Customer Service - Support team is top notch. Respond quickly to support tickets and have been very helpful in resolving issues/providing assistance when needed.

Absolute WORST customer service - We were trying to add FastSimon to our store and did a number of phone calls with them to get details about their enterprise plan. We agreed to a $30,000 a year plan and signed a contract. WE NEGOTIATED AN OPT OUT CLAUSE. Everyone make sure you do this because they try to lock you in for a year. They promised help with implementation and set up. We have our own developer and he went ahead and asked some basic questions to get this set up and the FastSimon team disappeared. We of course opted out of our contract. If you need to integrate to a custom theme, do not waste your time because these guys are a joke when it comes to customer support.

Great pricing, support, and UI - Fast Simon has much better pricing than a lot of other search platforms I've looked into, and as far as I can tell no reason to pay the extra. Fast Simon works great with BigCommerce, was easy to link and easy to customize different search results where necessary. We have had a couple minor issues or bugs, but the Fast Simon support team is always quick in their response and fixes.

Highly Recommended - We can't say enough good things about Fast Simon. Out of the box, the integrations they provide are ideal for most ecommerce companies. We got up and running in a few hours, and support was always there to point out any nuances we missed. Their documentation is thorough, and they also offer to show you demos or walkthrough the platform after signing up. We haven't ran into any issues they or our developer couldn't resolve within 24-48 hours. All-in-all, this is an excellent application from a great company.

Highly Recommended - We can't say enough good things about Fast Simon. Out of the box, the integrations they provide are ideal for most ecommerce companies. We got up and running in a few hours, and support was always there to point out any nuances we missed. Their documentation is thorough, and they also offer to show you demos or walkthrough the platform after signing up. We haven't ran into any issues they or our developer couldn't resolve within 24-48 hours. All-in-all, this is an excellent application from a great company.

Excellent App / Excellent Tech Support - We have been using Fast Simon for 4 years and are extremely pleased with not only the platform, but the technical service and support. The APP is super easy to install and manage. Changes or modifications are easily done on the fly and anytime we have an issue, their tech team is on the issue immediately. If you are looking for a easy to use and effective Search and Personalization APP, FAST SIMON is the one.

Makes optimizing site search profitable - Fast Simon is great — they have great technology, if you have a decent amount of traffic and utilize site search, this app is super powerful in helping serve up the correct products, TO the correct people, at the correct time. We love it.

Makes optimizing site search profitable - Fast Simon is great — they have great technology, if you have a decent amount of traffic and utilize site search, this app is super powerful in helping serve up the correct products, TO the correct people, at the correct time. We love it.

Powerful features and helpful support team - There are lots of helpful features from the app which can meet the store owner's different requirements. And their support team is helpful and response quick whenever you have any search app related questions. The app definitely brings customers a great searching experience.

Great search app. - This is a great site search app with great features. the support team is great and they will are very responsive. They will try everything to resolve any issues that come up.