What Merchants Think

Overall, merchants have expressed significant frustration with the "Constant Contact" app, particularly concerning its functionality and integration issues. Many users report persistent problems, especially with syncing to BigCommerce, resulting in a recurring login loop that prevents effective use of the app. Despite having been valued in the past, recent reviews indicate that doubts about its reliability are growing.

Key Strengths

• Previously useful for email marketing campaigns when functioning correctly.
• Appreciated in the context of consistent communication tools when integrated seamlessly.

Common Concerns

• Persistent "endless loop" issue when attempting to sync with BigCommerce.
• Frequent integration failures resulting in inability to connect or perform basic tasks.
• Lack of adequate customer support responses to ongoing technical issues.
• Failure to import detailed contact information beyond names and emails.
• Numerous users have reported outdated platform characteristics.

Final Thoughts

While "Constant Contact" may offer valuable features, its current technical difficulties, especially with integrating BigCommerce, overshadow its potential benefits. Until these issues are resolved and better support is provided, merchants may find it beneficial to seek alternative solutions for their marketing integration needs.