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Customer reviews: Easyship: All-in-One Shipping

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Reviews (17)

Overall rating
3

What Merchants Think

Merchants have mixed feelings about "Easyship: All-in-One Shipping". While some appreciate its affordability, extensive courier options, and global reach, others find it riddled with technical issues, unresponsive customer support, and limitations in integration, particularly with FedEx.

Key Strengths

  • Wide range of courier options and competitive international shipping rates.
  • Easy integration with various e-commerce platforms like BigCommerce.
  • User-friendly interface with helpful analytics and dashboard for cost management.
  • No hidden fees: pay only for shipping labels.
  • Positive feedback on expanding global shipping capabilities.

Common Concerns

  • Poor integration with FedEx, resulting in complicated setups and use.
  • Inconsistent and slow customer support resolution.
  • Lack of reliable automation and feature limitations (e.g., product dimensions needed, no branded tracking page).
  • Ineffective handling of order synchronization and shipping rules.
  • Recent introduction of high subscription fees, moving away from its free model.

Final Thoughts

Overall, "Easyship: All-in-One Shipping" presents itself as a cost-effective solution for merchants looking to streamline their shipping processes and expand internationally. However, technical setbacks, inefficient customer support, and new subscription fees may deter those who require a more robust and hassle-free shipping solution.

sar...com

Feb 27, 2024  on Bigcommerce

Helped me go global! - Great app that is really simple to use, with lots of tools and automations that have taken away so many headaches i was having before with shipping. I've now been able to expand into international markets too! Customer service have gotten back to me quickly any time i've needed help and the courier assortment is just fab...very happy to have found Easyship.

jac...com

Dec 06, 2022  on Bigcommerce

Excellent International Shipping -

sel...com

Aug 16, 2020  on Bigcommerce

Very efficient fulfillment option - The analytics and the dashboard are very helpful in determining your overall shipping costs versus profit. It allows you to see the big picture. Very helpful and has some good discounts o shipping costs.

Benjamin Carraway

Mar 25, 2019  on Bigcommerce

Best shipping service out there! - I have used many of the shipping apps on this platform and Easyship has been very easy! It easily sync's to your store, you can use this app at your checkout for customers to choose a rate. Their shipping rates and features compete with the big shipping companies like Shipstation or ShippingEasy. Easyship beats them all with their features, and best of all it's FREE! You only pay for the labels. There are no monthly fees. You can create custom labels and packaging invoices. Easyship is seriously the best. I save money every month, by using Easyship to create shipping labels and ship products all over the country and world. My customers love it too, because EasyShip gives them real-time tracking updates. It's the best.

Jacelyn Cheah

Aug 31, 2018  on Bigcommerce

Brilliant Design and Customer Service! - I have been using Easyship for quite some time, and more of it recently in the last 2 months. What I love most about Easyship is the easy to use and nice interface design. It integrates with my BC and data flows back and forth with no issues. With Easyship, it opens up your choices of couriers out there and allows you to select the couriers you want to ship. Also, the customer service is splendid, Harry and Zak can usually resolve my issues within a day or two. In all, I do recommend this app, it is one of the best out there. Just waiting for Easyship to provide shipping live rates for Bigcommerce!

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