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Customer reviews: ChinaDivision Order Fulfillment

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Reviews (277)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with the "ChinaDivision Order Fulfillment" app. They appreciate the efficiency and ease of use it brings to their shipping processes. The app seamlessly integrates with multiple e-commerce platforms, offering significant time and cost savings on shipping. Many reviews highlight the excellent customer service and robust features that enhance their fulfillment operations.

Key Strengths

  • Multi-platform integration with popular e-commerce sites like Shopify, eBay, and Amazon.
  • Significant savings on shipping costs, especially with USPS rate discounts.
  • User-friendly interface that makes order management and shipping label creation simple.
  • Robust customer support that resolves issues promptly.
  • Flexibility in setting automated rules for shipping and fulfillment.
  • Customizable features that allow tailored solutions for different business needs.
  • Time-saving features such as batch shipping and automatic data import/export.

Common Concerns

  • Some users encounter a learning curve when initially setting up the system.
  • A few reviews mentioned that feature updates could better align with customer requests.
  • Occasional integration issues with certain platforms that require customer support intervention.

Final Thoughts

The "ChinaDivision Order Fulfillment" app receives overwhelmingly positive feedback for its ability to streamline shipping processes and reduce costs. While there are some minor concerns about setup and feature requests, the app's benefits significantly outweigh these drawbacks. It's considered an indispensable tool for many businesses, enhancing productivity and offering a comprehensive, scalable fulfillment solution.

dum...com

Dec 13, 2023  on Bigcommerce

Developers very responsive to help requests. - Great app, does what it says it does. Saves a lot of time for me with order update CSV files processed directly from my 3PL.Developers very responsive to help requests.

kha...com

Dec 13, 2023  on Bigcommerce

Very useful app which is saving us considerable time each day. - Very useful app which is saving us considerable time each day. Great support. We had a bespoke requirement which they were happy to accommodate. Highly recommended!

dan...com

Dec 13, 2023  on Bigcommerce

Great app - Great app, really syncs with the shipment report we receive from our warehouse and automatically sends a shipping confirmation with the tracking number within the report. Great, essential app and super easy to use!!

mes...com

Dec 12, 2023  on Bigcommerce

We used ChinaDivision Order Fulfillment for 2.5 years and it worked like a dream. - We used ChinaDivision Order Fulfillment for 2.5 years and it worked like a dream. Without it we would have been really stuck so I can 100% vouch for how good this app is and how well it worked for our business. Well done Team ChinaDivision Order Fulfillment!

aha...com

Nov 30, 2023  on Bigcommerce

And Winona was very knowledgeable throughout my whole experience - Hey, I'm just starting an online store so I'm very new to this. And my lovely customer service rep Winona help me write through what I needed to know. She was very polite and, Patient with me and just all-around awesome.And Winona was very knowledgeable throughout my whole experience

aha...com

Nov 30, 2023  on Bigcommerce

Support is provided from the first contact. - Support is provided from the first contact. Neil was my assistant and answered all my questions. I haven't tested the app in my business yet but from the nice initial experience I'm sure I'll give this tool a try

mor...com

Nov 29, 2023  on Bigcommerce

I am using ChinaDivision Order Fulfillment for the first time and ran into an issue when I received an order on my store. - I am using ChinaDivision Order Fulfillment for the first time and ran into an issue when I received an order on my store. I contacted support and Cissy helped me resolve my issue! She's so wonderful, and helped me throughout the order-placing process and didn't sign off until my issue was resolved! Extremely grateful to her for her help!

jos...com

Nov 29, 2023  on Bigcommerce

Crystal has been a game-changer for my dropshipping business. - Crystal has been a game-changer for my dropshipping business. It’s like having a dedicated virtual assistant by my side 24/7. The automation features are impressive, saving me hours of tedious work. The product research tools are incredibly helpful, helping me find profitable items quickly. But what sets Crystal apart is the personal touch – the team behind it is responsive and genuinely cares about your success. It’s a must-have tool for anyone serious about making it big in dropshipping!

sar...com

Nov 29, 2023  on Bigcommerce

I recently downloaded the ChinaDivision Order Fulfillment app and I must say - I recently downloaded the ChinaDivision Order Fulfillment app and I must say, it exceeded my expectations! The app is user-friendly and has a great interface. However, what really stood out to me was the exceptional customer service provided by Jessica. She was extremely knowledgeable about the app and helped me every step of the way. Setting up the app was a breeze thanks to her guidance.

