Multitude of issues - I had a terrible experience with Easyship and their paid plan. I attempted to process just three orders, and each came with a different issue.Nonexistent Shipping Option: - For my first order, a customer was able to select a shipping option that didn’t even exist. It took nearly a week to sort this out with support. My customer had to patiently wait. Price Discrepancy:- The second order had a massive price discrepancy between the checkout price and what I was charged. This took two weeks to resolve, and my customer had to endure the wait. Miscommunication within Easyship's support team was a big reason for the delay - which was very frustrating.Unprocessed Shipment & Overcharge:- The third order had an error and couldn’t process the shipment at all, yet my customer was overcharged. Easyship pointed the finger at FedEx, but my other shipping app has no such issues.Between the constant issues, delays, and the hours spent on support, I’ve given up on Easyship. Their concept has potential, but the execution – from the app and support to the price – was incredibly disappointing.

Bait and Switch - Their online pricing shows "rates at checkout" for all plans. Great, until you install the app and find out that it does not exist until you get a mid-tier paid plan! We will not be doing business with an unethical company. What other hidden, not disclosed items will we find out? We are not taking that chance.

Helped me go global! - Great app that is really simple to use, with lots of tools and automations that have taken away so many headaches i was having before with shipping. I've now been able to expand into international markets too! Customer service have gotten back to me quickly any time i've needed help and the courier assortment is just fab...very happy to have found Easyship.

Essentially broken - The shipping rules system which is supposed to change shipping options depending on the products in the cart is entirely broken. Rules disappear randomly, or aren't enforced at checkout at all. I was hoping for a solution that wasn't $75 per month like some others but so far this ain't it.

Lacking polish & poor sync - the tool is great i think if it's your only shipping system but it falls down quite quickly if you have easy ship setup for one region (say Europe) easy ship imports every order and syncs with your store but it does not remove shipments that are already marked as "shipped" nor in its auto sync process does it remove items that are shipped, they only support items that are shipped with easyshipi suspect as a subtle way of hinting you should only ever use easyship for everything .. (which is entirly inapropriote for us)we will ditch this once this next wave of orders goes out and switch to Zonos who have real customer support...

Very efficient fulfillment option - The analytics and the dashboard are very helpful in determining your overall shipping costs versus profit. It allows you to see the big picture. Very helpful and has some good discounts o shipping costs.

no longer shows up - This app is nothing but trouble, promised the world and do not deliver at all.Live rates no longer show up at the checkout. dont waste your time.

Good fulfillment option - While it's not as heavily integrated with BigCommerce (like Shipstation) it also doesn't come at that price point. Instead Easyship offers a compelling reason for lower-budget operators to reduce their fulfillment pain and increase customer service. We get access to very reasonable rates (in comparison to the entry level rates offered by the listed couriers) and the sync between BC<>ES is great. For the first month of use, I would regularly compare prices with our other logistics providers, but soon stopped the fuss. The platform is easy to use, and sync's well with BC. While i'd love to have access to some other courier's (StarTrack in particular), the options provided do suit the majority of our requirements. Occasionally I consider moving to Shipstation as it has deeper integration with BC, but i would have to justify the increase in price, and I can't yet.

