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Customer reviews: ConnectPOS

Develop by crisp.chat

Reviews (39)

Overall rating
4.5

What Merchants Think

Merchants using ConnectPOS generally express satisfaction with the app's robust features and integrations, particularly with platforms like BigCommerce. Many users praise the assistance they receive from support staff, evidencing strong customer service. Despite the positive feedback, several users have encountered technical challenges and support limitations which affect the overall experience.

Key Strengths

  • Seamless integration with BigCommerce and other platforms.
  • Comprehensive and effective customer support, with special mentions for team members like Natalie, Mia, Hana, Dalya, and Claire.
  • User-friendly interface and fast onboarding process.
  • Efficient handling of sales quotations and receipts, with offline mode functionality highlighted.
  • Strong value alignment with businesses focusing on customer support and service.

Common Concerns

  • Issues with communication and delayed responses from the support team, particularly impacting users in different time zones.
  • Technical hiccups with certain features, such as receipt printing and order visibility.
  • Software bugs and challenges with system updates affecting functionality.
  • Limited support hours potentially impacting business operations.

Final Thoughts

ConnectPOS stands out for its integration capabilities and excellent customer support, which many users find invaluable. While certain technical challenges and support limitations exist, the app remains a viable option for businesses seeking a robust point-of-sale solution with a strong emphasis on service and functionality.

web...com

Aug 19, 2022  on Bigcommerce

VAT not working - great help from Hana! - We had an issue with VAT and Hana was a great help! She was nice and easy to talk to, patient, explained everything to the details and thanks to her, we were able to fix the issue efficiently and very fast :)!Great support!

web...com

Aug 19, 2022  on Bigcommerce

VAT not working - great help from Hana! - We had an issue with VAT and Hana was a great help! She was nice and easy to talk to, patient, explained everything to the details and thanks to her, we were able to fix the issue efficiently and very fast :)! Great support!

jef...com

Dec 17, 2021  on Bigcommerce

Deeply unhappy with ConnectPOS - We're really unhappy with how ConnectPOS has worked for our retail pop-up. Had lots of problems with their iPad app not working with receipt printers and suddenly changing what currency we had the store set to, had problems with it properly importing in our products, had problems with it collecting customer information in a way that's easy for our staff, had it randomly COMPLETELY SHUT OFF in the middle of a busy sales day because they failed on their end to have us be month-to-month for our service, etc. etc. To make things worse, we're in California, so their 'support' always seems to be offline for us with no one to help until the next day. Which has left us stranded now twice. I will be migrating away from ConnectPOS ASAP and we're deeply unhappy with it as a platform.

jef...com

Dec 17, 2021  on Bigcommerce

Deeply unhappy with ConnectPOS - We're really unhappy with how ConnectPOS has worked for our retail pop-up. Had lots of problems with their iPad app not working with receipt printers and suddenly changing what currency we had the store set to, had problems with it properly importing in our products, had problems with it collecting customer information in a way that's easy for our staff, had it randomly COMPLETELY SHUT OFF in the middle of a busy sales day because they failed on their end to have us be month-to-month for our service, etc. etc. To make things worse, we're in California, so their 'support' always seems to be offline for us with no one to help until the next day. Which has left us stranded now twice. I will be migrating away from ConnectPOS ASAP and we're deeply unhappy with it as a platform.

hon...com

Sep 27, 2021  on Bigcommerce

Fantastic support! - ConnectPOS is a great system for fashion brands. I read some cases about how they can integrate third-party payment gateway so I book a free demo. The app works smoothly with my stores. Specially thanks Justin for supporting me very quick, almost 24/7!

dun...com

Jun 25, 2021  on Bigcommerce

Great yet still have rooms to improve - Try several POS system before ConnectPOS, yet this is the best so far. The syncing speed is quick and customer support is flawless. I love the way the app handles sales quotations. Look forward to the launching of new features such as stocktake. 100% recommended.

ytd...com

Feb 27, 2021  on Bigcommerce

POS synced with BigCommerce’s inventory - Actually, it’s not easy to find a POS that integrates smoothly with BigCommerce. Most of the POS we found are standalone POS, which means they use their own inventory system, not BigCommerce’s inventory. Therefore, we were happy when we tried ConnectPOS. Needed some customization to 100% fit our business though. But anyway, we highly recommend this app.

thu...com

Feb 04, 2021  on Bigcommerce

Great app - Love this app! The layout is super friendly and easy to use. It helps me get all of my products in the system without much effort. You guys should definitely try this!

ell...com

Jan 27, 2021  on Bigcommerce

So worth investing in - This app is amazing, to be honest. We are able to run our store so smoothly with the supportive help from the customer service team. Highly recommend to everyone!

s35....vn

Jan 26, 2021  on Bigcommerce

Best choice we've ever made - So glad that we have found this POS and decided to manage our store using it. Excellent features, everything works perfectly even in offline mode.

ley...com

Jan 20, 2021  on Bigcommerce

GOOD! - great point of sale app, had a little issue but support resolved it very quick so no complain. Many great features available, click & collect feature is perfect for my customers. The customizable receipt is nice too, but maybe add colour print option for better future use.

ley...com

Jan 20, 2021  on Bigcommerce

GOOD! - great point of sale app, had a little issue but support resolved it very quick so no complain. Many great features available, click & collect feature is perfect for my customers. The customizable receipt is nice too, but maybe add colour print option for better future use.

tol...com

Jan 14, 2021  on Bigcommerce

suprisingly good - My shop runs great with this app. Never thought that a POS app is gonna be useful. Awesome features! Recommended if you're selling online and want to sync with warehouse or offline store.

lin...com

Jan 07, 2021  on Bigcommerce

the best app - The best point of sale app I have ever used. I learned how to operate in just 1 hour since the instruction was clear. Also big help from Claire-customer support, 10 out of 10 service. It’s my pleasure to have this app for my store, will continue with it in the feature.

cec...com

Jan 05, 2021  on Bigcommerce

Good app - ConnectPOS is a fairly good point of sale app for small business like I am. The overall experience was great. I love how it ran smoothly even with offline mode and many features that comes with an affordable price. The support was amazing too, I worked with Linh and she went out of the way to help with my issue. Hope to see even more awesome functions in the future

ste...com

Dec 24, 2020  on Bigcommerce

Excellent app - I install this app just in time for my Christmas sales. It ran smoothly and offer offline mode too. Great features! I really like customize receipts feature and gift cards. Recommended!

ell...com

Dec 17, 2020  on Bigcommerce

Best we have used so far! - ConnectPOS is way better than other POS software in the market. The best we have used so far! We're really happy with its synchronization. Easy to set up and quick supports. Some issues popped up in the checkout setting yet the support team has quickly answered and fixed them right away. Overall a great experience. Highly recommended.

min...com

Dec 15, 2020  on Bigcommerce

Work smoothly - I opened my first store and decided to choose this app after reading the good reviews. Didn’t disappointed at all. Very easy to use and quick to learn all the features. Integrates well with the platform and my hardware.

s36....vn

Dec 10, 2020  on Bigcommerce

Love this POS! - This system work well and smoothly! I can manage my little business easily with it. 100% recommended!

han...com

Dec 08, 2020  on Bigcommerce

Recommended! - Wel-functioned POS for retailer. Simple checkout process and multiple payments supported

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