Taranker.Com Logo
Facebook & Google Shopping Feed by Socialhead logo

Customer reviews: Facebook & Google Shopping Feed by Socialhead

Develop by crisp.chat

Reviews (69)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive outlook on "Facebook & Google Shopping Feed by Socialhead". The app is praised for its ease of use, functionality, and exceptional customer support, which is frequently highlighted as a key strength. However, some users, particularly those using BigCommerce, have reported challenges and less satisfactory experiences.

Key Strengths

  • Outstanding Customer Support: Many users commend the app for its responsive, knowledgeable, and helpful support team, often mentioning staff members by name.
  • Ease of Use: The app is frequently praised for its user-friendly interface and straightforward setup process.
  • Functional and Efficient: Users appreciate the app’s capability to effectively synchronize product feeds with platforms like Google and Facebook with minimal hassle.
  • Customizable Feed Options: The ability to control feed fields and fix disapproved products is well-regarded by merchants.

Common Concerns

  • Compatibility Issues with BigCommerce: Several BigCommerce users experienced difficulties, reporting errors and insufficient support.
  • Support Availability: Some users noted that support was not available outside of normal working hours.

Final Thoughts

Overall, "Facebook & Google Shopping Feed by Socialhead" is well-received among its users, predominantly for Shopify users, due to its functionality and support team. However, improvements could be made for BigCommerce compatibility and support availability. The app remains a recommended solution for those looking to streamline their product feed management on Google and Facebook.

bra...com

Mar 26, 2024  on Bigcommerce

Great Support From Ricky - My recent interaction with Ricky from Socialhead's customer support team left me thoroughly impressed. Ricky's promptness, expertise, and dedication to resolving my query were exceptional.From the outset, Ricky's quick response time and clear explanations stood out. He patiently guided me through each step, ensuring I understood the solution provided.Ricky's proactive assistance went beyond just resolving my immediate issue. He anticipated potential challenges and offered valuable insights to optimize my experience.In summary, Ricky's professionalism and commitment to customer satisfaction make Socialhead stand out. I wholeheartedly recommend their services, knowing Ricky and the team are ready to provide top-notch support.

Mar 08, 2024  on Bigcommerce

Best support team I have ever had - Great experience. Works well. and the support team is fast and knowledgeable.

don...com

Nov 28, 2023  on Bigcommerce

Dont Be fooled by the Positive Feedback - They have no clue what they doing when it comes to Big Commerce , Although Setup was easy, within 6 Weeks I ended up with a Google Merchant Suspension Threat and an Encoding Error , when i contacted them multiple times for assistance they assigned rules which are counter productive then they tell me i need to change my titles and not use a certain word in the title or it will cause the rule to assign it a new condition when it should be a refurbished condition,WTH?!! I DO NOT Suggest this Company for Big Commerce, It is a Nightmare fixing this mess due to their application ..

adm...com

Nov 02, 2023  on Bigcommerce

Poor Support - This app appears to be geared for Shopify. I did not have the ability to get my mapping correct. In turn Google Shopping would not show my products. I also assume all these reviews are from Shopify. I tried contacting support but always received the message that it was out of their working time. No matter what time I tried to contact them day or night. I also requested support at any time convenient for them. I could not get the correct mapping for Brand, Color or Size on Bigcommerce. I finally decided to go with another app.

blo...com

Oct 13, 2023  on Bigcommerce

GMC Feed and custommer support - I had the pleasure of working with Julie for assistance with optimizing my Google Merchant Center feed, and I must say, her support was nothing short of amazing. From the moment I reached out for help, Julie exhibited a high level of professionalism, knowledge, and dedication to resolving my challenges.Julie demonstrated a deep understanding of the intricacies of Google Merchant Center and product feeds. She patiently guided me through the process, offering clear explanations and step-by-step instructions to ensure that I grasped the concepts and made informed decisions.One of the standout qualities of Julie was her exceptional communication skills. She was prompt in her responses, always available to address my queries, and exhibited a proactive approach to tackling any roadblocks we encountered. Her ability to simplify complex technical information made the process seamless and enjoyable.Highly recommend!

