Great Onboarding Experience - Natalie and the team at ConnectPOS were incredibly helpful in guiding us through the app's onboarding process! The app has fully met our needs for a POS system that integrates with our BigCommerce store. The integrations work seamlessly, ensuring that orders placed in ConnectPOS reflect the same customer details, pricing, and discounts that are already set up in our online store.

Training for ConnectPOS - Mia was helping train me and was very patient and understanding. I loved working with her and she was a great teacher. Would recommend her to anyone

Amazing way to connect your POS! - I highly recommend this amazing app that is ConnectPOS. We have been hunting for an easy to use POS solution for our business based in Australia for some time and believe me, I have spent a while looking at a variety of different solutions, but once I found ConnectPOS I had a few questions. This saw me meet the amazing online support consultant who made time right there for me to go look at the software together. I knew it was the best solution for us right there. Helping people is one of the core values of our business. I feel this value is shared by ConnectPOS too. So after meeting an amazing representative, I discovered the software and all I can is - WOW! Every feature you could need is there, it even prints receipts on A5 on our colour printer and they look amazing. The till is so easy to set up and even with my limited tech knowledge, set up was done super fast. If you too are hunting for a POS solution. Stop looking. Choose ConnectPOS and discover an amazing, truly brilliant way of selling your products today!

Smooth experience - The on-boarding process was efficient and informative, Mia was a great help! We are looking forward to using ConnectPOS.

New Customer - Just signed up as a new customer and have been really impressed with the support provided by ConnectPOS. Although we have yet to go live the training, testing and implementation of the product has been excellent

Stellar Support and Seamless Integration - ConnectPOS exceeded our expectations with its seamless integration and top-notch customer support. The setup was effortless, and the platform's features streamlined our point-of-sale operations instantly.What truly sets ConnectPOS apart, however, is its exceptional customer support. Whenever we encountered a question or a minor hiccup, the support team was readily available to assist us. In particular, I would like to commend Mia, the customer success executive who handled my inquiries with utmost professionalism and efficiency. She ensured that all my concerns were addressed promptly and that the execution of the integration was smooth and hassle-free. In summary, ConnectPOS is a must-have for any business seeking an efficient point-of-sale system with good support.Thank you, ConnectPOS team, for your exceptional product and support.

No contact anymore after trying to implement for several months - We've been waiting to use ConnectPos for more than 6 months due to a payment status which needs to be applied. After keeping me waiting for quite a while, they hardly reply anymore. Although for what i have seen does the POS looks quite OK, but this review is more due to the lack of communication.

Fake reviews, avoid - I chose this after seemingly great reviews and a sales introduction showed it had all the features I was looking for in a POS. But after using this app for a year I need to find an alternative. The reoccurring theme with this app and their support is, when there is an issue, use their alternative antiquated software version that has more bugs than the web version.If you're in California or on the west coast you will will not have much of a support window. It's 11:45am at time of writing this review and it is outside of their support window. So even an east coaster wouldn't get support at 1:45pm. Terrible support window. Comparing HikePOS and ConnectPOS UI, it seems nearly identical. I chose ConnectPOS for their reviews but you should reference HikePOS reviews for a better understanding of how well ConnectPOS works.It rarely happens in my business but I needed to process a return without a receipt. I referenced their support tutorial which shows it possible with the web version. When I was unable to perform the tasks shown in the tutorial, I reached out to support. It has been 2 weeks since raising this issue and ultimately I hit a paywall. First, I was told the feature no longer exists on their web version and to use the software version. When attempting a return without receipt in the software version you will ultimately need to upgrade to their "premium" service to do so. There is no "premium" version. There is professional and enterprise. I cannot give them more money at this point due to their inabilities so far. I've had my register open, unable to close because I can't make this refund. So now I have to figure out how to get this to work to avoid overreporting my sales.Took me over 2 weeks of fiddling and delay from support to get product labels to print to be somewhat acceptable on the web version. Still the labels won't show the complete product title, it gets cut off with "..." despite changing every setting to provide enough space for the entire product title. When raising this issue with support I was told to use software version, yet full of bugs, could not get labels to print in any acceptable format. Support shows it works fine on their end, but don't offer a solution on my end.They've updated their app without my permission which prevented me from ringing up customer sales for 2 days. They had to "fix" something on their end to get it running again but the time I needed support was outside of their window and during a holiday. On another occasion, despite being on auto-renew, my license expired causing me to lose additional sales another time.If you're on a budget, this might work for you but be prepared to clear your cache frequently as that is the only fix when a bug prevents you from pulling your customer list or product list. Imagine getting ready to make a sale and trying to retrieve a customer brings up nothing. You have to clear the cache, then reload the register which at 5500 products takes anywhere between 5-10 minutes. Awkward having a customer standing there for this long after the conversion has already been made.I wish they would focus on the web version and stop on the software version. It seems they are dividing resources and not making much progress for existing customers who rely on their web version, because when it does work, it's OK. I am still a customer but actively looking for an alternative, whatever the cost.

Good app - Good app, great support. Walked us through the app in 1-on-1 session even before buying. Helped us set it up, synch products from bigcommerce. Works great, so much easier at markets now. thanks!

Good POSystem - Even though that were a few errors from day 1 I use, but their technical support is always on standby there almost 24 hours to serve you. They can solve my problems and continue to keep me updated on the reports.Will keep using this for my business.Good work.