Taranker.Com Logo
Facebook & Google Shopping Feed by Socialhead logo

Customer reviews: Facebook & Google Shopping Feed by Socialhead

Develop by crisp.chat

Reviews (69)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive outlook on "Facebook & Google Shopping Feed by Socialhead". The app is praised for its ease of use, functionality, and exceptional customer support, which is frequently highlighted as a key strength. However, some users, particularly those using BigCommerce, have reported challenges and less satisfactory experiences.

Key Strengths

  • Outstanding Customer Support: Many users commend the app for its responsive, knowledgeable, and helpful support team, often mentioning staff members by name.
  • Ease of Use: The app is frequently praised for its user-friendly interface and straightforward setup process.
  • Functional and Efficient: Users appreciate the app’s capability to effectively synchronize product feeds with platforms like Google and Facebook with minimal hassle.
  • Customizable Feed Options: The ability to control feed fields and fix disapproved products is well-regarded by merchants.

Common Concerns

  • Compatibility Issues with BigCommerce: Several BigCommerce users experienced difficulties, reporting errors and insufficient support.
  • Support Availability: Some users noted that support was not available outside of normal working hours.

Final Thoughts

Overall, "Facebook & Google Shopping Feed by Socialhead" is well-received among its users, predominantly for Shopify users, due to its functionality and support team. However, improvements could be made for BigCommerce compatibility and support availability. The app remains a recommended solution for those looking to streamline their product feed management on Google and Facebook.

sty...net

Jun 08, 2022  on Bigcommerce

Connecting with Social Head - Niel made it simple to install and connect with Facebook. He is helpful and patient, and great to work with.

koo...com

May 12, 2022  on Bigcommerce

Setup - Felix was amazing to work with and was SUPER helpful and knows his stuff. His english was a touch hard to understand, but he was soooo very willing to help and very great to work with. I hope i get him everytime!

mar...com

May 02, 2022  on Bigcommerce

Setting up - I was exploring the app. Rachael chatted with me and got me going in the right direction.

ste....nz

Apr 29, 2022  on Bigcommerce

great app ... even better customer service - wow - a big thank you to Niel on their customer service team - we are short staffed due to Covid and Niel helped me (a non-IT person) get the feed back up and running again and then he helped us improve our overall performance and save time by suggesting a few simple setting adjustments ... that Niel then did for us! Great service. Really appreciate. The app is great too !!

lea...com

Apr 26, 2022  on Bigcommerce

Horrible Experience - It was sending two of the same pictures to google and I was told it was a bug and couldn't be fixed. I was told that they will longer be offering the feed on BigCommerce in a couple of months. Don't waste your time.

vik...com

Mar 30, 2022  on Bigcommerce

Highly Recommended - Trying to setup Facebook Shops was giving me daily headaches. I tried a few apps to help me and by far Socialhead is the best I have found.Fast, professional technical staff have helped me get up and running. Felix from Socialhead has been extremely helpful with my many questions. I would highly recommend them.

two...com

Mar 28, 2022  on Bigcommerce

feed support - nguyen has been a great helpful support with our feed and variations. She just did a video chat even though its night for her, showing me how to set up the feed and answering any questions! Far more proffesional than other arargant money grabbing companies beginning with s and o..... that also do google feeds Thank you nguyen you were great!

dub...com

Mar 24, 2022  on Bigcommerce

Amazing support - So far the app that offers the best support on the market. Yo can trust them ! Go for it.

dab...com

Jan 27, 2022  on Bigcommerce

Very pleased with Socialhead - Felix and Socialhead were terrific in getting our account feeds set up and working through the issues we have had with our feeds from working with other companies. Looking forward to a long relationship. Thanks Felix!

inf...com

Dec 26, 2021  on Bigcommerce

Best app for Facebook ! - Very good app, # 1 customer service, I recommend it to all of you to sync products on Facebook without having to worry, I love the app :)))

kos...com

Nov 22, 2021  on Bigcommerce

Best app for catalog sync - The app is Perfect! It does exactly what it says. A lot better than the native solution cause you have full control over the feed fields and you can fix the disapproved products.The Customer Support is also Perfect !

inf....sk

Nov 19, 2021  on Bigcommerce

Works for International Customers - I was looking at setting up a native google shopping feed with our BigCommerce store but since we are based in Slovakia this is not possible for some reason. Anyway, gave Socialhead a try and everything works as it should... very good interface, simple. Will dig deeper into further functionality they offer.

jba...com

Nov 17, 2021  on Bigcommerce

Fast and efficient - I just started and so far so good. I received a timely support and I will continue to use this app.

bel...com

Nov 15, 2021  on Bigcommerce

Social Head App & Vicky Amazing! - Saved countless time with the Facebook store and merchant center. Great app, excellent customer service Rep Vicky!

cyo...com

Oct 27, 2021  on Bigcommerce

Very easy to use APP for shopping feed, highly recommended - The interface is friendly, it is extremely easy to manage your product & feed for Google shopping, the customer support is very responsive and professional. And it is FREE! An APP you must try!

sal...com

Oct 18, 2021  on Bigcommerce

Amazing Customer Service - Amazing customer service. Walked me through the problems we are having with Google Merchant Center and our items/feed. Explained the errors and how to correct them on my end. Assisted in fixing certain Field Mapping issues we were having. Used screenshots and visual indicators to guide me on certain items/explanations. Very professional. Once I get our updates done that need to be fixed on my end, we'll check back in with customer service and make sure everything works as it should.

sup...com

Oct 14, 2021  on Bigcommerce

Very good service - I like the interface very much, and the customer service is also very patient and can provide services at any time

pol...com

Oct 13, 2021  on Bigcommerce

Absolutely brilliant - Must have app! Works great and when I had a problem got an instant answer and help fixing it as well. 10+ stars

enq....uk

Sep 29, 2021  on Bigcommerce

Very helpful and responsive. - Just started with Socialhead and everything has been brilliant from installing to sending feeds. Very helpful responsive staff.

vst...com

Sep 17, 2021  on Bigcommerce

Fantastic App - Best app for google shopping feeds on bigcommerce. Integration is easy & actually works (unlike other apps found on the marketplace). You can make mapping edits to the feed as well, super simple. Customer support team is awesome too! Huge recommend

Scroll to Top