-effectiveness make it a popular choice for small businesses aiming to increase customer interaction and sales. While there are a few areas for improvement, the general consensus highlights the app as a highly recommended and reliable tool for managing customer reviews.

adm....au

Oct 04, 2024  on Bigcommerce

Great App - Amazing app and easy to use. Support is great and nothing is too much trouble. Love it.

nes...com

Jul 08, 2024  on Bigcommerce

Great app! - Easy to install without the need to customise theme files, great features, and affordable pricing! Fantastic technical support too.

ste...com

Jun 26, 2024  on Bigcommerce

Great app! - I've used a handful of different review apps and this has been my favorite for ease of use and customization!

sup....co

Jun 05, 2024  on Bigcommerce

So easy and powerful! - We are moving from Etsy to BigCommerce and this app is wonderful. Easy to install (no coding required), fast and easy to use!

hdz...com

Sep 12, 2023  on Bigcommerce

I did this for the free 1 year - so far it is looking very nice and easy, i had 100s of review transferred over in an instant and there is a lot of editing options. i havent used it more than a few minutes but apart from having to pay to get more than 10 free reviews a month, it seems like a top notch site for this type of service,

chr....uk

May 09, 2023  on Bigcommerce

Very affordable reviews option - So far, so good. Just moved over. Lots of help from live chat. Moved over from review.io and saved a lot of money without loss of functionality.

ben...com

Mar 09, 2023  on Bigcommerce

OMG! Just what I was looking for! - I quit working at my other company because they weren't using reviews...and I started my own, and got Fera into the mix! Interface is modern and clean and simple to set up and use! Support is AMAZING (I wanted something custom done with my reviews and they were able to do it in a snap!)!! Will tell all my friends to use Fera, and I'm a HAPPY customer!!!I tried using Stamped, but it didn't have all the functionality that Fera does...and Fera's pricing is MUCH more straightforward (seems more honest than Stamped...)!

hel...com

Jan 24, 2023  on Bigcommerce

Very Disappointing - This app is just terrible at getting reviews. When we were on Shopify, we had an app called LOOX that was outstanding. We got reviews with photos almost every single day with a simple $25 incentive if customers added a photo. Since we moved to BigCommerce, and cannot use LOOX, we tried Fera for 6 months. The setup is very similar and it seems like it would be similar but our reviews dropped from getting them every day to getting them maybe once or twice a month. Almost nobody submitted photos. Even when I sent the customer a reminder that if they submitted a photo they would get a code. Crickets. The other thing about Fera is that the photos display very small. I'm in search of a different review app but I've wasted 6 months testing Fera.

nra...com

Nov 04, 2022  on Bigcommerce

Great app - Bigcommerce applications are in general really hard to use but this one is really easy and will make you spare times

thc...com

Sep 19, 2022  on Bigcommerce

good app and helpful - They are very helpful when I transfer my store from shopify to bigcommerce. The app has great potential been using it since day 1! love all the widgets for the site and reviews!

chr...com

Sep 01, 2022  on Bigcommerce

Really excited to get this app put to use - Tons of features, intuitive layout and great instructions for learning from scratch. I have a custom template and everything seems to drop in perfectly. Seems like its going to be a fantastic addition to my store.

jul...com

Jun 14, 2022  on Bigcommerce

So far, so good - I switched to Fera after almost 2 years of way-too-frequent technical issues and steadily declining support with Yotpo. So far, so good with Fera. Customer and technical support has been excellent so far. No issues with the reviews on my site. I love the ability to accept photo and video reviews at no extra cost. Would like to see a social share feature with Fera, which Yotpo has, but that's not a huge issue. Overall, I am super pleased and frankly, thankful, to have a great service like Fera at a reasonable price that I can afford as a small business.

ema...com

Jun 01, 2022  on Bigcommerce

Usefull APP - On Bigcommerce it's hard to find great working app for specially reviews for your website. Fera App did amazing job by developing this app that gives you a lot of options to make your website more trustworthy and great look. 5 star

inf...com

May 04, 2022  on Bigcommerce

Amazing App - This app has been everything I needed for reviews. It is the best review app on bigcommerce. Also if you need any help or anything changed just click the chat like I did and someone will answer asap. Stamped took 2 weeks to answer me after I sent serval emails for help. Fera 5 Stars for sure

sal...com

Mar 20, 2022  on Bigcommerce

A truly unique powerhouse of an app! - Been selling on Bigcommerce for ~8 years, and haven't found an app quite like this one. It's loaded with features, and super easy to use. Highly recommend!

sev...com

Nov 23, 2021  on Bigcommerce

After Yotpo nightmare.... - This app, the service and the pricing is a dream! Suffered years through Yotpo's clunky app and subpar service -- so thankful for Fera at the moment and hope the service continues to be this fantastic!

sup...com

Oct 10, 2021  on Bigcommerce

EASY TO USE WITH MOST OF THE REQUIRED FEATURES - Fera has clean and simple interface without compromising on features.

jas...com

Oct 07, 2021  on Bigcommerce

Fera is a Necessary tool for eCommerce Marketers - Fera has a huge suite of tools that influence shopper behavior. The platform give you full control of all the mirco engagements on your customer's journey to purchase. Highly recommend.

tho....uk

Aug 02, 2021  on Bigcommerce

So many features - Great App. I used Fera previously and since reinstalling on our site it has been much improved, with a new interface etc. So many features!! Would highly recommend.

hdi...com

Apr 27, 2021  on Bigcommerce

Fantastic Shipping countdown timer for Bigcommerce - I had a countdown timer on my product pages before. One of those timers like you see on that big marketplace. You know the order within the next 3 hours and 32 seconds and get delivery by day? So I broke my script that I had found last year and installed on my Bigcommerce site. I really couldn't find it again and was scouring the web for a new script that actually worked. Then, just as I was about to give up, I found this app! within 3 minutes, I had a new countdown timer on my product pages but this one was so much better. This one allows me to select the days of the week for shipping and delivery, it even allows me to specify different shipping times for remote locations and islands. Best of all, with this app, one widget, the countdown widget is free! what else can I say other than 5 stars! HIGHLY RECOMMENDED!

Scroll to Top