Customer Service - Support team is top notch. Respond quickly to support tickets and have been very helpful in resolving issues/providing assistance when needed.

Absolute WORST customer service - We were trying to add FastSimon to our store and did a number of phone calls with them to get details about their enterprise plan. We agreed to a $30,000 a year plan and signed a contract. WE NEGOTIATED AN OPT OUT CLAUSE. Everyone make sure you do this because they try to lock you in for a year. They promised help with implementation and set up. We have our own developer and he went ahead and asked some basic questions to get this set up and the FastSimon team disappeared. We of course opted out of our contract. If you need to integrate to a custom theme, do not waste your time because these guys are a joke when it comes to customer support.

Great pricing, support, and UI - Fast Simon has much better pricing than a lot of other search platforms I've looked into, and as far as I can tell no reason to pay the extra. Fast Simon works great with BigCommerce, was easy to link and easy to customize different search results where necessary. We have had a couple minor issues or bugs, but the Fast Simon support team is always quick in their response and fixes.

Highly Recommended - We can't say enough good things about Fast Simon. Out of the box, the integrations they provide are ideal for most ecommerce companies. We got up and running in a few hours, and support was always there to point out any nuances we missed. Their documentation is thorough, and they also offer to show you demos or walkthrough the platform after signing up. We haven't ran into any issues they or our developer couldn't resolve within 24-48 hours. All-in-all, this is an excellent application from a great company.

Excellent App / Excellent Tech Support - We have been using Fast Simon for 4 years and are extremely pleased with not only the platform, but the technical service and support. The APP is super easy to install and manage. Changes or modifications are easily done on the fly and anytime we have an issue, their tech team is on the issue immediately. If you are looking for a easy to use and effective Search and Personalization APP, FAST SIMON is the one.

Makes optimizing site search profitable - Fast Simon is great — they have great technology, if you have a decent amount of traffic and utilize site search, this app is super powerful in helping serve up the correct products, TO the correct people, at the correct time. We love it.

Powerful features and helpful support team - There are lots of helpful features from the app which can meet the store owner's different requirements. And their support team is helpful and response quick whenever you have any search app related questions. The app definitely brings customers a great searching experience.

Great search app. - This is a great site search app with great features. the support team is great and they will are very responsive. They will try everything to resolve any issues that come up.

Greatly improved our search appearance and efficacy. - We'd been using the default BigCommerce search for several years, but kept running into issues. Implementing the FastSimon app was one of the best decisions we've made for our storefront - it's improved the appearance of our search with pictures in auto-correct, and offers deep customization and reporting on the backend. We had to do some tweaking through the management console, but this is one plug-and-play app that's pretty powerful.UPDATE 7-31-23: We still love FastSimon. Just install it already!

Good app, but communication with the team leaves a lot to be desired - Fast Simon came highly recommended by our development team. Our initial dialogue with Jeff was pleasant and informative. The app offers a lot of features and customizations, and is more powerful than BigCommerce's native search. We signed up for their Growth plan because our dev work, which involved heavy customizations, happened in our sandbox store. Growth plan offers REST API, which was what we needed for data sync.Now, fast forward a couple of months. At the end of our website development, I sent an email to Fast Simon support team to downgrade our plan. Justin from the Enterprise Account Management team responded, and I used his calendar link to schedule an appointment. Came the meeting time, my colleague and I joined the meeting and waited for 15 minutes. No one from the Fast Simon side showed up. Nor did we get an email to reschedule. I emailed their support team back and explicitly stated that I’d like a downgrade. Per their support team, apparently Justin thought there was no meeting as I did not reply to their ticket. Then, moments later, I got a voicemail from Justin saying he sat in the meeting and did not see anyone. At that point, Fast Simon has broken our trust. If you missed the meeting, simply say you missed it and reschedule. Simple as that. I sent a reply to the open ticket, and there was neither followups nor resolutions. Again, it’s a good app with a lot of capabilities. But jumping through hoops to get a downgrade (and not getting it after all), and being told different things by their team was unacceptable.

Impressed - Support has been very responsive, and the development team has been quick to resolve issues. They have provided feature demos to help us better understand the capabilities. Overall we are happy with the product and pricing. We are looking forward to further improvements specifically with product variants.

Perfect for us - The app works great and is ever evolving. We love the support team and all the amazing features. The case by case support has been truly phenomenal. Every time something comes up, their team is very responsive and helpful. They are also constantly adding new features and keep evolving the app.

Don't reply to support tickets - I've submitted probably 10 requests via chat/support ticket/email and never get a reply. The product is good-ish but certainly is missing critical features

Excellent - The search results are fast and really boost conversion. Customer service is fast and very helpful. Love them!

Great Product. Great support. - boosts conversion. whenever i have a question, their support team is right on it.

Great App & Customer Service - I really enjoy working with the Instant Search+ team. We have been using this app since 2018 and have loved the product, updates, reporting, and integrations, AND they are quick to respond if needed.

Great Customer Service & Support - I can't enough about these guys! We are new Big Commerce store and they have been fantastic in making sure we are fully optimized and always there to help with any questions that come up.

Excellent Product and Superior Support - The search features and category page options are extensive and incredibly valuable. The technical support has been extremely timely and responsive. They were quickly able to resolve a few minor theme incompatibility issues which is above and beyond what we would expect from an app.

Great App and Customer Service - Customer Service resolved an issue quickly, but also showed how the app can support our needs better. Plus, was told to schedule a call to go through the features again since there are still so many more ways the app can support our business. This is going beyond and we appreciate it!

Great Service - Installing Instant Search Plus caused some issues on my site, but the service folks were EXCELLENT and resolved my issues quickly. A couple of months later, when there was an upgrade, I had other issues, but once again, they were fixed PRONTO. Can't say enough good things about the customer service.