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Customer reviews: ChinaDivision Order Fulfillment

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Reviews (269)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with the "ChinaDivision Order Fulfillment" app. They appreciate the efficiency and ease of use it brings to their shipping processes. The app seamlessly integrates with multiple e-commerce platforms, offering significant time and cost savings on shipping. Many reviews highlight the excellent customer service and robust features that enhance their fulfillment operations.

Key Strengths

  • Multi-platform integration with popular e-commerce sites like Shopify, eBay, and Amazon.
  • Significant savings on shipping costs, especially with USPS rate discounts.
  • User-friendly interface that makes order management and shipping label creation simple.
  • Robust customer support that resolves issues promptly.
  • Flexibility in setting automated rules for shipping and fulfillment.
  • Customizable features that allow tailored solutions for different business needs.
  • Time-saving features such as batch shipping and automatic data import/export.

Common Concerns

  • Some users encounter a learning curve when initially setting up the system.
  • A few reviews mentioned that feature updates could better align with customer requests.
  • Occasional integration issues with certain platforms that require customer support intervention.

Final Thoughts

The "ChinaDivision Order Fulfillment" app receives overwhelmingly positive feedback for its ability to streamline shipping processes and reduce costs. While there are some minor concerns about setup and feature requests, the app's benefits significantly outweigh these drawbacks. It's considered an indispensable tool for many businesses, enhancing productivity and offering a comprehensive, scalable fulfillment solution.

her...com

Sep 05, 2024  on Bigcommerce

Navigating the journey - Their affordability, punctuality, and professionalism make them stand out in the industry. Highly recommended! ⭐⭐⭐⭐⭐

oph...com

Aug 21, 2024  on Bigcommerce

Highly recommend this service. - I've been using this service for several years, and although I live abroad, I still receive mail in the United States. Customer service is very responsible and willing to help. Moreover, they are excellent at consolidating mail/parcels for shipping. They always do a great job and are very efficient. The shipping rates from China to the United States and Europe are very favorable.

mur...com

Aug 21, 2024  on Bigcommerce

They stand by making such claims. - I've been using it for over 2 years without any issues. It has addresses for any state I need. Their "80% regular shipping discount" is valid, and it's 2 to 3 times cheaper than the carrier's shipping costs. So if I need to send something abroad, I use them first. They are my preferred carrier, and they ship to me at very affordable prices. They stand by making such claims.

mer...com

Aug 21, 2024  on Bigcommerce

if you have any questions. - I received the email in a timely manner. The new system used by US Global Mail keeps you informed at all times, and the staff will be more than happy to help if you have any questions.

ibr...com

Aug 15, 2024  on Bigcommerce

Company came through for my business - Had a rough start but the management team listened to my concerns and fixed all the issues I was having. I really appreciate the fact that they didn't just ignore me and shove me aside. Seems to be a rarity in business these days but it shouldn't. The customer is the reason a business is even there so paying attention to their pain points is crucial.

bar...com

Aug 15, 2024  on Bigcommerce

We are very satisfied with the services of ChinaDivision. - We are very satisfied with the services of ChinaDivision. There will be various issues when using any 3PL, as it is a complex logistics system that delivers millions of parcels every year. However, with ChinaDivision, we have worked through the initial problems together and are well on our way to success!

aqu...com

Aug 15, 2024  on Bigcommerce

We've been working together for a while now - We've been working together for a while now, and they are really great! When we first partnered with them, they were smaller and still a new company, but since then, they have grown into a larger 3PL company with a newer backend application/software, more staff, more features, warehouses, better prices, and so on.

mar...com

Aug 14, 2024  on Bigcommerce

They are attentive, - They are attentive, have great customer service, and are efficient in their order processing.

gel...com

Aug 14, 2024  on Bigcommerce

The ChinaDivision app is impressive, - The ChinaDivision app is impressive, and paired with their international warehouse network, we had to pull the trigger on outsourcing our fulfillment.

pic...com

Aug 08, 2024  on Bigcommerce

I keep discovering it has even more benefits! - This app has solved many issues we encountered while using other 3PL programs. I keep discovering it has even more benefits!

kri...com

Aug 08, 2024  on Bigcommerce

Our use case is to automate our external warehouse operations. - Our use case is to automate our external warehouse operations.We're in the office furniture business, so we ship a lot of large items. This requires a significant amount of information and logic.

ugh...com

Aug 08, 2024  on Bigcommerce

During the on-site visit, - During the on-site visit, we got to see how they operate. The facilities are well-organized and well-maintained, and every team member is very knowledgeable about the services they prov

hug...com

Aug 05, 2024  on Bigcommerce

ChinaDivision's 3PL warehouse offers fantastic support. - The 3PL warehouse received an absolutely fantastic support experience. Timely help made navigating the platform a breeze. Thanks to ChinaDivision's top-notch support team, especially for the outstanding performance!

sum...com

Jul 31, 2024  on Bigcommerce

I am very satisfied with Chinadivision. - I am very satisfied with Chinadivision. As a new startup, I had no idea how to integrate my online store with an order fulfillment center, but the staff at Chinadivision truly made me feel like I was their only customer

loo...com

Jul 31, 2024  on Bigcommerce

The account manager is always helpful and good at communicating - The account manager is always helpful and good at communicating, but if they need to bring in a separate team for assistance—like operations or engineering... the communication resolves quickly. We've had inventory issues in the past.However - they place orders promptly and are willing to provide help when needed. They make great efforts, and the account manager's communication skills are also very good

gen...com

Jul 31, 2024  on Bigcommerce

They have a thorough understanding of the platform and protocols. - They have a thorough understanding of the platform and protocols. Even if they don't know the answer, they can find it out quickly. Our company's customer experience with them is overall very satisfying

ell...com

Jul 26, 2024  on Bigcommerce

The support is simply perfect! - The support is simply perfect! It provides quick help for very specific situations, and the application can do anything you can imagine

hff...com

Jul 26, 2024  on Bigcommerce

I keep discovering it has additional benefits! - This application has resolved many issues we encountered while using order fulfillment. I keep discovering it has additional benefits!

rqf...com

Jul 26, 2024  on Bigcommerce

A great app with a fantastic team behind it. - A great app with a fantastic team behind it. We use it to automate tasks that orders can't complete on their own.

tuc...com

Jul 22, 2024  on Bigcommerce

very useful! - I found the exact process I needed. The template is very easy to set up, and I could do it myself. We've used some of the processes in automation, and they have been very useful!

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