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Customer reviews: Easyship: All-in-One Shipping

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Reviews (17)

Overall rating
3

What Merchants Think

Merchants have mixed feelings about "Easyship: All-in-One Shipping". While some appreciate its affordability, extensive courier options, and global reach, others find it riddled with technical issues, unresponsive customer support, and limitations in integration, particularly with FedEx.

Key Strengths

  • Wide range of courier options and competitive international shipping rates.
  • Easy integration with various e-commerce platforms like BigCommerce.
  • User-friendly interface with helpful analytics and dashboard for cost management.
  • No hidden fees: pay only for shipping labels.
  • Positive feedback on expanding global shipping capabilities.

Common Concerns

  • Poor integration with FedEx, resulting in complicated setups and use.
  • Inconsistent and slow customer support resolution.
  • Lack of reliable automation and feature limitations (e.g., product dimensions needed, no branded tracking page).
  • Ineffective handling of order synchronization and shipping rules.
  • Recent introduction of high subscription fees, moving away from its free model.

Final Thoughts

Overall, "Easyship: All-in-One Shipping" presents itself as a cost-effective solution for merchants looking to streamline their shipping processes and expand internationally. However, technical setbacks, inefficient customer support, and new subscription fees may deter those who require a more robust and hassle-free shipping solution.

jer....au

May 14, 2020  on Bigcommerce

Good fulfillment option - While it's not as heavily integrated with BigCommerce (like Shipstation) it also doesn't come at that price point. Instead Easyship offers a compelling reason for lower-budget operators to reduce their fulfillment pain and increase customer service. We get access to very reasonable rates (in comparison to the entry level rates offered by the listed couriers) and the sync between BC<>ES is great. For the first month of use, I would regularly compare prices with our other logistics providers, but soon stopped the fuss. The platform is easy to use, and sync's well with BC. While i'd love to have access to some other courier's (StarTrack in particular), the options provided do suit the majority of our requirements. Occasionally I consider moving to Shipstation as it has deeper integration with BC, but i would have to justify the increase in price, and I can't yet.

vib...com

Nov 18, 2019  on Bigcommerce

Its Good, - I wouldn't say its the BEST shipping app but it is good - I just wish you could select the ship out date when creating a label ....... and I wish there was a branded tracking page where customers can go to the link and insert the tracking# to search . but good app overall

abl...com

Mar 14, 2019  on Bigcommerce

Long Reach - Easyship is a good shipping program that allows you to ship to countries that may have been inaccessible before. Their shipping rates are much better than the ones that are attached to my shipping accounts. I would like to see the product dimensions disappear and replaced with a total box weight and size. That is my only hold back from going completely all in.

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