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Customer reviews: Constant Contact

Develop by Verified

Reviews (16)

Overall rating
1.6

What Merchants Think

Overall, merchants have expressed significant frustration with the "Constant Contact" app, particularly concerning its functionality and integration issues. Many users report persistent problems, especially with syncing to BigCommerce, resulting in a recurring login loop that prevents effective use of the app. Despite having been valued in the past, recent reviews indicate that doubts about its reliability are growing.

Key Strengths

  • Previously useful for email marketing campaigns when functioning correctly.
  • Appreciated in the context of consistent communication tools when integrated seamlessly.

Common Concerns

  • Persistent "endless loop" issue when attempting to sync with BigCommerce.
  • Frequent integration failures resulting in inability to connect or perform basic tasks.
  • Lack of adequate customer support responses to ongoing technical issues.
  • Failure to import detailed contact information beyond names and emails.
  • Numerous users have reported outdated platform characteristics.

Final Thoughts

While "Constant Contact" may offer valuable features, its current technical difficulties, especially with integrating BigCommerce, overshadow its potential benefits. Until these issues are resolved and better support is provided, merchants may find it beneficial to seek alternative solutions for their marketing integration needs.

bri...com

Mar 08, 2022  on Bigcommerce

Endless Loop Issue is Fixed! - Reinstall the App - We were running into the same endless login loop when trying to run the ConstantContact App. You'd try to connect your store, then wind up at your BigCommerce Store login screen, which would take you to the ConstantContact LAUNCH page in the BigCommerce control panel, but when you click Launch it takes you down a spiral that leads back to where you started.I'm happy to say, that as of March 2022, this issue seems to be fixed.The ConstantContact support team had me delete the app and re-download/install it. This seems to have resolved the issue. My contacts from BigCommerce are now showing up in my ConstantContact list and are receiving my CC mailings when they go out.It (finally) works like a charm!

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