sar...com

Nov 29, 2023  on Bigcommerce

Thank you Neil for the help! - Thank you Neil for the help!What impressed me the most about Neil was her extensive knowledge and expertise in her field. She effortlessly answered all my questions and offered valuable insights that greatly assisted me in resolving my issue. Her professionalism and dedication were truly evident throughout our interaction.

akl...com

Nov 29, 2023  on Bigcommerce

We are currently building our website at the moment - We are currently building our website at the moment;The response from the ChinaDivision team have been very consistently quick and professional. Cissy dealt with me today and how knowledge has been very helpful. She has made my day today. I would recommend this app any day.

dis...com

Nov 29, 2023  on Bigcommerce

There is so much work on my online store. - There is so much work on my online store. Orders and suppliers, shipping and fulfill the orders. I got some issues with my first order and customer support team made my life so much easier. Thank you, Jennie and all your team for quick, accurate help

jar...com

Nov 29, 2023  on Bigcommerce

This app worked well to be able to split orders across our different warehouses. - This app worked well to be able to split orders across our different warehouses. A point of improvement - if you have warehouses in different countries, it would be nice to be able to get the relevant tax and duties information transmitted for each portion of the order.

beg...com

Nov 28, 2023  on Bigcommerce

Great support and great app - Great support and great app. Have enabled us to connect with our fulfillment partners in a much more streamlined way. The freight mapping can be confusing as we can't just set a fixed rate for orders, but the team have been very helpful when we have a bunch of questions

sal...com

Nov 28, 2023  on Bigcommerce

I absolutely love this app! - I absolutely love this app! The app works exactly as described without any hiccups whatsoever. Im syncing products with other stores and the orders are flowing into their stores seamlessly. When installing, Winona did a video call to help me set up the app which made it super simple. If I have any question whatsoever, Kevin and his team reply back within a few minutes. Highly recommended for any store owner doing dropship!

tom...com

Nov 28, 2023  on Bigcommerce

Assigning orders to different warehouses/locations in Shopify is surprisingly - Assigning orders to different warehouses/locations in Shopify is surprisingly difficult (hopefully that changes in the future), but this app makes it possible and works well. More significantly, the support provided by Faye is both very responsive and helpful in terms of solving problems that arise (between different 3PLs, shopify and the app, there's more complexity than one would think).

mon...com

Nov 28, 2023  on Bigcommerce

Crystal has been nothing short - Crystal has been nothing short of a blessing in helping us set up our side of the app! He responded with all the answers I was looking for and in a timely manner. He saved us a lot of time and a lot of error. I knew it wasn't the most impossible task, just needed some hand holding. Thank you Crystal ! Looking forward to continuing working with Order Fulfillment Guru.

jar...com

Nov 28, 2023  on Bigcommerce

ChinaDivision Order Fulfillment - ChinaDivision Order Fulfillment saved us during our busy holiday season! We had thousands of orders coming throgh Shopify that could not be properly split-fulfill between our two warehouses. We were having to manual update each one. ChinaDivision Order Fulfillment not only provided the application to automate the process but they provided fantastic customer service a long the way. No problem was ever too big or too small to be addressed respectfully and timely. We are very grateful for their services!!

jar...com

Nov 28, 2023  on Bigcommerce

I could not have installed this - I could not have installed this app had I not gotten help from Jessica. He explained why and what to expect from this app and how to set it up. I commend his support and wish him all the best in his endeavor. It won't be fair if I exclude the rest of the members of the team who helped me tremendously and motivated me to stick around with this new technology. Great job guys and gals! All the best. And lastly, this app will save me a lot of time to concentrate on my marketing effort for the business.

roj...com

Nov 28, 2023  on Bigcommerce

Congratulations to the entire ChinaDivision Order Fulfillment team for their outstanding work! - Congratulations to the entire ChinaDivision Order Fulfillment team for their outstanding work! Your software has simply been incredible and has greatly simplified my order management process.And a big shoutout to Minn, who seems to be an essential part of this exceptional team! Her expertise and determination are beautifully complemented by her kindness and charm. She is undeniably a remarkable individual.Keep up the great work, ChinaDivision ! You are doing an amazing job, and I look forward to seeing what the future holds for you. Thank you for everything you do!

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