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Customer reviews: Constant Contact

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Reviews (16)

Overall rating
1.6

What Merchants Think

Overall, merchants have expressed significant frustration with the "Constant Contact" app, particularly concerning its functionality and integration issues. Many users report persistent problems, especially with syncing to BigCommerce, resulting in a recurring login loop that prevents effective use of the app. Despite having been valued in the past, recent reviews indicate that doubts about its reliability are growing.

Key Strengths

  • Previously useful for email marketing campaigns when functioning correctly.
  • Appreciated in the context of consistent communication tools when integrated seamlessly.

Common Concerns

  • Persistent "endless loop" issue when attempting to sync with BigCommerce.
  • Frequent integration failures resulting in inability to connect or perform basic tasks.
  • Lack of adequate customer support responses to ongoing technical issues.
  • Failure to import detailed contact information beyond names and emails.
  • Numerous users have reported outdated platform characteristics.

Final Thoughts

While "Constant Contact" may offer valuable features, its current technical difficulties, especially with integrating BigCommerce, overshadow its potential benefits. Until these issues are resolved and better support is provided, merchants may find it beneficial to seek alternative solutions for their marketing integration needs.

rob...com

Jun 28, 2024  on Bigcommerce

Does not work - customer update does not work at all

reb...com

May 17, 2024  on Bigcommerce

Will not link products - I have signed up on Big Commerce and Constant Contact, linked the accounts, and it will not let me load products. It continuously loops me through the same process.

jsa...net

Mar 08, 2024  on Bigcommerce

Connection Doesn't Work - Endless login loop doesn't allow us to connect the two platforms at all.

mik...com

Sep 28, 2022  on Bigcommerce

Completely Outdated - just realized it hasn't been adding the customers who opted in to our mailing list for a month. Everything about this platform is totally outdated. we have constant problems, as they are always making changes that make the service worse instead of improve it. begging my boss to switch to a different provider.

ter...com

Apr 26, 2022  on Bigcommerce

Unable to connect - Me 2 Endless sign in loop

sal...com

Apr 06, 2022  on Bigcommerce

STILL DOES NOT WORK WITH BIGCOMMERCE - Uninstalled the app and reinstalled it. Nothing. Still the endless looping that last reviewer claims was fixed. This is NOT the case! Furthermore, my contact list keeps shrinking as nobody can sign up for my emails. At the point of going to another email service and leaving Constant (problems) Contact FOREVER!

nos...net

Jan 02, 2022  on Bigcommerce

Sync issues with BigCommerce - We've been paying subscription fees every month to Constant Contact, and for some reason after many years, our store no longer is synced. We tried re-syncing, and like MANY OTHER REVIEWS, CONSTANT CONTACT IS AN ENDLESS LOOP and gets you nowhere. We contacted Big Commerce 2x, + community support. WHY DOESN'T CONSTANT CONTACT RESPOND TO THESE ISSUES? Constant contact is ok with taking your monthly $$, but the product is simply not working.

emi...com

Nov 06, 2021  on Bigcommerce

Integration with Constant Contact - Both BigCommerce & Constant Contact websites say that they work together, but clearly there is a programming error for the integration to work. Please help! This is a valuable add-on service you are providing to your customers.

eri...com

Nov 04, 2021  on Bigcommerce

WHY does this still not work? - Tried this on our Big Commerce store and it won't even install. I asked Constant Contact about it and they said "just contact us if it doesn't work". Going to try contacting them, but everyone else seems to be having trouble as well.

mst...com

Aug 03, 2021  on Bigcommerce

Doesn't Work - Zero Stars - Does not do the absolute minimum of connecting BigCommerce to Constant Contact. Why won't they fix this??

fre...com

May 04, 2021  on Bigcommerce

Constant Loop - doesn't work - Keeps looping like other reviews state. Try to connect, login, and so goes the loop. Our shopify store connected no problem

kel...com

May 03, 2021  on Bigcommerce

Doesn't work at all - Been trying for a year. It has never worked. I tried uninstalling and installing again. It never connects to the store and I get in an endless loop. Ready to move to Mailchimp.

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