Good app, but communication with the team leaves a lot to be desired - Fast Simon came highly recommended by our development team. Our initial dialogue with Jeff was pleasant and informative. The app offers a lot of features and customizations, and is more powerful than BigCommerce's native search. We signed up for their Growth plan because our dev work, which involved heavy customizations, happened in our sandbox store. Growth plan offers REST API, which was what we needed for data sync.Now, fast forward a couple of months. At the end of our website development, I sent an email to Fast Simon support team to downgrade our plan. Justin from the Enterprise Account Management team responded, and I used his calendar link to schedule an appointment. Came the meeting time, my colleague and I joined the meeting and waited for 15 minutes. No one from the Fast Simon side showed up. Nor did we get an email to reschedule. I emailed their support team back and explicitly stated that I’d like a downgrade. Per their support team, apparently Justin thought there was no meeting as I did not reply to their ticket. Then, moments later, I got a voicemail from Justin saying he sat in the meeting and did not see anyone. At that point, Fast Simon has broken our trust. If you missed the meeting, simply say you missed it and reschedule. Simple as that. I sent a reply to the open ticket, and there was neither followups nor resolutions. Again, it’s a good app with a lot of capabilities. But jumping through hoops to get a downgrade (and not getting it after all), and being told different things by their team was unacceptable.