Do not use if you use FedEx or if you sell things besides clothes or electronics - I'm about two months into working with EasyShip, and it has been anything but easy. I was forced out of using BigCommerce Shipping, and BC recommended EasyShip as a replacement. Worst advice ever.First, they don't natively support FedEx, so to use your own FedEx account or the one BC negotiated, you have to go through a convoluted sign-up process that requires submitting labels to FedEx for approval. This is a total waste of time because EasyShip doesn't print labels! EasyShip blames FedEx for the integration problem, but regardless who is at fault, it is not something I had to do for any other shipping program I have tried.Second, EasyShip doesn't quote accurate FedEx Ground delivery times. I've repeatedly asked EasyShip service why they quote 4 days for ground shipping regardless where I ship an article. Even if I ship to my home zip code, it quotes 4 days. The only response I received was that EasyShip quotes from their actual experience, not what the carrier quotes. This is absurd. It takes one or 2 days to ship from Philadelphia to New York and most places on the East Coast, but EasyShip always says 4. That's a big disincentive for many of my customers to order from me.Third, EasyShip is supposed to be great for shipping internationally, but it has an extraordinarily limited number of categories for you to choose from when setting up your products. If you sell anything besides clothes, electronics, or cheap jewelry, it is useless for international shipping. When I asked support about how I should categorize the things I sell, all they said is that they do not have a category for what I sell.Finally, support, or lack thereof. Forget about talking to someone. For the most part, all you get are e-mails from "Jake" after waiting a day or so for a reply. I had to enlist help from BigCommerce for a serious support problem - turns out EasyShip improperly imported all of my items with bad dimensions and weights due to a conversion error on their part - but it took weeks for senior people at EasyShip to acknowledge a known problem and have me delete and re-sync all of my items. This kind of problem should have been easy for them to identify since they knew they had a problem, but it took weeks for them to acknowledge it.Since BC abandoned BC Shipping, I'm stuck with this for the moment. Support has stopped replying to questions they seem unwilling or unable to answer. I don't particularly like writing bad reviews, but BC seems to be promoting this app at the moment, and for the life of me I don't understand why.

Its Good, - I wouldn't say its the BEST shipping app but it is good - I just wish you could select the ship out date when creating a label ....... and I wish there was a branded tracking page where customers can go to the link and insert the tracking# to search . but good app overall

Best shipping service out there! - I have used many of the shipping apps on this platform and Easyship has been very easy! It easily sync's to your store, you can use this app at your checkout for customers to choose a rate. Their shipping rates and features compete with the big shipping companies like Shipstation or ShippingEasy. Easyship beats them all with their features, and best of all it's FREE! You only pay for the labels. There are no monthly fees. You can create custom labels and packaging invoices. Easyship is seriously the best. I save money every month, by using Easyship to create shipping labels and ship products all over the country and world. My customers love it too, because EasyShip gives them real-time tracking updates. It's the best.

Long Reach - Easyship is a good shipping program that allows you to ship to countries that may have been inaccessible before. Their shipping rates are much better than the ones that are attached to my shipping accounts. I would like to see the product dimensions disappear and replaced with a total box weight and size. That is my only hold back from going completely all in.

Complete Garbage - Absolutely no customer service or support. Tax and duties calculator doesn't work. Support pages are missing tons of information and lots of issues through the whole interface. It actually requires you to call and speak with an expert in order to add your courier accounts, then they never answer or call you back. There is no ability to live chat a real person and no phone number to call. Branded tracking pages and emails etc are all worse than other platforms. Very Disappointing.

Good start but needs some additional work - Was using ShippingEasy but decided to give Easyship a try due to monthly fee savings. One nice feature is that if brings up a comparison chart showing shippers and associated cost for the outgoing package. Easy to set up and get running. Courteous and responsive customer support. Problem is the lack of automation when comparing to other services out there. Multiple steps required to generate a label. Instead of generating a label and sending to the printer, a PDF file is generated and you are required to print from the file. In addition it required to enter a category, size and weight for each item in the order.It does start to build a database. It became a major issue if a customer ordered a quantity of 100 of the same item, which required 100 entries. Really! No way just to enter total size and weight of order without going through each individual item. As I said, a good start but the overall automation really needs to be enhanced to make it a viable competitor to other programs out there.

Brilliant Design and Customer Service! - I have been using Easyship for quite some time, and more of it recently in the last 2 months. What I love most about Easyship is the easy to use and nice interface design. It integrates with my BC and data flows back and forth with no issues. With Easyship, it opens up your choices of couriers out there and allows you to select the couriers you want to ship. Also, the customer service is splendid, Harry and Zak can usually resolve my issues within a day or two. In all, I do recommend this app, it is one of the best out there. Just waiting for Easyship to provide shipping live rates for Bigcommerce!