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Customer reviews: Fast Simon

Develop by Verified
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Reviews (70)

Overall rating
4.7

What Merchants Think

Merchants' feedback on "Fast Simon" is predominantly positive, with users praising its robust features, ease of integration, and the significant enhancement of their e-commerce search capabilities. Many merchants appreciate its affordability compared to other search solutions and commend its user-friendly interface. However, there are occasional critiques about customer service responsiveness, particularly in more complex or custom implementations.

Key Strengths

  • Superior search functionality, significantly enhancing user experience compared to native options.
  • Customization and flexibility for various e-commerce needs.
  • Competitive pricing with a feature set rivalling more expensive platforms.
  • Prompt and effective technical support in numerous cases.
  • Helpful integration resources and documentation.

Common Concerns

  • Inconsistent customer service experiences, particularly with contract negotiations and specialized setup assistance.
  • Potential issues with communication during support interactions, leading to frustration for some users.
  • Challenges with the need for custom coding, especially for themes needing special adjustments.

Final Thoughts

Overall, "Fast Simon" is regarded as a powerful search and personalization tool that substantially improves e-commerce operations. While most users are satisfied with its capabilities and support, there are occasional issues with customer service that could benefit from improvement. Despite this, many merchants recommend "Fast Simon" for its cost-effectiveness and impactful features.

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Jul 12, 2024  on Bigcommerce

Absolute WORST customer service - We were trying to add FastSimon to our store and did a number of phone calls with them to get details about their enterprise plan. We agreed to a $30,000 a year plan and signed a contract. WE NEGOTIATED AN OPT OUT CLAUSE. Everyone make sure you do this because they try to lock you in for a year. They promised help with implementation and set up. We have our own developer and he went ahead and asked some basic questions to get this set up and the FastSimon team disappeared. We of course opted out of our contract. If you need to integrate to a custom theme, do not waste your time because these guys are a joke when it comes to customer support.

sal...com

Apr 07, 2021  on Bigcommerce

Don't reply to support tickets - I've submitted probably 10 requests via chat/support ticket/email and never get a reply. The product is good-ish but certainly is missing critical features

rog...biz

Aug 10, 2017  on Bigcommerce

Did not Work !!! - I have the "BlackBeauty" BluePrint Theme that has a black background. I have images with white backgrounds. Before the IntantSearch+ install everything looked nice. Once I installed IS+ and tested - OMG, the search results looked horrible. I uninstalled very quickly and email Instant Search+. I have not heard anything back yet. Heard back from IS+ suggesting the need for customized code which they provided and they also offered assistance in installing the special code. I made a business decision that I could not risk future support issues with such a highly customize situation. What happens with theme upgrades, a theme change, or a change at InstantSearch+. The highly customized code route is not for me. Try this software, but test immediately.

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