ang...com

Sep 21, 2023  on Bigcommerce

Great app and great technical support - I endorse this app for its user-friendliness, rapid performance, and competent support. A special mention goes to Ricky.

ste...com

Aug 25, 2023  on Bigcommerce

Nice People and Nice App - "I'm truly amazed by this app! It offers a seamless and user-friendly experience. The interface is intuitive, making navigation a breeze. The features are well-organized and efficient. It has greatly enhanced my productivity and simplified tasks. I highly recommend this app to anyone looking for google shopping effective solution.

jan....au

Jul 24, 2023  on Bigcommerce

Excellent customer service - Downloaded this app today. Usability is better than I have had from a previous product data feed supplier. And customer service is very fast, thorough and helpful. Definitely recommend :-)

inf...com

Jun 27, 2023  on Bigcommerce

Great support - Durra was really helpful in helping me to set up the feed. It was super easy and works well with Google Shopping. Thank you for your support.

sim...com

Feb 24, 2023  on Bigcommerce

Face Book Help - Support did a great job of walking me through processes and taking the time to explain APP functions that I was not aware up!

dau...com

Feb 21, 2023  on Bigcommerce

Great App! - App makes syncing with google and facebook easy and the customer service is great for all my specific needs.

mar...com

Feb 17, 2023  on Bigcommerce

Amazing Support - I have some queries on Facebook and IG product tagging and Julie from socialhead team assisted and guided me from the very beginning till the end. She patiently listening to my issues and provided the solution (by showing me the steps) to solve my situation. I'm only on Day 2 in my app and I'm very happy so far! Love the features of the app and love the support even more! Thank you!

inf...com

Feb 01, 2023  on Bigcommerce

AMAZING!!!! - As a small online business owner, keeping up with Google & Facebook ever evolving product feeds, shopping listings, etc is tiring....then you try an app that makes it so click, click EASY! This app overrides any issues I was having between BigCommerce and Google product feed instantly....I have been putting off using Meta, Facebook Shop (dumb, I know) and was entering product by product .... until Social Head. With a free trial the Google Product Feed was up in minutes and just a $9.95 month Starter account gets me Google & Facebook product feeds with no worry about expiring products. I'm just me so I can use all the help I can get. Thank you for being so user-friendly, it was nice to get some real help!

inf...com

Dec 13, 2022  on Bigcommerce

Easy to use! Makes Google Shopping and Ad Simple!!!! - Love this app. Makes loading my feed to google merchant center a breeze!

con...com

Dec 02, 2022  on Bigcommerce

Amazing Support - Amazing support by Felix. Feeds were uploaded without any hitch and everything went smoothly. He even went out of the way to advise for a couple of tips to ensure the feed is configured properly.Top notch service from them.

inf...com

Nov 29, 2022  on Bigcommerce

Support - Fantastic customer support. Very quick and knowledgable. A great help to get the full value of this tool.

sta...com

Nov 04, 2022  on Bigcommerce

Help with set up - Neil was so helpful with helping me set up my shop and making sure all the errors are corrected, he was patient and even got on a call with me to walk me thru where I was confused. I am so happy with this app.

mik...com

Nov 02, 2022  on Bigcommerce

Great Product - This really works well. Super customizable. Support is very helpful. We were having SO many problems with one of the other ones. I'm so glad there is finally another option!

inf...com

Oct 14, 2022  on Bigcommerce

Awesome Customer Service - Not only was she patient but she made sure that we got everything fixed. You can't find customer service like this anymore!

tex...com

Jul 19, 2022  on Bigcommerce

Big help for little cost! - Ocean has been incredible with helping me optimize my website with Google. What would have taken me hours was accomplished in minutes. I would give the app 6 stars if I could.

Scroll to Top