What Merchants Think

Merchants using ConnectPOS generally express satisfaction with the app's robust features and integrations, particularly with platforms like BigCommerce. Many users praise the assistance they receive from support staff, evidencing strong customer service. Despite the positive feedback, several users have encountered technical challenges and support limitations which affect the overall experience.

Key Strengths

• Seamless integration with BigCommerce and other platforms.
• Comprehensive and effective customer support, with special mentions for team members like Natalie, Mia, Hana, Dalya, and Claire.
• User-friendly interface and fast onboarding process.
• Efficient handling of sales quotations and receipts, with offline mode functionality highlighted.
• Strong value alignment with businesses focusing on customer support and service.

Common Concerns

• Issues with communication and delayed responses from the support team, particularly impacting users in different time zones.
• Technical hiccups with certain features, such as receipt printing and order visibility.
• Software bugs and challenges with system updates affecting functionality.
• Limited support hours potentially impacting business operations.

Final Thoughts

ConnectPOS stands out for its integration capabilities and excellent customer support, which many users find invaluable. While certain technical challenges and support limitations exist, the app remains a viable option for businesses seeking a robust point-of-sale solution with a strong emphasis on service and functionality.